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Organisational strategic direction, challenges, and opportunities
1. Health Informatics New Zealand - www.hinz.org.nz
Organisational strategic
direction, challenges, and
opportunities
Ken Leech
Chief Information Officer
Presentation to HINZ – 10 March 2006
About ProCare
An Independent Practitioners Association that
also provides management services to three
Auckland PHOs
650,000+ enrolled patients
including 58,000 Maori and 72,000 Pacific
500+ contracted General Practitioners
117+ staff
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2. Health Informatics New Zealand - www.hinz.org.nz
What we deliver…
PHO management
Education
26 GP cell groups, 3 practice manager groups, 13 Nurse cell
groups
Register management
Practice support
Clinical support
Quality improvement – Performance Management
Health Promotion
Community Health
Psychological Support
24 x 7 Nurse triage
Our clinical programmes
Mental health Minor surgery
Extended consults Acute Lower Back Pain
Psychological support Smoking Cessation
Post Natal Depression Diabetes:
screening
Annual Review
Sexual health consults Outcome Incentives
Palliative care Chronic Care Management
Care Plus Diabetes
CVD: CVD
screening Depression
management CHF
Heart Care Enhanced access to
Acute Demand Management services (EGC, medication
packaging, spirometry etc)
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3. Health Informatics New Zealand - www.hinz.org.nz
Our six strategic priorities
Strengthening General Practice
The capability of primary care
We believe that strong general
teams
is threatened if patients
practice teams are the do not
Increasing patients’ perception
of the value of general practice
value general strong services
cornerstone ofpracticeprimary-
care
Increasing employee satisfaction
Demonstrating population health
Measuring patient health
gain outcomes = Patient health
Developing effective
status measured overover
Currently processing time
management systems 10,000 claims per month
Increasing programme uptake
Our six strategic priorities
Strengthening General Practice
teams
Increasing patients’ perception
of the value of general practice
Increasing employee satisfaction
Robust and efficient claims
processing
Demonstrating population health
gain
Developing effective
management systems
Increasing programme uptake
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4. Health Informatics New Zealand - www.hinz.org.nz
Our six strategic priorities
Robust and efficient claims
Strengthening General Practice
processing
Increasing patients’ perception
of the value of general practice
Increasing employee satisfaction
Practice Management System
Demonstrating population health Advances
gain
Developing effective
Advanced Forms
management systems Patient Dashboard
Increasing programme uptake
Our six strategic priorities
Robust and efficient claims
Strengthening General Practice
processing
Increasing patients’ perception
of the value of general practice
Increasing employee satisfaction
Control over information about
Demonstrating population health our patients
gain The ability to manage risk
Developing effective
management systems
Practice Management System
Increasing programme uptake
Advances
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5. Health Informatics New Zealand - www.hinz.org.nz
Our six strategic priorities
Robust and efficient claims
Strengthening General Practice
processing
Increasing patients’ perception Control over information about
of the value of general practice our patients
Increasing employee satisfaction
Demonstrating population health Improving Register Management
gain
Developing effective
management systems
Practice Management System
Increasing programme uptake
Advances
Our six strategic priorities
Robust and efficient claims
Strengthening General Practice
processing
Increasing patients’ perception Control over information about
of the value of general practice our patients
Increasing employee satisfaction
Completing “Measuring Health”
Demonstrating population health
gain
Developing effective
Improving Register Management
management systems
Practice Management System
Increasing programme uptake
Advances
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6. Health Informatics New Zealand - www.hinz.org.nz
Our six strategic priorities
Robust and efficient claims
Strengthening General Practice
processing
Increasing patients’ perception Control over information about
of the value of general practice our patients
Increasing employee satisfaction Completing “Measuring Health”
Demonstrating population health Improving our patient clinical
gain repository
Developing effective
Improving Register Management
management systems
Practice Management System
Increasing programme uptake
Advances
Five challenges
Pandemic planning
The ability to rapidly and efficiently deliver the
next big programme
Constrained by the lack of standards
Understanding how to implement technology
in general practice effectively
Convincing DHBs and the MOH that they
don’t know how to do this
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7. Health Informatics New Zealand - www.hinz.org.nz
Eight opportunities to use I.M.
to improve patient outcomes
Extracting value from compliance costs
Maturity of electronic clinical decision support
Using Information Technology to facilitate patient self
care
The availability of centrally managed practice
management systems
Increased use of Management Services
Organisations
Uptake of broadband access within General Practice
The significant I.M. capability to be found within
Management Services Organisations
Sector leadership from HISAC and HISO
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