Graeme Osborne Health Information Strategy Advisory Committee (1/10/09, Forum, 9.20)

1. Health Information Strategy Advisory Committee eHealth Investment in New Zealand Beyond 2010

3. E-Health, where are we heading?

4. We have not found a way to sell the investment in e-Health

7. Generating Business Value Through IT Professor Joe Peppard Director Information Systems Research Centre Cranfield University, School of Management, UK

8. Value for money from IT IT Costs IT Benefits Reduce IT costs Current focus of attention Need to improve Realisation of IT benefits This is where the problem lies!

9. Factors contributing to the lack of achievement of benefits from IT projects They depend upon business and technical changes in a complex way They do not all come immediately They are generally not managed They are often not properly identified Benefits

10. Satisfying the investment objective Enables Delivers Achieves Satisfies IS/IT Functionality Business changes Positive outcomes Benefits Investment objectives CONTENT OUTCOME BENEFITS INTENT PROCESS OF CHANGE ORGANISATIONAL CONTEXT

11. The IT latency problem… Return on investment time Improved segmentation Better targeting of marketing activity Decreased defections Improved cross sell Referrals Customer insight Campaign management Improved process efficiency Increase in employee satisfaction - serving the customer - fulfillment - customer engagement Channel integration

12. Enterprise systems implementation Increased Benefits & degree of business change Time 1. Removal of existing problems & constraints + efficiency gains 2. Improved performance from internal integration of information & processes - changed roles & relationships 3. Innovation in selected processes & activities, based on knowledge derived from ES

19. HISAC Vision – as a driver To achieve high quality health care and improve patient safety

20. HISAC Vision – as a driver To achieve high quality health care and improve patient safety , by 2014 New Zealanders will have a core set of personal health information available electronically

21. HISAC Vision – as a driver To achieve high quality health care and improve patient safety , by 2014 New Zealanders will have a core set of personal health information available electronically to them and their treatment providers regardless of the setting as they access health services.

23. HISAC Priorities

33. Questions?