1. HELEN HENRY
1636 S Harding Ave, Chicago,IL60623 | H: 312/877-9789 |
Executive Profile
solutionsfor complexprograms and projects.
Skill Highlights
Administrative Support Mac
Calendar Management PC
Client Relations Desktop
Communication Laptop
Constructing Agendas PeopleSoft
Correspondence Adobe
Customer Service PDF Illustrator
Detail Orientation
Editing PowerPoint, Access)
Event Planning
Maintain Calendar
Meeting Deadlines
Monitoring and
Maintaining Files
Managing/ Supervising
Meeting Minutes
Office Administration
Office Equipment
Organizing Meetings
Preparing Reports
Presentations
Schedule Meetings
Time Management
Travel Arrangements
Writing
ProfessionalExperience
Call Center Sales Representative
Windy City Call Center
•Answer Callsand Respond to Emails
•Handle Customer Inquiries
•Perform Warm Transfersto Colleges
•Make and Receive Callsfor UIC Campaign
•Research required information using available resources
•Manage and resolve customer complaints
•Provide customerswith product and service information
•Update existing customer information
•Identifyand escalate priority issues
•Route callsto appropriate resource
09/2014 to Current
Arlington Heights,IL
mshenry2009@yahoo.com
Dedicated administrative professional with 15 years ofexperience in office administration, organizational and time
managementskills. Knowledge and experience in documentpreparation and formatting.One who is quick to learn new
procedures and is extremelywell organized. Highly analytical with a solid abilityto recommend and implement ideas and
MS Office Suite 1997-2013 (Word,Excel, Outlook,

2. •Followup customer callswhere necessary
•Document allcall information according to standard operating procedures
Executive Assistant
Columbia College
•Prepared formsfor Payments and Managed Budget
•Provided the necessary support for managing the dailyoperation for the department
•Managed Chair and department's calendar
•Managed student workers
•Managed reception area (Answered phones; Distributed mail;Handled student concerns)
•Managed office equipment/ supplies
•Maintained software for office hours
•Arranged travelfor faculty
•Overseen and scheduled conference rooms
•Coordinated department events/ meetings
•Placed bookorders
•Handled catering requests
•Maintained and updated bulletin board
•Maintained files
•Lead special projects
•Managed all the department needs
Executive Assistant
Calumet Public School District 132
personal networks, participating in professional organizations.
requests;exploring opportunitiesto add value to job accomplishments
•Maintained excellent organizational, human relations and decision making skills
•Maintained confidentiality
•Multi-tasked in fast paced office environment
•Managed calendar for Superintendent and Board ofEducation
•Developed letters,memoranda, reports, minutes,agenda, and correspondence
•Managed catering for all meetings and events
•Supervised and train Administrative Assistant
minutes
Executive Assistant
John D. and Catherine T. MacArthur Foundation
•Assembled paper and electronic binders
•Compiled and Distributed Binders
•Created electronic binders in PDF format by combining Word,Excel,
PowerPoint,etc. files and bookmarking to match the physical tabs in the
paper binders
•Proofread legal documents for Paralegal and General Counsel
•Scheduled for busy calendars
•Met and greeted guests
•Filed, scanned and copied important documents
•Coordinated travelarrangements for Board membersand StudentTrustees
•Managed catering for all department meetings
05/2014 to
11/2013 to
05/2013 to
, IL
, IL
, IL
08/2014
Chicago
•Maintained Databases (Personal recordsfor staff,facultyand students; Door codes;Classrooms and office spaces)
02/2014
Calumet Park
•Completed projectsand special assignments byestablishing objectives, determining priorities, managing time,
gaining cooperation of others, monitoring progress,problem-solving and making adjustments to plans.
•Updated job knowledge by participating in educational opportunities,reading professional publications, maintaining
•Improved quality resultsby studying, evaluating,and re-designing processes; implementing changes.
•Enhanced Superintendent'sand district'sreputation by accepting ownership for accomplishing newand different
•Attended Board meetings; handles logisticsfor Board meetings; prepares Board reports; record Board meeting
06/2013
Calumet Park

3. Administrative Assistant 05/2009
City Colleges of Chicago
•Maintained and prepare contractualagreements for the Chair ofthe Board
•signature
•Arranged and schedule meetings for Chief Advisor of the Board
•Coordinated activities for the Board of Trustees
•Escorted visitorsto staff members aswell as provide hospitality
service arrangements asrequested by Supervisor.
•Composed and distribute inter-departmental memorandums
(e-mail and documentary) in a timely manner.
•Worked closely with Assistant Board Secretary
•Handled phone callsand properlyforward them to the appropriate person
•Operated Sigtech automated signature for Chair of the Board signature
•Managed calendar and contactsfor the Board Chief Advisor
•Analyzed department purchase orders and requisitions
•Processed department bill paymentsfor A/P for department
•Managed and reviewed purchases and requisitions for equipment and supplies
•Managed directvendor relations, generate and maintain equipmenttracking records
•Collated and distribute materialsfor monthly packets
•Negotiated pricing with salesrepresentativesand vendors
•Assisted with and maintain the supplies and equipment for the department
•Prepared all packages for messenger service (Arrowmessenger,FedEx, UPS,
US Postal Service, DHL, etc)
•Organized and sort mail distribution for department
•Maintained the department files and records.
•Scanned archived board reports for company website
•Performed electronic submission of all departmentmeeting materials
•Prepared correspondence needed for various projectsin the department
•Formatted and prepared board report documents
•Assisted in creating newprocedures/ formsfor the department
•Coordinated travelarrangements for Board membersand student members
Education
BBA: Business Administration
Northern Illinois University Dekalb IL,
, IL
to 02/2013
Chicago
2001
, USA