1. Hariprasad Kotagiri
LB Nagar, Hyderabad – 500074, State - Telangana
Cell Phone: 9959924063 ~ E-Mail: hari_3214@yahoo.com
http://in.linkedin.com/pub/hariprasad-kotagiri/69/301/b95/
CAREER OBJECTIVE
To seek a challenging assignment in a professional Organization which helps me to
prove my ability and to obtain a position where I can associations develop
business for the expansion business with public relations, interpersonal
communications as a back up to client relation and perform well as well as gives a
scope for learning and creativeness, dedicating to work, achieving the targets
while providing excellent customer service.
PROFESSIONAL SUMMARY
 A goal-driven professional with 10 years of rich and diversified experience in the areas of :
Branch Operations Renewal Chasing / follow-up Policy Servicing
Customer Service New Business Management / Processing Agency Contracting
License
Administration Underwriting Facilities
Management
Business Development Policy Issuance Team
Management
 Strong experience in areas like Branch Management, Customer service, Claims, NB processing,
Underwriting, Renewals chasing activities.
Renewal chasing – Intimations, follow-up, motivating & managing the team to work for
achieving targets, competitions, analysis of data, etc.
 Team Handling 4 Branches with 20 Team members in Operations, Accounts, Admin, Security &
House Keeping Department Etc.,
 Experience of working with different channels like Agency, Banc assurance and alternate channels
 Expert in Life Insurance Training & Renewals chasing.
 Track record of providing excellent customer satisfaction and management of workload with
excellent problem solving skills.
 Flexible and versatile to adapt to any new environment as well as work.
 An effective communicator with excellent relationship building & interpersonal skills.
 Rich experience as well as Proficient in managing all aspects of Underwriting and Claims of various
product portfolios.
 Progressive, dynamic, innovative and motivational qualities to achieve successful results
PROFESSIONAL EXPERIENCE
 Territory Operations Star Union Dai-ichi Life Insurance
Sept 15 – Till date
 Asst. Manager Operations Max Life Insurance Company Limited
July 13 – Jan 15
 Asst. Branch Supervisor Bajaj Allianz Life Insurance
Jan 05 - Jan 13

2. • Customer service Representative Jan’05 - Jan 06
• Customer support Executive Feb’06 – Aug’08
• Asst. Branch Supervisor Sept’08 – Jan’13
ACHIEVEMENTS
Promoted from Customer Support Executive to Assistant Branch Supervisor with Bajaj Allianz Life
Insurance for the outstanding achievement with a stiff competition among 96 branches, 150 Staff members
across Andhra Pradesh in September, 2008
Asst.Manager Operations, Max Life July 2013 to Jan 2015
Responsibilities:
• Responsible for ensuring end-to-end processing of New Business Applications within the specified
TAT.
• Quality Checking & dispatching of complete application to the service center on the same day.
• Maintaining the Wip Tracker, take care of overall applied to paid business.
• Solution providing to branch visiting customers for any related query with due respect.
• Performing intermediate duties and support related to branch operational activities.
• Responsible for ensuring end-to-end processing of Agent Applications within the specified TAT.
• Taking time to time session for the new agent/employee to make them understand the company’s
policies and different etiquettes publish by HO.
• Maintaining Business Leakage Data, Publishing the MIS for the same for further follow-ups.
• Handling and Managing the team of 15 members including ops & sales
• Verified all daily close activities and deposits for accuracy.
• Maintained effective communication with Branch Manager, colleagues, subordinates, House Keeping
and security people, and coordinating with HO people.
• Demonstrated a positive customer service attitude/behavior.
• Possess excellent interpersonal, communication and organizational skills
• Proficient in smooth processing of all back-end operations
Asst.Branch Supervisor, Bajaj Allianz Life Sept 2008 to Jan 2013
Responsibilities:
• Monitoring scrutiny & in warding of proposals received at Branch/Regional office.
• Will monitor for processing of proposals within specified TAT.
• Follow up with the Concerned Branch Managers & Sales team for clearance of the requirements
within timeframe.
• Conducting Reviews for Branch Ops team members on performance
• Handling all escalations and coordination with RO/HO for resolution of issues reported/escalated.
• Ensure process compliance and achieving TAT and quality targets for document issuance
• Registration of the claims and follow-up with HO team.
• Daily follow up Renewal team for the Renewal Collections. As well as Coordinating with the HNI
customers and sales team for the Renewal Collections improvement.
• Heading all operational activities, Underwriting of proposals, Policy Servicing, Follow systems and
procedures, Processes as laid down
• Update MIS on logins and issuance.
• Taking care of total administrative works at Divisional Office.

3. • Conducting Operations Dept meetings for updating recent changes in operations. Ensuring smooth
execution of operations in Divisional office & its satellites.
• Monitoring Divisional Operations (Renewals, Surrenders, Loans, Nominations, Assignments&
Alterations, and Claims etc.)
• Conducting regular training sessions for Sales Managers & Agents to guide them recent updates in
& outside the company.
• Conduct Audit for Satellite Branches once in 3 Month and send report to Regional Office.
• Appraisal of team members, Quarterly audit of satellite locations, Compliance of labour laws and
Focus on Key Result Areas
• Hub process implementation, Training all Field as well as Operational Personnel, Appraisal of new
process and SOP of Process flow
Customer Support Executive, Bajaj Allianz Life Feb 2006 to Aug 2008
Responsibilities:
• Follow up Medical cases at Head Office.
• Coordination with Head Office for pending cases for issuance which are referred to HO
• Handling claim issues and settlements.
• Responsible for handling customer queries by providing resolution in the given Turn Around Time
• Update MIS on logins and issuance.
• Creation of agent codes and arranging exams and coordinating with ZO in generating license
• Assisting the Manager in managing the day-to-day operations.
• Complete authority on Cash & Cheque Lodgement.
• Processing and payment of policy Surrender, withdrawals and pay back payouts.
• Follow up with the HR regarding employee codes and on HR related matters.
• Underwriting of the proposals received from individuals.
• Managing the dispatch section with respect to the issue of policy document
Customer Service Representative, Bajaj Allianz Life Jan 2005 to Jan 2006
Responsibilities:
• Logins of proposal forms.
• Cashier entry
• Managing the Petty cash of the branch.
• Receiving Proposal Forms from the Sales Team and verifying required documents for the logins
• Any unclean proposal forms to be sent back to respective Sales Concern
• Dispatch of Policy Bonds
• Customer Co-ordination and Issues resolutions over phone
EDUCATION
Bachelor of Commerce from Osmania University, Hyderabad in the year 2002
TECHNICAL
Proficient in MS Office (word/excel) and Internet applications under Windows environment
TRAININGS
 Customer Relations training programme and Ops meet at Head Office, Pune with Bajaj Allianz

4.  Supervisory Skills at State Operations Office at Vijayawada / Hyderabad
 Assistant Branch Supervisor Training at Bajaj Allianz, Hyderabad
 Leadership Development Program,workshop conducted by HR Department, RO, Hyderabad
PERSONAL DETAILS
Date of Birth : 24 July, 1980
Father’s Name : Late K Somaiah
Permanent Address : 14-319, Seetarampuram, Miryalaguda-508207. Nalgonda–Dist.Telangana.
Martial Status : Married
Languages known : English, Telugu & Hindi.
Interests : Spending leisure time with my family
Strengths : Hard worker, Self-Confident and Can do attitude
Hariprasad Kotagiri