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Is there a best practice for an agile transformation? - No! - So what now?

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Companies and organizations are complex, adaptive systems. In this talk you will learn what this actually means and how you can use this to practically deal with your way through your (agile) transition. You will learn why there are no best and no good practices, that you can just copy and everything is fine – and what the nature of an agile transition really is. You will learn about an example of a successful agile transition and what factors made it successful. And you will learn to use a tool I have developed, to find and analyze approaches to see whether they might be promising for you to try out. We use (and evolve) this tool at my company, Ericsson (24,000 people in R&D), since 1 ½ years and have found it very helpful. The talk will introduce and make use of Systems Thinking and Complex Adaptive Systems theory. Many people struggle with applying these concepts practically in their daily working life. You will learn how to bring these great and promising theories “down on earth” and make them practically usable. So, if you are on an agile transformation, no matter whether you are just getting started or whether you have progressed already: this talk will give you new insights and a very solid foundation - based on state-of-the-art leadership- and problem solving approaches – to make your journey more successful.

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Is there a best practice for an agile transformation? - No! - So what now?

  1. 1. Hendrik Esser @HendrikEsser VP Operations & Programs Program Director Supporting Agile Adoption Is there a best Practice for an agile transformation? Agile 2015, Washington
  2. 2. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 A transformation story Why does it sometimes work and sometimes not? A better approach Examples - Driving change - The role of good practices Q&A
  3. 3. A Transformation Story
  4. 4. and sometimes not?
  5. 5. Complexity
  6. 6. Complexity?
  7. 7. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Cynefin Dave Snowden, HBR Article, Nov 2007 OBVIOUS COMPLICATEDCOMPLEX CHAOTIC sense-categorize-respond sense-analyze-respondprobe-sense-respond act-sense-respond DISORDER best practice good practiceemergent practice novel practice
  8. 8. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28
  9. 9. Change the system
  10. 10. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Waiting for emergence…?
  11. 11. System Change Experiments?
  12. 12. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 How can we influence a human system?
  13. 13. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 › All societies have shared rules/constraints. › They are either set or they emerge. In a company we usually set and manage constraints Constraints
  14. 14. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Constraints? People Processes Structures Behavior Capabilities Interdependencies asystemofconstraints
  15. 15. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Human System Action Tool ProcessesStructures Behavior Capabilities desired state or problem statement
  16. 16. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Human System Action Tool ProcessesStructures Behavior Capabilities desired state or problem statement Behavior Mindset/attitude Values Needs Competence Skills # people Hidden talent Processes Practices Tools Habits Organization Governance Compensation Roles (Informal) networks
  17. 17. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Learning cycle Look at the system Analyze: - Is your vision still valid? - What supports your vision - What doesn’t Take change actions Define a change experiment See what emerges
  18. 18. Our agile transformation Example
  19. 19. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 1
  20. 20. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Expected leadership behaviors Empower teams Agile manifesto Collaboration Dev-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance
  21. 21. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 2
  22. 22. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Leadership expected behaviors Empower teams Agile manifesto Collaboration R&D-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance Teams ignore Committees  Architecture Q endangered Full Leadership Support for the change. Re-enforce architect and committee roles architects & committees mentoring approach
  23. 23. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 3
  24. 24. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Leadership expected behaviors Empower teams Agile manifesto Collaboration R&D-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance Working SW is the only progress indicator Documentation not handled appropriately. Re-enforce architect and committee roles architects & committees mentoring approach Clarify PO role Higher prio on non-code Focus on everything the customer expects, not only code
  25. 25. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 4
  26. 26. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Leadership expected behaviors Empower teams Agile manifesto Collaboration R&D-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance Teams diverging  discussions what is the better practice & who has the best one. Re-enforce architect and committee roles architects & committees mentoring approach Strengthen decision model: more e2e in DoD Clarify which processes & tools are mandatory and which ones optional Empowerment within boundaries e2e flow not optimized Collaboration Dev-ProdMgt working well
  27. 27. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 5
  28. 28. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Leadership expected behaviors Empower teams Agile manifesto Collaboration R&D-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance We don’t need commitment decisions Re-enforce architect and committee roles architects & committees mentoring approach Strengthen decision model Clarify which processes & tools are mandatory and which ones optional Empowerment within boundaries Remove commitment decisions from the model
  29. 29. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 6
  30. 30. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Leadership expected behaviors Empower teams Agile manifesto Collaboration R&D-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance Teams want to be closer to the customers Re-enforce architect and committee roles architects & committees mentoring approach Strengthen decision model Clarify which processes & tools are mandatory and which ones optional Empowerment within boundaries Remove commitment decisions from the modelEarly customer interactionLink teams into the communication between ProdMgt and Customer Customer early demos
  31. 31. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Iteration 7
  32. 32. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Better Customer satisfaction Q TTM Scrum Leadership expected behaviors Empower teams Agile manifesto Collaboration R&D-ProdMgt Uncertainty Mgt Retrospectives X-fct teams System Design, Development, Test in one org ScM, PO roles Decision model Backlog coordination Recruit leaders (right mindset) Train and coach teams Governance Teams overcommitted to customers  very high stress level Re-enforce architect and committee roles architects & committees mentoring approach Strengthen decision model Clarify which processes & tools are mandatory and which ones optional Empowerment within boundaries Remove commitment decisions from the model Learn how to make realistic commitments Expectation management
  33. 33. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 The journey continues …
  34. 34. good practices
  35. 35. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Can someone else’s good practice potentially work for you?  Just test it with the Human System Action Tool!
  36. 36. Example
  37. 37. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities desired state or problem statement Scrum What do you want to achieve with Scrum?
  38. 38. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Short TTM Better Q Scrum
  39. 39. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Short TTM Better Q Scrum Specialized departments for system design, development and test Not everybody can design everything Projects Belief, that with good analysis we can achieve a high level of predictability Sense of urgency / willingness to change Risk managementKPIs Early phase process Design process Test process Leaders are full in control/ approval processes
  40. 40. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 ProcessesStructures Behavior Capabilities Short TTM Better Q Scrum Specialized departments for system design, development and test Not everybody can design everything Projects Belief, that with good analysis we can achieve a high level of predictability Sense of urgency / willingness to change Risk managementKPIs Early phase process Design process Test process Leaders are full in control/ approval processes Scrum is/requires more than a new process. It can only work if you take action in the other areas as well!
  41. 41. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 › Be clear on what you would like to achieve › Start with wanted behaviors › Think about what – behaviors/attitudes/mindset, – other processes, – capabilities and – structures support the Potentially Good Practice › Think about needed system changes  are they realistic?  would they fit to your organization? › What might be a small system experiment (pilot?) to try it? Testing…
  42. 42. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 So, you have a great plan? As long as it is only YOU it is a pretty lonely journey!
  43. 43. people, Vision and purpose?
  44. 44. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Way to Results SpeedAutonomyAlignmentInteraction Ability to make agreements Consent (not consensus!) Safe environment
  45. 45. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Recommendation: Explain and discuss vision and purpose in dedicated workshops
  46. 46. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 An agile transformation is an emergent change of a human system! Run system change-experiments + see what emerges  adapt via the next experiment Potentially Good Practices need to be supported from a System perspective. Test Potentially Good Practices with the HSA-Tool to see their impact on your system. Thorough alignment on vision and purpose accelerate organizational learning.
  47. 47. Is there a best practice for an Agile Transition? | Hendrik Esser | © Ericsson AB 2015 | 2015-07-28 Q A

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