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Hope McKinney
Project Analyst
Email: hmckinney704@carolina.rr.com | Home: 704-269-4673
Skills and Qualifications Summary
Key Strengths:
Strong project support, business intelligence stacking, and technical skills.
Extensive experience providing business process solutions that enhance productivity, improve quality and drive
business performance.
Proven ability to communicate effectively between technical team and business community to produce desired
results.
Technical Skills:
Front-End SharePoint Administration, MS Project, Visio, IntraLinks, Data Security (mainframe and LAN), Microsoft Office
Suite, Content Management Server, Advanced Loan Systems, ASIS, CROSS, FileNet, HomeSaver, iPortal (iSeries platform),
LAMP, Urban Lending Solutions, Urban Customer Portal, Discovery RMS (ALS platform)
WORK EXPERIENCE
BANK OF AMERICA
LAS Program Management Executives – 04/2012 – 06/2013
Project Analyst – Home Equity Department of Justice Program
Reporting directly to Program Manager
SharePoint site collection administration; managing site permissions.
Manage Home Equity Program Office Project Dashboard.
Update project artifacts: Reconcile project plans, milestone dashboards and task lists.
Reporting:
o Report on 2MP (2nd
Lien) Open and Aged Exceptions from HFI Report Center (forebearance)
o Provide DOJ Escalations Weekly Report-Out with SnapShot
o Report on missing Docs-to-Borrowers Confirmation Date
o DOJ Week-Over-Week Exceptions Review
o DOJ Weekly Mailing Summary
o 2MP Trials Completed Not Converted
Analysis:
O Corrections and Delayed Conversions Update
o Submit account even corrections and decline reversals into ASAD report manager
o Bankruptcy Validation
o DOJ ECT Data Reconciliations
o Monitor DOJ Issues log and Escalation log. Track open items for both.
INVENTIVE MINDS MEDIA, LLC.
Communication and Public Relations - 06/2011 – 04/2012
Media Production Coordinator
Created social media footprint.
Built online business office.

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Managed products and services projects.
WELLS FARGO CORPORATION, Charlotte, NC
Commercial Real Estate 12/2009 - 06/2010
Relationship Associate 2 - IntraLinks Migration Project Team
Create virtual workspaces where the data is stored and provision appropriate permissions.
Manage updates and analyze documents for compliance and consistency.
Transition portfolio of commercial mortgage documents from legacy Wachovia applications
to IntraLinks, the Wells Fargo virtual data storage room.
SharePoint Team Site Administration - Maintain reporting dashboard; track key
performance indicators; collect requirements, document processes and create productivity
tools and deliverables.
Operational Risk Management
Project Management Office 06/04 - 06/09
Project Coordinator
Entered project data into Performance Tracker.
Introduced Project Management Office to SharePoint 2.0 benefits and features.
Updated team Issues / Action Items database.
Set up conference line accounts; arrange audio, video conferencing and MSLive Meetings;
Take and distribute meeting minutes.
Managed UMT Project Portfolio Manager administration.
Data Security Administrator & Business Access Coordinator (DSA/BAC)
Provided data and system access for 36 managers using CIW, PICCT, Mobius.
Trained Risk Analysts on access and security processes and procedures.
Used ACT Tool to administer system-level and application-level access.
Conducted quarterly access reviews using the Access Review System.
Set up and manage MyEd, EdNet, and EdVPN remote access accounts.
Database Administrator / Management Reporting
Performed SharePoint team site administration duties.
Managed Time Tracker database.
Reporting: FitchRisk FIRST Database - Loss Data Reporting; Run Push Reports, audit
extracts in Centerprise tool; Run CATools Reports.
FIRST UNION NATIONAL BANK
Project Coordinator / Executive Assistant 03/03 - 06/04
Coordinate access for: Mainframe/LAN accounts, mail accounts and web sites.
Prepare budget projections, XMS submissions, order supplies and process invoices.
Prepare reports, organizational charts, agendas and presentation documents.
Handle meeting logistics, travel, event planning and interview arrangements.
Create Co/Sub/RC (AU) financial tracking database in Microsoft Excel.
Handle confidential HR and merger-related documentation.
APLUS IT SOLUTIONS AND TRAINING, Charlotte, North Carolina
Office Manager / Senior Account Executive 05/02 - 03/03
Act as liaison for corporate and city government clients.
Design and implement corporate technology needs surveys.

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Consult with media and marketing representatives regarding advertising needs.
Provide IT training support for certification, student screening, orientation and testing.
WACHOVIA CORPORATION, Charlotte, North Carolina
Human Resources: Regional Operations Analyst 10/99 - 05/02
Managed and coordinate meeting and training facilities for entire South East footprint.
Collaborate with database owners in analyzing and implementing reporting systems.
Serve on Roster Process Team to analyze and develop a web-based roster process.
Assist with updating team intranet site content.
Selected by Technology Training Group to test and troubleshoot E-Learning training.
Consult with employees regarding individual and departmental training needs.
Train new-hires in customer service skills and quality awareness.
Human Resources: Management Reporting Specialist / MIS Technician 06/98 - 10/99
Trend customer issues; escalate Action Items to appropriate subject-matter experts.
Perform data capture, queries and produce ad hoc reports for Consumer Banking Group.
Compiled Business Review reports for monthly presentations by senior management.
Documented reporting processes to improve accuracy and timeliness.
Collaborated with IT on Customer Listening Web design, content and testing; site maintenance.
Served as Quality Coordinator on Customer Listening Team.
Credit Card Services: Executive Secretary to Vice President 07/97 - 06/98
Create and maintain spreadsheets and databases to track team production.
Represented team in daily Indicator reporting meetings.
Participated in customer service focus groups; provide service improvement coaching.
ServiceCenter Reengineering: Core Process Associate 12/95 - 07/97
Updated Gantt Charts in Microsoft Project. Maintained project status reporting database.
Managed Lotus Notes Administrative Database and the teams' organizational charts.
Coordinated meetings, travel and special events for over 150 team members.
ServiceCenter Reengineering
Sr. Administrative Assistant 06/94 - 12/95
LANCASTER, LOVE & CO., CPA's
Accounting Office Manager 10/91 - 03/93
EDUCATION
Central Piedmont Community College
Majors: Business Administration / Information Systems Analysis