#Caring4nhspeople virtual wellbeing webinar 6 May 2020

Twitter: #Caring4NHSpeople #OurNHSpeople
The health and wellbeing of
our NHS people during the
Covid-19 response
*Topic: The Health and
Wellbeing of a newly remote
workforce
Virtual Community Meeting
6th May 4pm

Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your Twitter handle (if you have
one)
• Share how your working
environment has changed since
Covid-19 Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/

Virtual Staff Common
Rooms
The staff common room is an opportunity for our NHS
people to come together virtually to help to support each
other during these difficult times
They are open to everyone working across the NHS,
whatever their role, and whatever their context
They provide a safe, supportive and confidential
environment and are hosted by experienced group
leaders
By participating in a common room, we hope that people
will feel better enabled to maintain their health and
wellbeing, to continue to function well, and will have
been supported in their ‘natural recovery processes’
To book visit: https://people.nhs.uk/help/
Then click on the Support Now tab and scroll down

Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your Twitter handle (if you have
one)
• Share how your working
environment has changed since
Covid-19
• Send to “all participants”
To join the wellbeing community list, click on
the link at

A unique opportunity: tell us about
your experiences of supporting the
health and wellbeing of others
In the chat box, you will see the link to the
survey (both Zoom and YouTube)
Sign up to the community on our landing page
and we email the survey link to you
*survey takes 10
minutes!*
This will provide vital learning for now and the future – thank you

To join the mailing list of people who get the
information about this community:
Building a Wellbeing Community

Our Wellbeing Community: https://tribe.horizonsnhs.com/

10 |
• Offer support, ideas, knowledge and wisdom to those with a role in
supporting the health and wellbeing of people working in health and care
• Share the range of wellbeing support activities that are available to people
working in health and care
• Connect with each other and collectively build our community of those who
support the health and wellbeing of our NHS people
Aims of this session
To:

 Welcome – Elizabeth Nyawade & Zoe Lord
 Update on the National Support Offer – Dr Sonya Wallbank
 Top tips for an energised workforce – Perry Timms
 Newly remote workforce – NHS Horizons – Helen Bevan
 Call to action & closing remarks - Elizabeth Nyawade
 Optional – Discussion Groups (4.50 – 5.10) - Zoe Lord
Photo by Hope House Press - Leather Diary

The team today
Chat box facilitators
Paul Woodley
Technical hosts
Dr Sonya
Wallbank
Contributors
Zoe Lord
Facilitators
Louise Pratt
Social Media
Leigh Kendall
Elizabeth
Nyawade
Zarah Mowhabuth
YouTube host
Tej Riat
Helen Bevan
Selina Bhambra
Perry Timms
Claire Shields
Karen Dumain
Olly Benson

An update on
the National
Wellbeing Offer
Dr Sonya Wallbank
Health and Wellbeing Clinical
Lead, NHS England &
Improvement

Coming
next:
NHS Staff Health and Wellbeing
support COVID-19
1625
20:00-22:00
peak hours
<
>
78,000
Visitors
109,394
Page
visits
• Listening services both
formal and informal vary in
their take up
• There is a rush to jump in
with psychological
interventions when distress
is observed
• Loneliness, hopelessness
and negative thoughts
about life have increased
each week
• Those who are shielding
and supporting from
behind the front line are
experiencing guilt and
frustration
Faith Leaders – how
we involve our local
and national faith
leaders to grow and
amplify the support
they are delivering
Supporting your
teams to recover
with the – How am I
and How are you
package
Priority mental
health pathways
established – KCL
how am I tool
Citizens Advice pilot
in South East results
Fillipino counselling
service goes live
16 mins
People.nhs.uk website
• Most download content:
How to support staff
during Ramadan
• ABC of resilience
• 10 minute pause space
800
104,000
3183
What we learning?
How will we know if
it is making a
difference?
• Process measures in
place so we can judge
activity and themes
• Working with AHSN’s on a
‘so what’ evaluation

To join the mailing list of people who get the
information about this community:
Building a Wellbeing Community

Our Wellbeing Community: https://tribe.horizonsnhs.com/

A unique opportunity: tell us about
your experiences of supporting the
health and wellbeing of others
In the chat box, you will see the link to the
survey (both Zoom and YouTube)
Sign up to the community on our landing page
and we email the survey link to you
*survey takes 10
minutes!*

How has your working environment* got better or
worse for you as a result of Covid 19?
POLL
If you are on
YouTube or the poll
doesn’t work for
you on Zoom, write
the number in the
chatbox
6. It’s got significantly better
5. It’s got quite a lot better
4. It’s got a bit better
3. It’s neither better nor worse
2. It’s got worse
1. It’s got a lot worse
*Working environment means all your surroundings when working. It includes your
physical working environment, the extent to which you get interrupted, your work tools as
well as air, noise and light. It also includes psychological aspects of how your work is
organised and your wellbeing at work.

Top tips for an
energised workforce…
Perry Timms
Founder & Chief Energy Officer: PTHR
HR Most Influential Thinker: 2017-2019
Author: Transformational HR & The Energized
Workplace

PEOPLE & TRANSFORMATIONAL HR
Better Business for a Better World
People & Transformational HR | PTHR.CO.UK
Perry Timms MCIPD & FRSA
Founder & Chief Energy Officer: PTHR
HR Most Influential Thinker: 2017-2019
Author: Transformational HR & The Energized Workplace
Visiting Fellow: Sheffield Hallam University Business School & Cranfield School of Management
Adjunct Professor: Hult International Business School & Ashridge School of Management

Aboutus
Human-centred, Design & Systems Thinking approaches to transform the People Profession
We aspire to be a connected, collaborative enterprise of conscious business activists, with
audacious dreams of better business for a better world.
OUR VISION
21st Century Organisation Design, Development & Effectiveness to upgrade the work OS
Agile, Inclusive & Self-managed ways of working for lasting People Powered Change

Source: O.C. TANNER INSTITUTE RESEARCH 2019

A Crisis in Leadership
Source: O.C. TANNER INSTITUTE RESEARCH 2019

If you had to define what
depletes and generates
energy for you through the
day how would you map that
out?

Energy Mapping for the day ahead
Mindfulness break
Delivering a
media briefing
Big report for the
Trust Board
Inbox
clearing
Addressing the
team on our
achievements
this past week
Listening
to a wellness
podcast
Intensityofactivity
Energy Impact
Boosting Draining
H
L
Developing a new
approach for
vulnerable staff
Preparing an
update
for the RCN

How do we assess how
much time your work will
take to more effectively
manage our energy?

0.25 0.5 1 2
4 8 16 32
64 132 264 Hours
Timeboxing: Estimating work duration to manage your energy

At the end of our day we look at our
bulging inbox, greyed out calendar and
think ‘what did I do all day?’
How about we try another technique? We
review our energy through a reflective
journal.

Your NQ Reflective JournalDate:
How would you describe your mood today?
What was your greatest accomplishment today?
How did I recharge today?
When were my energy peaks noticed most today? What caused them?
What other surge(s) or sparks did I get?
What stopped me replenishing my energy supply?
When were my energy slumps in my day? What caused them?
What or who drained me today?

Our work is all about
our energy: Aligned,
unleashed,
regenerated.
There is no time management, only energy management

Better Business
for a Better World
Contact us:
London & Northants, Mexico
& Romania
perry@pthr.co.uk
+44 7711 169677
www.pthr.co.uk
TeamPTHR
@TeamPTHR

The wellbeing of a newly-remote workforce:
The NHS Horizons team
The Horizons team is a small, specialist team within the Improvement Directorate of NHS England
and Improvement. Horizons supports leaders of change, teams, organisations and systems to think
differently about large-scale change, improve collaboration, and accelerate change

Survey tool: Short Warwick-Edinburgh Mental Wellbeing Scale:
https://www.corc.uk.net/outcome-experience-measures/short-warwick-edinburgh-mental-wellbeing-scale/
1
1.5
2
2.5
3
3.5
4
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Feeling Relaxed compared to Average Wellbeing Score
none of the time rarely some of the time often all of the time Average Score
Our team wellbeing scores have remained high
despite a transition to virtual working Team starts
virtual working

We encourage everyone in
the team to use the national
wellbeing offers
1. Focus on individual wellbeing
We aren’t all feeling the
same but there are things
we can all do, eg, create a
routine, take a proper lunch
break
Graphic by Andi Roberts

2. Resilience is a team sport: create wellbeing through
virtual meetings
The Horizons team weekly
huddle
• Always keep your camera on
(unless broadband issues)
• Check in and check out
• Give everyone a voice
• Agenda item no.1: team
wellbeing
• Focus on purpose and
meaning (Facebook:
Career/Cause/Community)

3. Use this as a time to learn and grow together
“Horizons hangout”
Sessions at least twice a week
for the team to watch recorded
webinars together and/or try
out new systems
The Know More Club
Every Monday to explore a new
area of knowledge, journal club,
mentoring conversation.
Everyone takes something away

Relationships matter even more when we're working from home. Virtual teammates are two and a half times
more likely to perceive mistrust, incompetence and broken commitments than those who are co-located
4. Social and connecting time is as important as getting the work done
4.30-5.30pm each Friday:
Horizons team cocktail hour

Useful free resources
• Coping with working from home – tips from an organizational psychologist:
podcast with Professor Adam Grant http://worldvsvirus.libsyn.com/coping-with-working-from-
home-tips-from-an-organizational-psychologist
Follow @LizandMollie• The ultimate guide to remote working, Miro
https://miro.com/guides/remote-work/?ref=producthunt
• Remote work survival kit, Chris Weston and a
cast of thousands
https://docs.google.com/document/d/1wCeKcivSEseEnrsnDrhnF
MQBPpdKGLdOmZmZ4miLpoM/edit#heading=h.2y39piqqv7gb
• Online meeting resources toolkit for
facilitators during the coronavirus pandemic,
Facilitators for pandemic response group
https://docs.google.com/document/d/1NyrEU7n6IUl5rgGiflx_dK
8CrdoB2bwyyl9XG-
H7iw8/edit?ts=5e6fc9e3#heading=h.jb9co2l7jt1p

In Conversation with…
Dr Helen Bevan
Chief Transformation Officer
NHS Horizons
Perry Timms
Founder & Chief Energy
Officer PTHR
Zoe Lord
Deputy Director
NHS Horizons

Very helpfulNot helpful
To what extent has today’s session been useful to
you and how you support others during and after
Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

Please share either:
a) One practical action from this session
that you are going try
b) One practical action that you would
like to share with others

45 |
Optional… a virtual small group discussion

Zoom Participants: We are going to move to virtual
breakout rooms
If you joining through Zoom, we are going to move you to a virtual breakout room to have a conversation with
~6 other people.
When you go into your breakout rooms, you will need to mute and unmute yourself.
• Introduce yourselves to one another.
• Questions for your discussion
– What is your experience of working virtually?
– What will you take and use from today’s session?
– What techniques have you used that you can share?
• 10-20 minutes in your breakout room

#Caring4nhspeople virtual wellbeing webinar 6 May 2020

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#Caring4nhspeople virtual wellbeing webinar 6 May 2020