1. Hanan El-Slayed Abdou Ibrahim
Address: Mansoura | Daqahliyah, Egypt
Seeking a challenging and creative job where I can make the best use of my interpersonal, communication and
analyzing skills and deal with an active team in active job to gain more learn and more experiences. Preferring one
of the following positions :
IT Coordinator at Red Sea Hotels Port Ghalib Marsa Alam from April 2015 till
Responsible for providing all aspects of technical support to end users within the constraints of
the technical processes, thereby ensuring stability and maximal availability of these infrastructure
components to the property. Will be responsible for performing all technical tasks assigned to
Provide 1st level support for all hardware and software problems reported, documenting
problems and solutions as required.
Provides assistance or training to end users when required on the assigned hardware and
Ensures closure of assigned Fault Resolution calls within the required SLA.
Escalate and route complex or unsolved problems to second level support specialists.
Perform new installations and updates for all IT equipment, including desktops, laptops,
Assist in I.T guests services where required.
Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and
relocations are made when necessary and as required.
Ensure compliance with established procedures, systems security, availability, internal
controls and organization standards.
Executes change control work orders as assigned within the required SLA.
Ensures maximum stability of IT facility infrastructure components by performing systems
Ensures appropriate execution on projects based on defined deliverables, Assist on projects or
special tasks as assigned.
2. Contributes to the Continuous Improvement of operational policies & procedures. Identify
opportunities and recommend solutions that will enhance or improve current business
Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations
IT help desk role can be assign to the IT Coordinator at any time by ITD management.
Administrate Help Desk System (Spice Works)
Network Administrator “Cisco Devices “such as (ASA 5510, Router 3800, Switches 3560,
6500, Wireless Controller 5500, CUCM MCS 7800 )
Microsoft Servers: Active Directory, DNS, DHCP, File Server, WDS, WSUS, TMG and
Microsoft Windows Server 2012R2, 2012, 2008, 2003 and Windows 10, 8.1, 8,7and XP.
Monitor Network Performance.
Manage Backup Solutions.
Manage Active Directory.
Manage Google Mail.
Hospitality Application (Opera, Micros, Solutions, Ving Card).
Manage CCTV system.
Manage IP TV system.
Supporting outside company during upgrade IPTV System.
Technical Support ( up Q ) at Exceed out Source for T-Data from July 2014 Till
First Line and Second line Support to Subscribers, Solve their Logical
Problems with Internet Service.
First Line Support to Subscribers, Solve their Physical Problems with
Nov 2013 – Jul 2014:
Ministry of Communications and Information Technologies (MCIT) Scholarship, (Computek Training
Track: Network Management and Security.
Graduation project: Complete Enterprise Network Design VOIP and System Center Technologies
Sep 2008 – May 2013
B.SC, Faculty of Engineering | Al-Azhar University | Cairo | Egypt.
Major: Electronics & Communications
Grade: Very Good with honor degree with 82.25% percent
Graduation Data: May-2013
Graduation Project: Cognitive Radio
Microsoft Certified Solutions Associate Windows Server 2012
Cisco Certified Network Associate (CCNA)
Certified Ethical Hacker V8.
Server Virtualization with Windows Server Hyper-V and System Center Specialist.
To Verify my Microsoft Certificates Pleas Visit: https://mcp.microsoft.com/Anonymous//Transcript/Validate
Transcript ID (1129526) and the Access Code (Hanan4390).
CCNA Certificate Candidate ID: CSCO12558099 from 24/4/2014 to 24/4/2017.
Course 20341A: Core solutions of Microsoft Exchange Server 2013.
Course 50357: Implementing Forefront Threat Management Gateway (TMG).
System Center Configuration manager 2012.
Advanced Networking Security.
"Micro Controller" from Jelecom Egypt.
"Matlab Programming" from Arab Tec Company.
I can communicate well , work in team ,making good presentation of my ideas , have good knowledge
about scientific problem solving & decision making ,selling ,customer service, marketing and
Date of birth:
Arabic: Mother tongue.
English: Very Good (spoken, written and listening).
Reading, politics, religions, Islamic topics and computer science.
Listen to music and Teaching.
References upon request