Præsentation fra PCTY 2012 v. Hans Peder Thomsen

1. Overvågning af
forretningssystemer i et
virtuelt miljø
Hans Peder Thomsen
Consulting IT Specialist, IBM Danmark
Optimizing the World’s Infrastructure
22-May-2012, Copenhagen
© 2012 IBM Corporation

2. Please note:
• IBM’s statements regarding its plans, directions, and intent are
subject to change or withdrawal without notice at IBM’s sole discretion.
• Information regarding potential future products is intended to outline
our general product direction and it should not be relied on in making a
purchasing decision.
• The information mentioned regarding potential future products is not a
commitment, promise, or legal obligation to deliver any material, code or
functionality. Information about potential future products may not be
incorporated into any contract. The development, release, and timing of
any future features or functionality described for our products remains at
our sole discretion.
• Performance is based on measurements and projections using standard
IBM benchmarks in a controlled environment. The actual throughput or
performance that any user will experience will vary depending upon
many factors, including considerations such as the amount of
multiprogramming in the user's job stream, the I/O configuration, the
storage configuration, and the workload processed. Therefore, no
assurance can be given that an individual user will achieve results similar
to those stated here.
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3. Agenda
• Today’s Challenges
– Business Applications in Virtual and Cloud Environments
• Monitoring in a Virtual Environment
– IBM SmartCloud Monitoring
• Monitoring Business Application
– IBM SmartCloud Application Performance Management
• Business Service Management
– TADDM, OMNIbus, Impact & TBSM
• Gartner APM Magic Quadrant
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4. Today’s Challenges

5. Today's Business Application
– “The Business wants focus on their Business Services – we can
monitor our servers”
– “Half the time we don’t even know we have a problem until the Help
Desk phone starts ringing”.
– “Once we know there’s a problem, it takes us way too long to figure
out what’s causing it.”
– “I’m ‘guilty until proven innocent’ - I have to prove I’m in compliance
with SLAs.”
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6. Challenges Introduced By Virtualization
• Virtualized environments are heterogeneous
– VMware
– Microsoft Virtual Server/Hyper-V
– Solaris Zones/LDOMs
– Citrix Xen
– KVM
– IBM Power Systems, System z
• Business Applications span physical and virtualized environments
• Requires performance management insight into the application
– Response Time Monitoring
– Deep Dive analysis of key applications and middleware
– Isolating which component of an application is slow
• Requires performance management insights into virtualized
environments
– Overall resource utilization of servers?
– Resources allocated per VM?
– Resource utilization per VM, and how can I optimize it?
– How do I know if my application is performing slowly due to the hypervisor?
– Are the Storage or Network a bottleneck for my virtualized environment?
6

7. Challenges Introduced By Cloud
• Cloud introduces additional complexity with dynamic
provisioning and de-provisioning
• Management tools must stay in sync with provisioned
resources
• Application performance must be measured while overall
environment keeps changing
• Application response time and availability needs to be
monitored and correlated with dynamic changes
• Capacity Planning becomes a critical task to ensure that
the required resources are available before new workloads
are provisioned
• Must be able to Monitor the resources and report on
problems and utilization in a very dynamic environment
• Consumers must be charged for the resources used
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8. Monitoring in a Virtual
Environment

9. Anticipating Virtualization Management Challenges
The are no “virtual performance problems”, only very real performance problems
manifested in a very complex consolidated, virtual environment.
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10. IBM Smart Cloud Monitoring
• IBM Smart Cloud Monitoring provides in ONE tool
build on IBM Tivoli Monitoring (ITM) and Tivoli
Integrated Portal (TIP) architecture:
– Operations dashboards
– Monitoring multiple hypervisors (VMware, IBM Power, Hyper-V,
KVM, Citrix XenServer, Solaris/Zones)
– Detailed Operating System Monitoring
– Dynamic Thresholding & Adaptive Monitoring
– Capacity planning
– Reporting for performance trends
– Monitoring across servers, storage, network
– Combined monitoring with virtual and physical views
– Predictive trending
– Attractive pricing based on virtual servers
10

11. Operations Dashboards
• Dashboard provides overview of multiple virtual environments
• Drill down to Server, Storage, and Network details
• Launch in context to IBM Tivoli Monitoring UI
11

12. Dynamic Thresholding & Adaptive Monitoring
• Hypervisors provide static monitoring thresholds
• IBM Tivoli Monitoring provides static thresholds and Dynamic
Thresholds/Adaptive Monitoring
• The system learns the “normal” behavior for a resource and sets
the threshold based on historical data
• View real-time and time
aligned historical data
• Analyze the trends and
see trends vs. anomalies
• Use Avg., Max, Min,
Percentile, Mode
• Monitors can be defined
for shifts or can be adjusted
for seasonal differences
12

13. Capacity Planning
• What-if analysis for adding ESX servers and VMs
• Recommendations to optimize Workload
• Reduce risk while eliminating or repurposing servers
13

14. Monitoring Business
Application

15. IBM SmartCloud Application Performance Management
• A single solution to provide visibility
into the complete application IBM SmartCloud
Application Performance
• Targeting both Operations and Management
Applications Development teams
• Holistic management for critical Ensure Application
Performance
applications
• Manages Cloud, Virtualized, Traditional Understand End
User Experience
IT, and Hybrid deployment
• Performance, Availability, and Capacity Rapidly Isolate
Problems
Management for your complex
application infrastructure Reduce
Downtime
• Understand what end users are
experiencing Improve SLA
compliance
• New web based dashboards
Cloud | Virtualized | Traditional IT | Hybrid
Planned
for 2Q12
15

16. IBM SmartCloud APM solutions provide the visibility, control
and automation needed to optimize application performance
Application End User Transaction Deep Predictive
Discovery Experience Tracking Dive Analytics
Visibility into Transaction Rapid problem Domain-specific Proactive Management to
application performance isolation through operations tools reduce outages &
resource dependency monitoring to ensure transaction for diagnosis and improve business
SLA compliance path analysis repair performance
 shared data & common services 
Follow
Understand See steps
changing
the end-user across the
workloads
experience cloud
Mobile devices & Highly virtualized applications, Private, public &
smart endpoints storage & networks hybrid clouds
16

17. Dramatically simplify visibility into the application
environment
New State of the Art Dashboards
 Take guesswork out of end user experience with
smart drill downs
 Easy to understand dashboards track availability,
performance, and capacity
 Role-specific screens for both Operators and
Application Development teams
 Customizable with a wide variety of widgets and
data sources
 Runs on smart devices
17

18. End User Experience
• Web Response Time Monitoring
– Reports end user experience for web applications
• Client Response Time Monitoring
– Monitors real user client desktop Windows applications and transactions
18

19. Problem Isolation Through Transaction Tracking
• Avoid 10 person war room finger pointing by
quickly identifying the slow component !
• Heterogeneous environments
• Transaction Topology is
automatically discovered
• Support for asynchronous
transactions
• Extensible, modular 0.97sec
1.31sec
framework 0.21sec
• Integrated response time and
transaction tracking 0.89sec
0.32sec
• Support for Agent-less TT
• Build Business Services
19

20. Deep Dive Capabilities
• Uses Dynamic
Workspace Links to
launch in context into
appropriate SME tool
• Launch destinations
depend on type on
data source
ITCAM for
Transactions • Where appropriate,
will drill down to
specific workspace
• Reduces Mean Time
ITCAM for To Repair (MTTR)
Application
Diagnostics
20

21. Business Service
Management

22. IBM Tivoli Business Service Management Solution
Proactive
Business Aligned
Business Service
Service
Tivoli Business Service Manager:
Management
Real-time IT service visibility and
Service-centric
health indicators, and business KPI’s
L
Le
Modeling, impact & RCA
En
En
En
En
ve
er
rii ex e
riic exte
Smart Cloud Control Desk:
r
r
ag
ge
hm r a
hm rna
hm
hm
Service desk with incident, problem,
e
en ll da
en
en
change, configuration and asset
Consolidated Operations
t & ta,
t&
t&
management in one solution
&
Management
Op enric
Netcool OMNIbus and Impact: Reactive
pe r ch
pe
pe
Cross-domain Correlation,
ra an
r
r
Event managementAnalytics
Topology & with filtering, Resource Aligned
n
tii
tiio d a
t
correlation and event enrichment
na uto
System
a
Tivoli Netcool/OMNIbus & Analytic
ll A t ma
lA Au
Domain-Specific Management
Domain-
to te a
om e ac
om
om ct
IBM Tivoli Monitoring and ITCAM:
ma iio
SmartCloud Application Performance Management
Performance Application Network Security
Monitoring and Performance management
tiio ns.
ii n ns
Single solution with End to End, Transaction Tracking
Transaction System Mainframeinfrastructure and application middleware
for Storage
and End User Oriented APM
SmartCloud Monitoring:
Tivoli Application Dependency Discovery Manager: Monitoring, Performance and Capacity
Dependency Collection
Discovery of components, relationship and changes in Event management for Virtual Environments
& Performance Collection
Virtual Environments
Applications Systems Network Voice Security Mainframe Storage Business Other
Wireless
Note: All layers are inclusive of distributed and mainframe.
22

23. IBM Tivoli Business Service Management Solution
Proactive
Business Aligned
Business Service
Service
Tivoli Business Service Manager:
Management
Real-time IT service visibility and
Service-centric
health indicators, and business KPI’s
L
Le
Modeling, impact & RCA
En
En
En
En
ve
er
rii ex e
riic exte
Smart Cloud Control Desk:
r
r
ag
ge
hm r a
hm rna
hm
hm
Service desk with incident, problem,
e
en ll da
en
en
change, configuration and asset
Consolidated Operations
t & ta,
t&
t&
management in one solution
&
Management
Op enric
Netcool OMNIbus and Impact: Reactive
pe r ch
pe
pe
Cross-domain Correlation,
ra an
r
r
Event managementAnalytics
Topology & with filtering, Resource Aligned
n
tii
tiio d a
t
correlation and event enrichment
na uto
System
a
Tivoli Netcool/OMNIbus & Analytic
ll A t ma
lA Au
Domain-Specific Management
Domain-
to te a
om e ac
om
om ct
IBM Tivoli Monitoring and ITCAM:
ma iio
SmartCloud Application Performance Management
Performance Application Network Security
Monitoring and Performance management
tiio ns.
ii n ns
Single solution with End to End, Transaction Tracking
Transaction System Mainframeinfrastructure and application middleware
for Storage
and End User Oriented APM
SmartCloud Monitoring:
Tivoli Application Dependency Discovery Manager: Monitoring, Performance and Capacity
Dependency Collection
Discovery of components, relationship and changes in Event management for Virtual Environments
& Performance Collection
Virtual Environments
Applications Systems Network Voice Security Mainframe Storage Business Other
Wireless
Note: All layers are inclusive of distributed and mainframe.
23

24. IBM Tivoli Application Dependency Discovery Manager (TADDM)
• TADDM Allows You to:
– Discovers the Components in a Data Center Environment
– Discover the Relationship of the Components in the
Virtual Environments and build Business Services
– Discover and Track
Changes of the
Components
– Automatically maintain
your Business Services
and propagate to TBSM
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25. IBM Tivoli OMNIbus & Impact – Event Management
Combined Web Views Business Views Operator Views
Tivoli SUITE Informatio
 ITM/ITCAM
Suite Integrations n Gateways
Service
 SmartCloud Desk
 TEP/TIP
 Impact
CCMDB
 TBSM
Customer
Events Care
MS HP BMC CA ITM SC
Probes &
Monitors
Physical Transmission Network Application
Plant Layer Layer Layer
25

26. IBM Tivoli Business Service Manager (TBSM)
TBSM
• Real-time IT service • Out-of-box business
visibility and health service reporting
indicators
• Business application
• Dynamic visualization views from TADDM and
of business KPIs events from OMNIbus
• Real-time service • Multi-customer role
status calculated based dashboards
against business KPIs
Cross tier application maps Event forwarding
Configuration changes Enrichments of events
TADDM Launch In Context Launch In Context OMNIbus
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27. IBM Tivoli Business Service Manager (TBSM)
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28. Gartner APM
Magic Quadrant

29. Gartner has recognized IBM as a leader in
Application Performance Monitoring
Magic Quadrant for Application
Performance Monitoring
Will Cappelli, Jonah Kowall
September 19, 2011
© 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form
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completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research
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"Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp
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30. Acknowledgements, disclaimers
and trademarks
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