1.
Future of Work:
Dal Cosa al Come
Roberta Bigliani
Vice President,
Head of Energy, Government and Health Insights
Future of Work Practice Executive Lead
IDC Europe
© IDC

2.
2
Agenda
Future of
Work
Perchè
1
Cosa e Come
2
Conclusioni
3

3.
3
Technology is Changing Work As We Know It
90s 2020201080s70s

4.
In 2018 We Bought
4© IDC
About 1.5 billion
smartphones
About 500 million
smart assistant platforms
About 150 million
tablets
About
130 million
wearables
About
160 million
notebooks
Less than
100 millions desktops

5.
5
Connecting the Dots
IDC Future of Work
Framework
Future
of
Work
CULTURE
FORCE
SPACE

6.
6
Approach to the Future of Work Journey
4%
22%
35%
28%
11%
Impromptu FoW Siloed FoW
Initiatives
Beginning FoW
Strategy
Integrated FoW
Strategy
Fully Integrated and
deployed FoW
strategy
61%
The FoW Lingerer
39%
The FoW Determined
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only

7.
7
Future of Work On Going Initiatives
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
44%
31%
17%25%
Security
technology
and policies
Employee
collaboration
Reskilling /
Employee
training
51%
Smart working
& office re-
design
Employee
experience
Automation
51%
25%
Talent
management
platforms

8.
Work Culture Vision
8
A priority for
54%
of Italian companies
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
Future
of
Work
CULTURE
FORCE
SPACE

9.
9
Employee Experience
By 2021, at least 60% of
G2000 companies will actively
monitor and manage
employee
experience and utilize
EX as a key differentiator to
build and maintain B2B and
B2C relationships
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#2
Q. What do you offer to drive employee experience in your
organization?
20%
26%
28%
30%
31%
41%
41%
48%
Office redesign
Health fitness membership
Full range of rewards
Appointment of a head of employee
experience
Flexibility, with location and time
Training for reskilling and career
development
Involvment in corporate social
responsibility initiatives
Right tools and solutions to fulfill their
jobs
Source: IDC’s International Future of Work Survey, November 2018 – Italian data only

10.
10
Organization and KBIs
By 2022, 35% of
businesses will have replaced
traditional KPIs with KBIs,
key behavioral indicators,
to measure collaboration,
communication, problem
solving skills, deliverables, and
objectives.
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#10

11.
11
Talent Management and Reskilling
By 2023 40% of
workers will utilize
gig-economy platforms and
talent marketplaces to
offer their services and digital
skills, fundamentally changing
HR policies, processes, and
tools.
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#9
Q. For which of the following purposes is your organization
using or planning to use talent marketplaces?
24%
26%
37%
44%
48%
59%
Outsourcing non-core functions
Executing simple and repetitive tasks
on demand
Respond to seasonal peaks in
demand
Scale up specific functions on a
flexible basis
To recruit people on a project basis
To recruit specific competences not
present in-house
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only

12.
12
Work Space Vision
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
A priority for
31%
of Italian companies
Future
of
Work
CULTURE
FORCE
SPACE

13.
13
A Collaborative and Borderless Work Space
By 2021, 60% of G2000
companies will have adopted a
future-workspace
model — a flexible,
intelligent, collaborative
virtual/physical work
environment — to improve
employee experience and
productivity
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#4
Focus Connect
Augment

14.
14
Focus: Improved Customer Service
Shoe retailer Hamm Reno
Group equips sales
people instore with
smartwatches to notify
them about online
purchases and to prepare
orders for pickup.

15.
15
Physical Augmentation
Manufacturers such as Royo
Group (bathroom furniture)
and Airbus (aircraft) are
piloting mechanized suits
(exoskeletons) that
enhance the physical and
operational capabilities of
their workers

16.
16
Workspace-as-a-Service
By 2021, 10% of G2000
companies will have digital
workspace-as-a-
service agreements in
place, enabling IT departments
to shift skills to more strategic
projects
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#5
Q. Which of the following has your organization purchased or
plans to purchase <as a service>?
17%
20%
24%
54%
56%
65%
Furniture
Office space
Stationery
Devices (mobile phones,
personal computing devices,…
Software
Infrastructure (network, server,
storage, print)
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only

17.
17
Work Force Vision
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
A priority for
15%
of Italian companies
Future
of
Work
CULTURE
FORCE
SPACE

18.
18
Human-Machine Collaboration
By 2024, 50% of structured
repeatable tasks will be
automated and 20% of
workers in knowledge-
intensive tasks will have AI-
infused software or other
digitally connected technology
as a "coworker”.
IDC FutureScape: Worldwide Future of Work 2019 Predictions
#3
Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
41% 35%
Smart virtual customer
service agents (chatbots)
Already Using Plan to Use
in the next 12 months
37% 46%
Digital assistants for
internal self-service
support (HR, IT, ..)
26% 48%Digital assistants for
knowledge management
22%
48%Robots/drones for
operations
17%
58%
SW robots or bots (RPA) for
repetitive knowledge tasks

19.
19
AI-Aided Recruitment
Emotion recognition
technology is helping recruiters
at Unilever spot desired
personality traits in candidates
using video interviews. AI helps
eliminate human bias and
screen larger pools of
candidates.

20.
20
Usage of Robots on Power Lines
Canadian utility, Hydro
Québec, is reducing asset
downtime as robots can
work on live wires

21.
Very negative
Negative
No impact
Positive
Very positive
FoW DeterminedFoW Lingerer
21
More Positive Sentiment on Impact on Jobs
In 3 years, can you estimate how AI and robotics will impact your organization’s number of jobs?
Don’t know
15% 7%
Source: IDC’s International Future of Work Survey, November 2018
12% 10%
17% 18%
26% 27%
24% 32%
6% 6%

22.
© IDC 22
Recommendations
Enable an agile organization,
redefining HR policies and
metrics/Key Behavioral Indicators
Focus on what matters for
Employee Experience
FoW
CULTURE
Empower workers with technologies
that facilitate innovation and
collaboration and allow to securely
work from anywhere
Consider the as-a-service model to
gain agility, flexibility and cost
efficiencies
FoW
SPACE
Bear in mind the diverse needs of a
multigenerational workforce
Think how to augment the
capabilities of your workforce
leveraging AI-based solutions with
human-centric design
FoW
FORCE

23.
23© IDC
T h n KA s
@rbigliani
rbigliani@idc.com
Roberta Bigliani
Vice President,
Head Energy, Government and Health Insights
Future of Work Practice Executive Lead
IDC Europe