Sobre • 7+ years of work experience in the field of Technical Support and Customer Service in the Internet and IT Industry.
• Experience in building, mentoring and managing a pilot team, Product Support and Testing, Quality Assurance, Training, Community management, Data Curation and Data Analysis in the Internet Industry.
• Specializing in data driven Process/Product related projects at Yahoo and Microsoft.
• Work Experience in responding to escalation email queries and handling escalation calls in Technical Support/Customer Care environment.
• Operational knowledge and hands-on work experience in managing customer issues/data on CRM tools in ITES operations.
• Content creation and modificatio...