O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

Hatim Al Khateeb.

115 visualizações

Publicada em

  • Hello! Who wants to chat with me? Nu photos with me here http://bit.ly/helenswee
       Responder 
    Tem certeza que deseja  Sim  Não
    Insira sua mensagem aqui
  • Seja a primeira pessoa a gostar disto

Hatim Al Khateeb.

  1. 1. Page 1 of 3 Hatim Al Khateeb PERSONAL DETAILS: Date & Place of Birth: 23rd Sep, 1990 -Kuwait Nationality: Jordanian. Email: hatimkh@outlook.com Mobile: +971564545331 Address: Dubai - UAE. Languages: Arabic (Mother Tongue), English (Fluent) Visa Status: Residence Visa. Educational Background: Bachelor Degree Driving License: UAE - Jordan EXPERIENCE: -Account Manager Arabian Technology and communication (ATCOM) from March 2015-till now Responsibilities:  Operate asthe lead pointof contact forany and all mattersspecifictoyourcustomers  Buildandmaintainstrong,long-lastingcustomerrelationships  Developatrustedadvisorrelationshipwithkeycustomerstakeholdersandexecutive sponsors  Ensure the timelyandsuccessful deliveryof oursolutionsaccordingtocustomerneedsandobjectives  Communicate clearlythe progressof monthly/quarterlyinitiativestointernal andexternal stakeholders  Forecastand track keyaccount metricsIdentifyandgrow opportunitieswithinterritoryand collaborate withsalesteamstoensure growthattainment  Assistwithhighseverityrequestsorissue escalationsasneeded  Attendingclientmeetings  Ensuringnecessaryactionsare undertakenbythe accountteam
  2. 2. Page 2 of 3 -Senior Sales and customer service representative Etisalat (Elite Customers) UAE from December 2013-till Feb 2015 Responsibilities:  Provide World-Classsalesandcustomerservice.  Respondingtogeneral andspecialisedclient inquires&requests,includingbillinginquiries,GSM, Landline & internettechnical support.  Resolvesproblemsbyclarifyingissues;researchingandexploringanswersandalternative solutions; implementingsolutions;escalatingunresolvedproblems.  Sellsproducts andservicesand developingrelationshipswithexistingcustomers. recommending solutions.  Developstrategiesforup-sellingandcross-sellingexistingcustomers.  Maintainsqualityservice byestablishingandenforcingorganizationstandards.  Contributestoteameffortbyaccomplishingrelatedresultsasneeded.  Maintainsthe database byenteringinformation.  Updatesjobknowledge byparticipatingineducational opportunities. -Sales agent Jordan telecom company (Zain) Jordan from September 2012 –till November 2013 Responsibilities:  Achieve targetandworkto exceedit.  Listeningtocustomerrequirementsandpresentingappropriatelytomake a sale.  Maintaininganddevelopingrelationshipswithexistingcustomersinperson.  Respondingtoincomingemailandphone enquiries.  Actingas a contact betweenacompanyand itsexistingandpotential markets.  Negotiatingthe termsof anagreementandclosingsales.  Gatheringmarketandcustomerinformation.  Negotiatingonprice andcosts.  Attendingteammeetingandsharingbest practice withcolleagues. -Customer service advisor Jordan telecom company (Zain) Jordan from November 2010-till September 2012 Responsibilities:  Obtainsclientinformationbyansweringtelephone calls,verifyinginformation.  Determineseligibilityby comparingclientinformationtorequirements.  Informsclientsbyexplainingprocedures;answeringquestions;providinginformation.  Maintainscommunicationequipmentbyreportingproblems.  Updatesjobknowledge bystudyingnew productdescriptions.  Deal withangry customersandtry to solve theirproblem.  Deal withmore than 120 callsper day.
  3. 3. Page 3 of 3 EDUCATION:  Bachelors Managementinformationsystem fromHashemiteUniversity , Jordan– 2008 to 2012 COMPUTERSKILLS:  MS Office 2003-2007-2010.  Ability tolearnanyprogrameasily. OTHER SKILLS:  Ability toWorkwithinateam.  ExcellentCommunicationSkills.  Problemsolver,motivated,goal oriented&a doer. Certifications  AvayaSalesSpecialist(APSSSMECommunications)  AvayaSalesSpecialist(APSS AvayaAuraApplications5300)  AvayaSalesSpecialist(APSS AvayaContactCenterSolutionforIPOffice)  AvayaSalesSpecialist(APSSUnified Communications)

×