How to communicate connect and collaborate
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Presentation for Department of Finance Team Session
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How to communicate connect and collaborate
- 1. Communicate, Connect & Collaborate Heidi Alexandra Pollard CEO, UQ Power
- 3. ““I’ve seen more change inI’ve seen more change in the lastthe last 33 years than in theyears than in the lastlast 3030.”.”
- 4. With the pace of business and life rapidly increasing and the pressure to perform in an ever changing world, the ability to have COMMUNICATE, CONNECT AND COLLABORATE have become key competencies.
- 5. Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport. Ie: The ability to communicate The One Constant
- 6. www.UQPower.com.au “The single biggest problem with communication is the illusion that it has taken place.” — George Bernard Shaw
- 7. www.UQPower.com.au Communication should be measured less by what you say and more by what is heard. The greatest idea on earth is of no value if no one can understand it.
- 8. What’s your biggestWhat’s your biggest communication challenge?communication challenge? How would you like to feelHow would you like to feel instead?instead?
- 9. 1 - Communicate The most powerful communication tool at your disposal is not your mouth, it’s your entire body. Become fluent in body language as your second language and watch your results soar.
- 10. - 7% of meaning is in the words that are spoken -38% of meaning is paralinguistic – the way we say it -55% of meaning is in body language & expression WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE
- 11. “When it comes to body language, there are some who have better vocabularies than others.” Doug Larson
- 12. Humans and animals express POWER through open, expansive body language. A chimpanzee asserts his dominance by pushing out his chest. In a boardroom, the executive leans back into their chair and seems to use the space around them. New scientific research has discovered that these ‘power poses’ also produce feelings of power. BUILDING CONFIDENCE USING YOUR BODY
- 13. A recent study at Columbia and Harvard Universities found when 42 participants were asked to either hold a power pose or a contractive, low-power pose for 2 minutes that the power poses stimulated hormones linked to feelings of power. It also the stress hormone cortisol. Plus, high-power posers reported feeling significantly more “powerful” and “in charge” than low-power posers did – allowing them to perform better. https://www.youtube.com/watch?v=zmR2A9TnIso POWER OF POSING
- 14. www.UQPower.com.au “It’s important we get this right. Things must change around here.”
- 15. 2 - Connect Understanding the psychology of others. Who are you speaking to? How do you connect and communicate with them? What’s their style?
- 16. https://www.youtube.com/watch?v= The Power of a Handshake
- 17. Introduce yourself to someone: Like it’s a waste of your time Test It In Your Body
- 18. Introduce yourself to someone: Like you really really want to impress them but are a phoney. Change Your Body
- 19. Introduce yourself to someone: Like they are your long lost best friend Lead With Love
- 20. Four Types of Listening 1 Contextual 2 Active 3 Passive 4 Spousal
- 21. What is Contextual Listening? A method of listening beyond the words. To discern all there is to be heard and understood. Approach to take: •Listen for clues •Ask questions to draw out the context •Say what you heard to verify Your understanding
- 22. Building trust through contextual listening You know you are listening contextually when: •the focus is on the other person (set your own agenda aside) •you build rapport and establish trust (‘be with’ the person rather than listening too hard) •you listen more than you speak (avoid thinking about what you will say in response while they are still talking) •you check for understanding (synthesize your understanding) •you observe body language (context is critical)
- 23. The most powerful way to engage with and relate to others is to listen first and ask second. Too many people spend too much time on what they want to TELL others rather than taking the time to STOP, LISTEN and ASK. Listen Then Ask
- 24. Listen Then Ask Challenge Person A – share with Person B something you’d like to see improved at work. Person B – listen first then only respond with questions (no solving, telling or sharing your stuff). Swap roles.
- 25. • You talk to people in elevators, airplanes, grocery stores, and wherever you go • Like to keep a very organized desk and work space • You need to pick someone to race while driving • You like to wear your earphones at your desk so you can concentrate on the task at hand and shut everything else out. 3 – Collaborate Step forward if:
- 26. Step forward if • You tend to talk over the top of others and dominate conversations • You’ve sighed audibly because you’re frustrated with people who arrive late to meetings • You’ve asked lots of questions, as in, a LOT • You always start a meeting with what the outcomes you are looking for are.
- 27. Best Collaborators Step into the corner of the room that most defines who you are: 1.“I am someone who is an agent of change, a person with a vision who values logical argument, competence, and independence.” 2.“I am someone who is structured, sensible, values facts and data and pays attention to details.” 3.“I am someone who is service-minded, seeks to help people in very practical ways, and is unselfish, kind, and understanding.” 4.“I am someone who is larger than life, passionate and gregarious, I love talking to people, and work to ensure there is laughter in the workplace.”
- 28. Step into the corner Step into the corner of the room that most defines who you are: 1.“I am someone who is an agent of change, a person with a vision….” VISION - Director 2.“I am someone who is structured, values facts…” IQ - Strategist 3.“I am someone who is service-minded, seeks to help people...” BODY - Mediator 4.“I am someone who is larger than life, passionate and gregarious and fun...” EQ - Presenter
Notas do Editor
- Discuss with participants the changes they’ve seen during their work life
- What was typically once deemed soft skills are now essential in the modern business world.
- Discuss with the participants – either get them to post it note down their ideas and then collect them on the board or draw up a flip chart with 2 columns to capture answers
- Building Rapport and Engaging People The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?
- Neutral Body Stance Practical There are no right or wrong stances for presenting or pitching. However it is important to remember that your body is a large communication vessel for sending messages to your audience and for switching your own brain on. In order to make sure the audience trusts you you need to build resonance!! AND you want your pitch to be meaningful and profitable. Imagine therefore the audience is in pain and your role in pitching is to teach them something but leave a void that they will need and want to pay for to have Enigma fix.
- Get the participants to stand up and assume a power pose position
- 8.45am Outline of the agenda for the day, housekeeping and ground rules 8.55am Group introductions and participant outcomes for the day
- 10.40am
- 10.42am
- 10.45am
- Set up a piece of paper on the floor with the following four words for people to stand behind: Director Strategist Mediator Presenter (have the strategist and presenter diagonally opposite)
- These groups typically like working together best due to the pace and focus
- These types typically have the most challenges in bridging their communication gaps
- Ask for feedback and learnings