We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know. Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go. You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint. Shazam!
Microsoft Teams and Planner Drive Change Without Limits
1. Without Change, There Would Be No Butterflies: Microsoft Teams and Planner Adoption
Heather Newman, Microsoft MVP
Chief Marketing Officer, Content Panda
2. BINGO CARDS
• WEBCON – has the bingo cards, visit them to play
• Bingo Cards = how you win prizes at the end of the event.
• The cards must be stamped by ALL the Sponsors in order to be eligible to win.
• For the grand prizes you must have opted-in when registering.
• Must be here to win at the end of the day.
Another Surface Go Xbox One S
Tons of prizes .. Socks, buttons, bags, echo dots, gift cards, plural sight, gaming monitor, Bluetooth
3. EVALUATIONS
• Speaker Evaluations
• located at the front of the room
• Will be read by the org and then sent to speakers
• Be honest and constructive
• Turn in 6th floor info desk
• Event Evaluations
• Visit the 6th floor info desk
• Give us your honest feedback – we can take it
• Turn in 6th floor info desk
4. THANK YOU
EVENT SPONSORS
We appreciated you supporting the
New York SharePoint Community!
• Diamond, Platinum, Gold, & Silver have
tables scattered throughout
• Please visit them and inquire about their
products & services
• To be eligible for prizes make sure to get
your bingo card stamped by ALL sponsors
• Raffle at the end of the day and you must
be present to win!
5. Beer Authority
300 W 40h St
[across the street]
Join us for a round of drinks
http://www.beerauthoritynyc.com
7. Connect with your fellow attendees
Event Maven Tip — Quick Connections — Leverage the LinkedIN App Find Nearby Feature - @heddanewman on Medium.com
Slide courtesy of @meetdux
8. Tweet this Talk @heddanewman @contentpanda @SPSNashville
#SPSNashville
https://medium.com/@heddanewman
Heather Newman
https://www.slideshare.net/HeatherNewman My pronouns are She/Her.
11. https://aka.ms/O365Roadmap
Microsoft Resource Cheat Sheet
https://aka.ms/TechCommunity https://docs.microsoft.com https://developer.microsoft.com
Developer
Documentation
• Training, documentation,
samples & communities for
developers
IT Pro & Adoption
Documentation
• Learn how to plan, deliver,
adopt and manage
Microsoft 365 products
Microsoft Technical
Community
• Product forums and blogs
• Driving Adoption forum
• O365 Champion’s Corner
Office 365 Roadmap
• All public feature delivery
dates
• Filter by product
Sign Up
15. Modern Workplace Challenges
40% of productivity is lost when
switching tasks
The average time a knowledge worker spends
searching for knowledge is 2.5 hours
50% of the people hold a job
that is compatible with at
least partial telework
16. The market is full of Project
Management and
Collaboration Choices
17. The fact is that businesses do not have emotion.
Products do not have emotion. Humans do.
Humans want to feel something.
And humans make mistakes.
Which is why we want to connect, make
to-do lists and plans to execute
@heddanewman
18. Focus on the “Why”
Not on the “What”
https://www.youtube.com/watch?v=UUDJoHeJbzw
19. Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system would
enhance his or her
performance
Perceived Ease of Use
The degree to which a
person believes that using
a particular system would
be free from effort
@heddanewman
21. Adoption Campaign Checklist
Define Your Vision
Choose Executive Sponsors
Define Key Stakeholders
Define Use Cases/Business Scenarios
Gather Your Champions
Release in Phases
Adoption Communication Plan
End User Training
Look to Experts
Make it Fun - Gamification
Measure, Share, Iterate
https://www.contentpanda.com/downloads
23. Serves as a role model
Articulate value proposition
Issue future company-wide
announcements and updates
Executive Support
@JeffTeper @heddanewman
24. Outline Your Vision & Success Factors
It’s All About Value
Why SharePoint Why
Teams?
What is your vision?
@heddanewman
25. “Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Information Technology
HR and Internal
Communications
Legal & Compliance
@heddanewman
31. End User Training
In-person
On-demand
In-context
End users learn in many different
ways, there are lot of options in
the marketplace and Microsoft has
resources for training as well.
Microsoft 365 Adoption Guide:
https://aka.ms/M365AG
Planning Workbook:
https://aka.ms/M365AGWorkbook
@heddanewman
32. Expert Opinions &
Guidance
All of these folks have been
working on user adoption a long
time and their best practices are
excellent.
Sue Hanley, Jennifer Mason, Robert
Bogue, Tracy van der Schyff, and
Darrell Webster
@heddanewman
34. Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition for
content contribution or
usage
Gamification &
Surveys
@heddanewman
35. Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
@heddanewman
39. Coffee in the Cloud
@CITCTV
https://aka.ms/CoffeeintheCloud
Get more from Azure & Office 365
Business
Solutions
Best
Practices &
How-To’s
For Admin’s
and
Champions
40. Microsoft 365 Adoption Guide: https://aka.ms/M365AG
Planning Workbook: https://aka.ms/M365AGWorkbook
42. Teams on Air Podcast
https://itunes.apple.com/us/p
odcast/a-day-in-the-life-on-
teams-mobile-
client/id1342881671?i=100041
1520145&mt=2
43. Short Video Tidbits
End User Training:
https://docs.microsoft.com/en-
us/microsoftteams/enduser-training
This has a great list of short snackable
videos for many tips and tricks for using
Microsoft Teams.
44. Team Academy for
ITPros
After consuming the module, the
audience will understand to what
how Teams leverages Office 365
and what the requirements are
for an optimal user experience.
The PowerPoint can also be used
to run a workshop with
infrastructure teams before
rolling out Teams.
Foundations – Core
components: Video | Deck
https://www.youtube.com/playlist?list=PLaSO
UojkSiGnKuE30ckcjnDVkMNqDv0Vl
Let’s connect – Open your LinkedIn app – go to the bottom and tap the people icon, second one and go to the top and click find near by (off) you have to have location service on for your LinkedIn App for this to work – folks with appear and you can connect and also have a way to find me later.
13
The technology acceptance model (TAM) is an information systems theory that models how users come to accept and use a technology. The model suggests that when users are presented with a new technology, a number of factors influence their decision about how and when they will use it, notably: Fred Davis in 1989.
Davis, F. D.; Bagozzi, R. P.; Warshaw, P. R. (1989), "User acceptance of computer technology: A comparison of two theoretical models", Management Science, 35 (8): 982–1003, doi:10.1287/mnsc.35.8.982
Diffusion of innovations is a theory that seeks to explain how, why, and at what rate new ideas and technology spread. Everett Rogers, a professor of communication studies, popularized the theory in his book Diffusion of Innovations; the book was first published in 1962, and is now in its fifth edition (2003).[1] Rogers argues that diffusion is the process by which an innovation is communicated over time among the participants in a social system. The origins of the diffusion of innovations theory are varied and span multiple disciplines.
Rogers proposes that four main elements influence the spread of a new idea: the innovation itself, communication channels, time, and a social system. This process relies heavily on human capital. The innovation must be widely adopted in order to self-sustain. Within the rate of adoption, there is a point at which an innovation reaches critical mass.
The categories of adopters are innovators, early adopters, early majority, late majority, and laggards.[2] Diffusion manifests itself in different ways and is highly subject to the type of adopters and innovation-decision process. The criterion for the adopter categorization is innovativeness, defined as the degree to which an individual adopts a new idea.
A butterfly starts life as a very small, round, oval or cylindrical egg. The coolest thing about butterfly eggs, especially monarch butterfly eggs, is that if you look close enough you can actually see the tiny caterpillar growing inside of it. This is the beginning of the journey of metamorphosis in business this is where we get out ducks in row – secure support like on this leaf and define use cases, behavior and success.
Butterfly larvae are actually what we call caterpillars. Caterpillars do not stay in this stage for very long and mostly, in this stage all they do is eat. In business this is where we fuel up just like a caterpillar – gather our team, open feedback channels and determine our communication tactics.
This is the most intriguing stage of butterfly development, which appears catastrophic from the perspective of the caterpillar. When the little crawler is fully grown and can eat no more, it simply dangles from a branch and spins a protective cocoon around itself so it can safely rest and digest all the food that has been consumed in the previous stage.
In business this is where we truly develop the relationship with our audience prepping them for change – learn about them, mapping out a training schedule
At last in this final stage, the fully developed butterfly is ready to emerge from the chrysalis. After breaking free, the butterfly’s wings are still folded and wet and more rest time is necessary to allow blood to flow into the wings. Finally when the unfurled wings are fully dry, the butterfly is ready to take flight and share its beauty with the world.
In business this is where we support, assess and measure all the things that have happened before – we provide ongoing support, and measure success