We Delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs.

1. Interactive voice response is an telephony system that
interacts with callers, gathers information and routes
calls to the appropriate recipient. This service allow
caller’s queries to be resolved without the need for
queuing and incurring the cost of a live agent. IVR
services make for a efficient system in which agents have
more time to deal with complex interactions. The agents
do not deal with basic inquiries that require yes/no
responses or obtaining customer details.
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+91 7879740465 ,
(+1)646832227
website: http://www.pnpuniverse.com/ Support: info@pnpuniverse.com

2. An IVR system consists of telephony equipment, software
applications, a database and a supporting infrastructure. Common
IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
Call Us ☎ :
+91 7879740465 ,
(+1)646832227
website: http://www.pnpuniverse.com/ Support: info@pnpuniverse.com

3. Call Us ☎ :
+91 7879740465 ,
(+1)646832227
website: http://www.pnpuniverse.com/ Support: info@pnpuniverse.com
We Delivers high-quality caller experiences by
enabling you to easily build logical, fast, crystal-clear
navigation of phone system menus and options.
Based on internet standards, Voicent IVR Studio is
extensible and allows integration with existing
websites and custom-developed Java classes, which
enables independent developers to extend Voicent
IVR solution to meet unique business needs.

4. Increased first contact resolution .
Increased customer service efficiency
Increased agent and company efficiency
Reduced cost
leading professional approach
Increased customer satisfaction
Call Us ☎ :
+91 7879740465 ,
(+1)646832227
website: http://www.pnpuniverse.com/ Support: info@pnpuniverse.com
IVR service includes many benefits
like…

5. BEST FEATURES WE PROVIDES
ARE………
1. Fully integrated with our ACD software.
2. Automated Speech Recognition (ASR) and
Text-to-Speech (TTS).
3. Serve all your locations with one cloud IVR
Solution.
4. Automatically call back customers who don’t
want to wait.
Call Us ☎ :
+91 7879740465 ,
(+1)646832227
website: http://www.pnpuniverse.com/ Support: info@pnpuniverse.com

6. 4. Quick and easy to modify operating hours and
holidays.
5. Pull in essential customer data from CRMs like
Sales force.
6. Our cloud IVR system reduces your cost per call
by letting customers choose the type of help they
want such as self-service or speaking to an agent.
Call Us ☎ :
+91 7879740465 ,
(+1)646832227
website: http://www.pnpuniverse.com/ Support: info@pnpuniverse.com
Not only will our IVR software free up your agents to handle
more complex cases, but customers can quickly self-solve
basic issues like bill pay, account inquiries.

7. Contact Us:
Visit our website:
http://www.pnpuniverse.com/
Support:
info@pnpuniverse.com
Call Us ☎
: +91 7879740465
(+1)646832227