1. GREGORY S. KNIGHT
Escondido, CA 92026
gandkknight@ hotmail.com 818.515.4890 https://www.linkedin.com/GregorySKnight
OPERATIONS SERVICE MANAGER
IMPROVE PRODUCTION, SERVICE & QUALITY | COST & LABOR MANAGEM ENT
Highly motivated Operations Manager who achieves positive results for customers in service and quality
while maintaining a productive workforce. Recognized for training and developing staff to focus on
continuous process improvements. Inventory specialist who manages by walking around to ensure all
practices and procedures are followed. Core competencies include:
 Analyzed Profit and Loss Reports  Knowledge of DOT Regulations
 Service and Delivery
 Teamwork Promoter
 Vendor Relations
 Total Labor Ratio / P&L Management
PROFESSIONAL EXPERIENCE
TERMINIX, Escondido, CA Jan 2015 to Present
Service Manager (January 2015 to Present)
Direct staff of Service Department of branch to provide quality service to all customers. Assist the branch
manager on possible sales lead and partner with the Off Site Sales Representatives. Pest monthly revenue
$381,000 and servicing over 4500 customers.
 Direct, monitor, and motivate staff of the branch service department to provide quality service to all
customers in a timely manner.
 Provide continuing, up-to-date training of branch service and sales personnel.
 Inspect termite and pest control work done by the branch personnel to ensure compliance with company
standards.
 Contact pending cancellations in an attempt to retain the account.
 Maintain awareness of customers remaining to be serviced for the month
 Control sufficient pest control technicians routes are completed.
 Personally, take over responsibility of servicing a pest route in case of the lack of sufficient pest control
technicians.
 Maintain inventory and report weekly/monthly usage.
IRON MOUNTAIN, San Diego, CA 1998 to July 2014
Transportation Supervisor (2013 to 2014)
Direct responsibility over a facility including all transportation, operations, customer service and facility
maintenance functions. Managed a team of 73 that was responsible for servicing 3200 customers
weekly, generating $10MM in annual revenue.
 Directly responsible for all aspects of the operation which consisted of a 7 day a week service platform.
 Ensured the proper execution of aspects of Secure Shredding and high security handling and transport
of customer material.
 Consistently exceeded all Service, Quality, Productivity and Security performance standards and
metrics. Recognized as top performing facility numerous times.
 Worked extensively with Account Management and Sales teams to integrate new customers and service
existing ones.
 Led employee training and safety programs resulting in no injuries or accidents in for over 4 years.

2. Data Backup and Recovery Supervisor, Compton, CA (2007 to 2013)
Overall accountability for three Branch operations, ensuring quality of service, employee and
customer relations and maintaining a professional corporate image with all customers and corporate
personnel. Managed a team of 60 employees both front line employees and exempt employees.
 Priced all one time only projects resulting in a 45% gross margin on all projects.
 Achieved award in 2012 for Operational Excellence Reports in production, service and quality:
o Operations / Transportation for Simi Valley achieved 52 weeks of perfect score in Production
o Assisted another branch to set up a process that increased actions per hour
o Service and quality achieved total points for 48 out of 52 weeks
 Led tours of potential customers and existing customers to show that strict security guidelines were
processed and observed.
 Assisted in developing two new Supervisors and increased knowledge of Coordinator.
Operations Coordinator, Simi Valley, CA (2004 to 2007)
Operations Coordinator, Atlanta, GA (2002 to 2004)
Transportation Coordinator, Cary, NC USA (1998 to 2002)
Assisting operations and transportation Supervisor with day to day operations and monitored staff to ensure
a productive workforce. Led special projects such a library moves and disaster recover events.
 Traveled to several locations to assist with clean ups or restructurings including recovering lost backup
tape for a customer and assisting on researching over 500K misfiled backup tapes.
 Nominated and received 5 Employee of the Quarter awards.
 Promoted after joining the company as a Driver.
RESEARCH TRIANGLE PARK, Durham, NC 1996 to 1998
Call Center Monitor
PROFESSIONAL SKILLS AND TRAINING
Roadnet Routing System, PestPac, Securebase, OPIS, Kroll Payroll System, Telematics, MS
Word, Excel, PowerPoint, HRMS and Attended extensive training courses in Leadership and
Team / Business Management