1.
Customer Service Mindset
By Guman Singh

2.
Introduction
Good customer service is essential for any business,
and a customer service mindset is the foundation of
providing great service.
 What a customer service mindset is?
 Why it's important?
 How to develop and maintain one?

3.
What a Customer Service Mindset is?
 A customer service mindset focuses on understanding and meeting the
needs of customers.
 It puts the needs and concerns of customers first
 Empathy and understanding are key components
 It values open communication and active listening
 Essential for building a loyal customer base and driving long-term success

4.
Why it's important?
 Because it helps to build and maintain customer relationships.
 It is essential for creating a positive customer experience and increasing
customer satisfaction.
 It helps to build trust and credibility with customers, which can lead to
increased loyalty and repeat business.
 It can lead to increased employee satisfaction and motivation, as they feel
valued and empowered to make decisions that benefit the customer.
 A customer service mindset is crucial for building a business that is
sustainable and responsive to customer needs.

5.
Why it's important? (contd:)
Quality in a service or product is not what you put
into it. It is what the client or customer gets out of
it.
~ Peter Drucker

6.
Customer Service
 Despite having a top-notch product and efficient delivery system, a lack of
emphasis on customer service can impede a company's success in
fulfilling their customer's needs and ultimately, retaining their loyalty.
 Customer service is the human face of your business and it's how
customers interact with your company.
 It's the way to build trust and establish a connection with your customers.
 Good customer service can help you build a positive reputation and attract
new customers through word-of-mouth.
 It's a way to differentiate yourself from competitors by providing excellent
service.

7.
How to develop and maintain one?
 Greet the customer with a warm and professional opening line, listen to
their concern and acknowledge that.
 Prioritizing the customer's needs and put yourself in the customer's shoes
and try to understand their perspective.
 Being open to feedback and using it to improve your performance.
 Actively listening to customers and responding empathetically.
 Being patient and understanding when handling difficult customers or
situations.
 Being proactive in identifying and resolving customer issues.
 Use magic words, where needed.

8.
Put yourself in their shoes

9.
Empathy
 Empathy is the ability to understand and share the feelings of others.
 Empathetic customer service representatives are able to put themselves
in the customer's shoes and understand their perspective.
 It is an important aspect of customer service as it helps to build trust and
establish a connection with customers.
 Empathetic agents are able to understand the customer's mood and
respond in a way that is appropriate in that situation.
 Empathy is an important quality that helps to drive long-term business
success by increasing customer retention and revenue.