A trouble ticket is a mechanism used in an organization to track the defect, report, and resolve some type of problem. The trouble ticket feature is inbuilt in Greytip Online and allows employees to log their issues and check on the status. The Admin/Manager will have access to approve / decline the ticket and also close the ticket when resolved. For more information visit http://www.greytip.in/cloud/solutions

1. Trouble Tickets Module
Trouble Tickets feature and Benefits

2. What is Trouble Ticket?
A trouble ticket is a mechanism used in an
organization to
 track the defect
 report and resolve some type of problem
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3. How Employee Queries are resolved?
 Employee can have multiple queries
 Normally he calls admin/HR or sends email
 But, this can interrupt routine activities and take time
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Working of Trouble Tickets
Employee Logs in a Ticket
Admin/Manager can access to
approve / decline the ticket
Close the ticket when resolved
Employee can also check status of previous tickets

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Its all simplified with

6. Adding Trouble Ticket Categories
Trouble Ticket categories can be added and time of response, time post which
escalation will be done and to whom can be set
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7. Workflows
Option to edit or delete categories or add new category
Under adding new category, user can select
the type of ticket (category creation) , The
reviewer as well as manager
Eg. If the Category is Systems, Reviewer can
be IT Head and Manager can be IT Exec
Workflows can be created under
System>configurations>Trouble Ticket Review > Create
Workflow
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8. Reviews
Manager can resolve the
issue or escalate
The history of past
tickets can also be
seen
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9. Employee Login – Applying for Trouble Tickets
Select the category from dropdown
Option to enter additional emails
Employee can apply a Trouble ticket or
review and close existing issues
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For more information email us at
Gosupport@greytip.com