Targeting Turnover: How to Use Stay Interviews to Dramatically Cut Turnover Costs

HRsoft - Talent Management Software
HRsoft - Talent Management SoftwarePresident & CMO | HRsoft em HRsoft - Talent Management Software
TARGETING
TURNOVER
How to Use Stay Interviews to
Dramatically Cut Turnover Costs
TalentTakeaways
webinar & podcast series
AGENDAThe Series
TalentTakeaways
webinar & podcast series
Targeting Turnover | Talent Takeaways Series
AGENDAPresented By
Brian Sharp
Chief Marketing Officer, HRsoft
Targeting Turnover |TalentTakeaways Series
AGENDAAgenda
Targeting Turnover |TalentTakeaways Series
Today we will cover…
 The cost of turnover
 Retention Strategies
 Stay Interview Structure
 Best Practices
 Tips to Get Started
AGENDAThe Retention Problem
Targeting Turnover |TalentTakeaways Series
AGENDAThe Retention Problem
Targeting Turnover |TalentTakeaways Series
Do you know what
your turnover costs
are?
AGENDAThe Retention Runaround
Right Intentions.
WrongTools.
Engagement Surveys
Performance Reviews
Exit Surveys
Targeting Turnover |TalentTakeaways Series
AGENDARethinking Retention
Retention is Built Upon Relationships.
Targeting Turnover |TalentTakeaways Series
AGENDAThe Solution: Stay Interviews
What is a Stay Interview?
A periodic, structured 1 on 1 conversation between a manager and
their direct report that identifies and reinforces the factors that drive
retention for that individual employee.
 5 structured, strategic questions
 Approximately 20 minutes in length
 Optional Stay Plan for action items
 Manager retention forecasting
Targeting Turnover |TalentTakeaways Series
AGENDASimplifying Stay Interviews
Targeting Turnover |TalentTakeaways Series
AGENDAStay Interview Secret
Why do they work?
A one on one approach the cultivate meaningful conversations that:
 Build trust & relationships
 Identify reasons for retention and/or for turnover risk
 Provide actionable data for management
Targeting Turnover |TalentTakeaways Series
AGENDAStay Interviews
Stay Interview Best Practices
 90 days after new hire. 1-2 per year after.
 20 minute sessions
 Conducted by direct manager
 5 questions (ask probing questions - listen & take notes)
 2-3 action items for follow up at most
Targeting Turnover |TalentTakeaways Series
AGENDAStay InterviewQuestions
5 Key Stay Interview Questions
1. When you travel to work each day, what
things do you look forward to?
2. What are you learning here?
3. Why do you stay here?
4. When was the last time you thought
about leaving your team? What
prompted it?
5. What can I do to make your work
experience better?
Targeting Turnover |TalentTakeaways Series
AGENDAStay Interview Program
Targeting Turnover |TalentTakeaways Series
5 Keys to a Successful Stay Interview Program
1. Clearly defined retention goals
2. Method for tracking data & retention results
3. Consistent, prescriptive process
4. Employee & manager accountability
5. Manager tools & training
AGENDAStarting Stay Interviews
3 Steps to Getting Started Fast
1. Start Strategically – select a key group of
employees, a trusted manager or your
own team.
2. Start Smart – make sure your managers
have the tools and training needed to do
effective stay interviews.
3. Start Small – pilot with one team, one
location or department.
Targeting Turnover |TalentTakeaways Series
AGENDAFree Retention Resources
Targeting Turnover |TalentTakeaways Series
AGENDASTAYview ™ Online
Subscription based model of our award-winning stay interview software.
 Built for any sized team (1 manager or more)
 Simplified pricing (monthly subscription)
 Simple setup (plug & play)
 Easy to scale (start small and add more teams anytime)
Targeting Turnover |TalentTakeaways Series
AGENDASpecialOffer
Sign UpToday & Receive:
 Special Discount
 Free Setup & Support
 Free 30 DayTrial
 90 Day Money Back Guarantee
StayviewOnline.com
Special offer for webinar attendees
Targeting Turnover |TalentTakeaways Series
TARGETING
TURNOVER
How to Use Stay Interviews to
Dramatically Cut Turnover Costs
TalentTakeaways
webinar & podcast series
1 de 19

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Targeting Turnover: How to Use Stay Interviews to Dramatically Cut Turnover Costs

  • 1. TARGETING TURNOVER How to Use Stay Interviews to Dramatically Cut Turnover Costs TalentTakeaways webinar & podcast series
  • 2. AGENDAThe Series TalentTakeaways webinar & podcast series Targeting Turnover | Talent Takeaways Series
  • 3. AGENDAPresented By Brian Sharp Chief Marketing Officer, HRsoft Targeting Turnover |TalentTakeaways Series
  • 4. AGENDAAgenda Targeting Turnover |TalentTakeaways Series Today we will cover…  The cost of turnover  Retention Strategies  Stay Interview Structure  Best Practices  Tips to Get Started
  • 5. AGENDAThe Retention Problem Targeting Turnover |TalentTakeaways Series
  • 6. AGENDAThe Retention Problem Targeting Turnover |TalentTakeaways Series Do you know what your turnover costs are?
  • 7. AGENDAThe Retention Runaround Right Intentions. WrongTools. Engagement Surveys Performance Reviews Exit Surveys Targeting Turnover |TalentTakeaways Series
  • 8. AGENDARethinking Retention Retention is Built Upon Relationships. Targeting Turnover |TalentTakeaways Series
  • 9. AGENDAThe Solution: Stay Interviews What is a Stay Interview? A periodic, structured 1 on 1 conversation between a manager and their direct report that identifies and reinforces the factors that drive retention for that individual employee.  5 structured, strategic questions  Approximately 20 minutes in length  Optional Stay Plan for action items  Manager retention forecasting Targeting Turnover |TalentTakeaways Series
  • 10. AGENDASimplifying Stay Interviews Targeting Turnover |TalentTakeaways Series
  • 11. AGENDAStay Interview Secret Why do they work? A one on one approach the cultivate meaningful conversations that:  Build trust & relationships  Identify reasons for retention and/or for turnover risk  Provide actionable data for management Targeting Turnover |TalentTakeaways Series
  • 12. AGENDAStay Interviews Stay Interview Best Practices  90 days after new hire. 1-2 per year after.  20 minute sessions  Conducted by direct manager  5 questions (ask probing questions - listen & take notes)  2-3 action items for follow up at most Targeting Turnover |TalentTakeaways Series
  • 13. AGENDAStay InterviewQuestions 5 Key Stay Interview Questions 1. When you travel to work each day, what things do you look forward to? 2. What are you learning here? 3. Why do you stay here? 4. When was the last time you thought about leaving your team? What prompted it? 5. What can I do to make your work experience better? Targeting Turnover |TalentTakeaways Series
  • 14. AGENDAStay Interview Program Targeting Turnover |TalentTakeaways Series 5 Keys to a Successful Stay Interview Program 1. Clearly defined retention goals 2. Method for tracking data & retention results 3. Consistent, prescriptive process 4. Employee & manager accountability 5. Manager tools & training
  • 15. AGENDAStarting Stay Interviews 3 Steps to Getting Started Fast 1. Start Strategically – select a key group of employees, a trusted manager or your own team. 2. Start Smart – make sure your managers have the tools and training needed to do effective stay interviews. 3. Start Small – pilot with one team, one location or department. Targeting Turnover |TalentTakeaways Series
  • 16. AGENDAFree Retention Resources Targeting Turnover |TalentTakeaways Series
  • 17. AGENDASTAYview ™ Online Subscription based model of our award-winning stay interview software.  Built for any sized team (1 manager or more)  Simplified pricing (monthly subscription)  Simple setup (plug & play)  Easy to scale (start small and add more teams anytime) Targeting Turnover |TalentTakeaways Series
  • 18. AGENDASpecialOffer Sign UpToday & Receive:  Special Discount  Free Setup & Support  Free 30 DayTrial  90 Day Money Back Guarantee StayviewOnline.com Special offer for webinar attendees Targeting Turnover |TalentTakeaways Series
  • 19. TARGETING TURNOVER How to Use Stay Interviews to Dramatically Cut Turnover Costs TalentTakeaways webinar & podcast series

Notas do Editor

  1. Monthly series of educational webinars and podcast interviews Want to focus on trends, best practices and strategies for HR and talent management. Goal is to TAKEAWAY 1 good idea Always looking for topic suggestions and speakers so let us know!
  2. We offer a full suite of configurable cloud-based solutions built to improve manager efficiency & effectiveness. Designed for the way they work and to give HR better insight into what they are doing Award winning and trusted by some of the world’s leading brands
  3. We offer a full suite of configurable cloud-based solutions built to improve manager efficiency & effectiveness. Designed for the way they work and to give HR better insight into what they are doing Award winning and trusted by some of the world’s leading brands
  4. You are here likely because you are aware what we have been doing to solve turnover problems is not working (you know the stats about turnover, engagement) Do you know what it’s costing you? Do you know what’s causing it? It’s time to find out and fix it!
  5. We know the stats but do we really know how it affects us Great place to start. If need resources on how to do this, happy to share.
  6. We have the right intentions, just the wrong tools. Employee surveys (too broad, no follow through), performance reviews (focus on pay & promotions), exit surveys (too little too late, and rarely honest).
  7. #1 reason employees leave is because of the relationship with their managers (not pay, benefits or their responsiblities) Forbes: more Americans are quitting their jobs today than at any point in the past 4 years. People don’t leave companies, they leave managers. We can’t fix that without working with them one on one
  8. That’s where stay interviews come in. The retention secret: HR sets retention strategy but managers have to execute Stay interviews make it easy for managers to “cultivate meaningful conversations”
  9. That’s where stay interviews come in. The retention secret: HR sets retention strategy but managers have to execute Stay interviews make it easy for managers to “cultivate meaningful conversations”
  10. That’s where stay interviews come in. The retention secret: HR sets retention strategy but managers have to execute Stay interviews make it easy for managers to “cultivate meaningful conversations”
  11. Strategy will vary depending on needs, structure of your org
  12. STORY: my 2 stay interviews
  13. Strategy will vary depending on needs, structure of your org
  14. Strategy will vary depending on needs, structure of your org
  15. Strategy will vary depending on needs, structure of your org
  16. We listened to you and got back to work And are excited to introduce STAYview Online Easy to sign up. setup and get started with stay interviews
  17. Inviting 50 organizations to join us Want to personally help you setup and start stay interviews Don’t want budget to stop you. Grab your spot. Have 30 days to pay Happy to arrange demo