1. Hegel Durocherhegel.durocher@gmail.com
14250 Kimberly Lane # 349
Houston, TX 77079
832-433-5655
EDUCATION:
B.A. – University of Texas (Austin)
CERTIFICATIONS:
Microsoft Certified Specialist: Server Virtualization with Hyper-V and System
Center
CompTia A+
LANGUAGES:
Fluent in English and French
Conversational in Spanish
EXPERIENCE:
July 2014-Present
Siemens Energy USA
Software Support Engineer
Provided expert support for Siemens’ flagship process safety application, PS
PPM (Process Safety Protection Manager). Responsible for server and client
setups for Fortune 500 Energy and Chemical clients using PS PPM. Provided
domestic and international software support for all internal Siemens Energy
engineers. Often required to provide WebEx conferences with various
companies and stall during their time zones. Provided support to clients that
were in Asia, the Middle East, Africa, Europe and South America to name a
few.
Responsible for all 3rd party non-Siemens software, including AspenTech’s
Flarenet and Hysys applications. And Softbits Flaresim, Schneider/ Electric's
applications (Scimsi, Pro/II, Visual Flow and Pipephase). Responsible for the
setup and maintenance of all license servers. Responsible for server upgrades
and patches on all applications. Responsible for SQL Server setup for PS PPM
and other Siemens software. Responsible for setting up databases on SQL Server
2005, Sql Server 2008 R2 and SQL Server 2012. Responsible for creating
databases on the appropriate versions of SQL Server to ensure maximum
compatibility with the clients servers. Responsible for running appropriate DML
or DDL scripts to troubleshoot and fix technical issues using SSMS.
Troubleshooting client setups on SQL Server Express. Required to work with
different companies Network admins, Applications admins or SQL admin to
configure and setup their servers to properly utilize our software. Responsible
for the Virtualized environment and servers using VMWare. Also setup
portable virtualized environments using Oracle’s Virtual Box. Expert in
configuring and installation of PS PPM/PPM/PS Aim and Ultrapipe software.
Additional duties included complete setup, support and maintenance of all the
training machines that are used when clients come to our facility to train on our
software. Responsible for the setup of the laptops, including all software ,
network, servers, virtuals and routing functions. Responsible to physically setup

2. the training lab as well. Helped setup hosting environment using Amazon Web
Services. Responsible for creating certificates for RDP sessions.
Management of the Windows Server 2008R2 file servers. Architect of security
restructuring of engineering data and software applications on the files servers.
Proficient in Cacls, robocopy, Powershell and other scripts.
February 2014-May 2014
Leonard Consulting
Systems Engineer
Providing desktop and server support to various small law firms.
Assisted end users with PC, server, network and software problems.
Package, test, deploy and update software.
Create and maintain desktop and laptop images.
Perform routine network and PC installation, troubleshoot, maintain and
resolve any related problems.
Schedule and test daily backups for each client
June 2012 – December 2013
Mustang Engineering
Senior IT Analyst
I provided technical support to engineers and drafters in the oil and gas industry.
My areas of support are: Networking, Telephony, hardware and software
support including VOIP, desktop, and laptop support. Connected users and
helped maintain the network switches and hubs. I had to migrate users to Win 7
from Windows XP using Altiris Web management console. I ensured they were
in the correct OU and groups before capturing and migrating their apps and
settings. I provided Outlook support and used NEC and Call Xpress to manage
and trouble shoot company office phones. Set up the local network connections
for employees and placed clients on the external public network when necessary.
Installed Wireless Access Points for special projects and clients as needed. I had
to troubleshoot all local network connectivity problems, which may include
toning out local RJ-11 lines and RJ-45 network connections. I had to punch
down phone and network connections.
October 2013- January 2014
St. Hope Clinics
Network administrator (Independent Contractor)
I provided technical assistance in setting up and troubleshooting network issues
on an ad hoc basis. Experienced with configuring Wireless Access Points to Net
Appliances using Dell Sonic Point WAPs and Dell Sonic Point security and
firewall appliance TZ 210. Excellent in troubleshooting wireless issues
including drop signals and interference. Experienced in setting up Wireless
Gains and repeaters. Knowledgeable with Microsoft 2012 Hyper-V setup and
installation. Familiar with large scale server and desktop deployment using
WDS (Windows Deployment Services) and the older Zero Touch installer for
desktop deployment.
March 2009 – June, 2012
ExxonMobil
US Production/Development Company Senior Technical Lead
Provided technical support to the Upstream environment for geological, engineering software applications
and high-end workstations. Provided training to new support analysts. Provided technical support to

3. technical staff with application and hardware tips and tricks. Required to step in and support local support
staff for more challenging issues. Updated our global technical database with new troubleshooting tips and
problem resolutions for my group. Assigned daily duties and responsibilities to junior support staff.
Provided conflict resolutions between junior support staff and the clients. Provided training to the
Development companies drillers and rotators. Worked with different business units in order to convey a
technical solution to their multiple issues. Worked as a technical liaison between the business units and the
IT department. Responsibilities included but were not limited to some application support with Petrel and
ArcGIS. Provided Linux support for Red Hat Enterprise to high-end workstations. Provided VPN training
on Windows XP, Windows 7 and Citrix Terminal Services.
Sept. 2008-Feb. 2009
KBR (Kellogg Brown& Root)
Project Information Coordinator/Data Manager
As a part of the Engineering department, I provided Information Management data support for the RAS
TANURA Project, which was an $11B project. RAS Tanura was the world’s largest Petrochemical Plant at
the time. Performed data management work for partner companies DOW and Saudi Aramco Services.
Served as a liaison between project engineers and Licensors to ensure the integrity of the data. Licensors
were Technip, Shaw and Dow Chemicals to name a few. At ease with technical chemical and engineering
terms and processes. Assigned to work the Propylene Glycol envelope but worked with other chemical
disciplines. I had to prepare the engineering docs for distribution to the licensors. I worked with the Project
Engineers to clean up their equipment list in order to get it ready for the upload. I created technical
documents and procedures for the project where there were no protocols and controls for this unique project.
I created the Management of Change documentation and worked on the Request for Variance documents as
well. I established a line of communication and agreements with different branches of the company and
responsible for communicating all SmartPlant and Microstation technical changes to the Licensors. Created
a process to update the documents in a timely manner using existing tools. We used Documentum for
document management thus I had to create a process to communicate changes with the Documentum group
to ensure the timely delivery of changes and updates. Worked with the other technical support groups and
established the protocol to answer the client’s technical problems. All processes were agreed upon by all
stake holders. Quickly learned company protocols. Created and loaded the engineering equipment list into
the Oracle 10 g database. I used DDE, Front end application for direct data manipulation, to modify the
changes as required. Compiled and distributed Smart Plant P&ID seed files to the licensors. I updated the
Smart Plant P&ID with data updates. I also updated the Microstation PFD files and distributed them to the
individual Licensors. Developed a professional training program for their 3d Model Manager position.
Familiar with PDMS, Microstation and PDS to name a few.
May 2000 – September 2008
ExxonMobil
Upstream Global Problem Coordinator
Part of XP Global Office Upgrade Team. As problem coordinator my job was to troubleshoot and resolve
all Upstream rollout technical issues and document their resolutions. Worked with 3rd level daily on
solutions. Had regular meetings with level 2 to resolve other issues first seen at the local level. Shared any
resolutions and work arounds with the Downstream rollout team. DBA for SQL databases used to house
reports, issues and other tables used for IDD (Integrated Deployment Database). Responsible for loading
updates and creating and maintaining stored procedures and DTS packages. Created tables used to upload
problems into web tool and Access 2003 interface of IDD. Worked with ASP.net to create web applications
to port data tediously collected throughout the project onto the intranet. Created reports and other data points
for the rest of the project team to utilize. As part of developer/Dba functions, I worked to configure the
databases with Merge Replication schema. Created DTS packages to update the databases nightly and
weekly. Worked with Oracle database to interface with SQL database locally. Helped create backup
schemes for the database. Other responsibilities included identifying and reporting problems and their
resolution back to the rollout teams domestically and internationally. Responsible for reports and analysis of
issues and problems during the project.
Global Application Data Analyst
Part of XP Global Office Upgrade Team. On a global level, I was responsible for collecting and analyzing

4. users’ applications on their desktop. I created processes on how to deal with international sites in relation to
their data privacy laws. Helped develop various strategies to stay within the boundaries of those countries’
local laws. I helped prioritize the user’s applications that were ready for layering onto the network.
Technically responsible for creating a Front end to the Access database used to analyze the applications.
Responsible for creating a bridge between our application collection database and the XP application
layering database. This allowed us to give users instant deployment status as part of the rollout schedule.
Responsible for setting up the SQL backend to the database. Tool was used to forecast project goals and
helped provide necessary metrics for the project. Required knowledge of relational DBs, SQL2000, data
loading (update/insert), SQL server, trouble shooting, access roles and views. An understanding of
Engineering and geosciences data. The position also required the understanding of application
classifications, Active Directory knowledge and Altiris application for migration.
Sr. Data Migration Coordinator
Lead Architect on the ExxonMobil US Production Company consolidation effort in that I created the plan to
execute the logistical and technical aspects of the project. I successfully consolidated 3500+ users’ shared
drive into a new predictable structure. I helped develop new processes and procedures for everyday
infrastructure support and maintenance. I successfully coordinated with several groups within the company
including Enterprise Storage Systems, Server operations, desktop support, Planning and Control and others.
I consolidated over 1.5 Terabytes of data over a 4 month period of time with minimal impact to the users. I
successfully load balanced the data between 4 servers as well as made new plans on further storage
solutions.
As part of Data Simplification Team, I migrated, simplified and merged International and domestic
Upstream companies' shared business drives data. To simplify meant to flatten ACLs (access control list)
within directories and provided a predictable structure for the shared data. Chief architect to create and
simplify technical and non technical business shared information. I restructured 93 out of 118 of
ExxonMobil’s worldwide sites shared I drive structures. Restructured users shared data into a consistent and
standardized structure. Responsible for creating Windows access control points (ACLS) and access groups.
Configured site ini files, dfs servers and trees. Experienced in complex 2-tiered DFS (distributed file
systems) configurations and setup. Experience in migrating from heritage servers to production servers as
part of HSME (High Security Mobil Environment) project. Responsible for moving the business unit’s data
from an open to a highly restrictive environment. Maintained the file servers(running Windows 2000
Enterprise Server) as part of project and helped troubleshoot various network issues, including home drive
moves. Used Perl, SMS, SuperCacls, EA (DRA from NetIQ) and advanced Nt scripting. Setup and modified
user ids including privileged ids according to the ExxonMobil Security model. Provided guidance to the
business units as a part of the rollout. Non-technical responsibilities included hosting various business
meetings and training classes to international as well as domestic sites.
1998 – 2000
Microelectronics
Network Systems Engineer-
As a Systems Engineer, directed/assisted with the onsite configuration, installation and maintenance of
networked desktop computers, laptops, peripherals and software. Configured and setup Windows NT
Servers, Linux 6.0(Red hat), Win95, and Windows 98. Set computers for peer to peer and server based
networking, depending on the situation. Setup fax servers. Set user accounts and security privileges on the
server, helped setup SQL databases (Sybase).Setup VPN clients for remote administration via VNC and
other software. Mapped drives and installed network cards when necessary. We used Samba on the Linux
servers to communicate with the NT clients on the network. We used Linux machines as a hardware firewall
within the NT environment. Linux was used to VPN back into the various locations to aide in the
troubleshooting. Made Y2K upgrades when possible. Installed various office work tools such as Office 2000
and other office software. Networked printers, workstations and provided remote offsite maintenance of
companies’ computers. Troubleshot all hardware and software installed. Upgraded and repaired PCs running
Windows NT, Windows 95, and Windows 98, Apple OS. Installation of network cards, modems, zip drives
backup drives, Ls –120 drives, extra hard drives, CD burners etc. Trained to provide telephone technical
support and onsite technical support. Also, repaired laser printers and inkjet printers. Technical support and
repair of laptops(Compaq, IBM, Toshiba, Apple)

5. 1996 –1998
Apple Computer, Inc.
West Coast Technical Representative
Provided telephone technical support and consultation to West coast K-12 customers and high profile
special accounts. Territory included Southern California, Arizona, New Mexico and Hawaii. Helped to
provide support of local area network on surrounding workstations. Assisted in the maintenance of local
Ethernet network connection on desktops and printers. Also assisted in file sharing and database
configuration and maintenance when necessary. Databases included 4d, Filemaker Pro, etc. Used various
databases to update client and companies information. Helped in desktop configurations, hard drive
maintenance and email clients. Provided consulting on network issues including but not limited to LAN
connections, 10BT Ethernet, Thin Coax, and Token Ring, Ethernet hubs, routers, T1 lines, T3 lines, isdn
lines, videoconferencing and cpu hardware.

6. 1996 –1998
Apple Computer, Inc.
West Coast Technical Representative
Provided telephone technical support and consultation to West coast K-12 customers and high profile
special accounts. Territory included Southern California, Arizona, New Mexico and Hawaii. Helped to
provide support of local area network on surrounding workstations. Assisted in the maintenance of local
Ethernet network connection on desktops and printers. Also assisted in file sharing and database
configuration and maintenance when necessary. Databases included 4d, Filemaker Pro, etc. Used various
databases to update client and companies information. Helped in desktop configurations, hard drive
maintenance and email clients. Provided consulting on network issues including but not limited to LAN
connections, 10BT Ethernet, Thin Coax, and Token Ring, Ethernet hubs, routers, T1 lines, T3 lines, isdn
lines, videoconferencing and cpu hardware.