September 4, 2007 Managing Cultural Change Change is disruptive.  Whether you are making changes resulting from audit or appraisal findings, lessons learned, or external innovations there will be disruptions to the status quo.  Some people will support the changes, some will wait and see what happens, and others will resist any change.  Being aware of the pitfalls associated with changing an organization’s culture will greatly aid the success of any Process Improvement program.

1. Facilitating your process journey …
Managing Cultural Change
ASQ Presentation
Henry Schneider
Process and Product Quality Consulting, LLC
September 4, 2007

2. Facilitating your process journey …
Agenda
Roles and
Change
Responsibilities for Key Elements That
Management
Organizational Affect Change
Concepts
Change
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