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"Why Server Virtualization Demands an
End-User's Perspective”

Andre Kindness, Senior Analyst, Forrester Research
Kieran Taylor, Director of Product Marketing, Compuware APM
Today’s Speakers

Andre Kindness
Senior Analyst, Forrester
Research
http://www.forrester.com/rb/an
alyst/andre_kindness



Kieran Taylor
Director of Product Marketing,
Compuware APM
kieran.taylor@compuware.com



2
3   © 2011 Forrester Research, Inc. Reproduction Prohibited
Why server virtualization demands an end-
user’s perspective
An architecture that focuses on monitoring, controlling, and
optimizing the quality of user experience.


Andre Kindness, Senior Analyst


February 29, 2012




4   © 2009 Forrester Research, Inc. Reproduction Prohibited
      2011
Networks are about users
                   — not (just) apps and
                       infrastructure
5   © 2011 Forrester Research, Inc. Reproduction Prohibited
Agenda


Why the network is suddenly top-of-mind for CIOs

How the network is evolving

Starts with the user




6   © 2011 Forrester Research, Inc. Reproduction Prohibited
Businesses are returning to a growth agenda, focused
  on customers




Base: 2475 IT executives and technology decision-makers at enterprise companies worldwide. (multiple responses accepted)

       Source: Forrester’s Forrsights Global IT Budgets, Priorities, And Emerging Technology Tracking Survey, Q2 2011




   7       © 2011 Forrester Research, Inc. Reproduction Prohibited
Power of One




     ―Roche is committed to the systematic pursuit of
     personalised healthcare. This concept is becoming a
     reality for more and more of our development
     projects.‖
                                                              — 2010 Roche Annual Report
8   © 2011 Forrester Research, Inc. Reproduction Prohibited
Getting closer to the customer



40% IT                                                                             10%
                                                                                   to 33%

                                                               HQ




                                                               New Locations

                                                               Reduced Existing
                                                               Locations
                                                                Historical        78%
                                                                Location And
                                                                Size

 9   © 2011 Forrester Research, Inc. Reproduction Prohibited
Blurring user, application, and device boundaries
                                                                 Core services


                                   Work services
                                                                                 Component services




                                                                Applications                   Data center
                                                                 Applications




              Data Center
 10   © 2011 Forrester Research, Inc. Reproduction Prohibited
Network investment has entered the CIO council’s
 top 5 priorities — for the first time ever. But why?

     Priority                                                             2011 Rank   2010 Rank
     Reduce IT/business costs                                                1           1
     Improve customer experience                                             2           5
     Improve employee productivity                                           2           6
     Improve business alignment                                              3           2
     Increase network/communication                                          4          N/A
     investment
     Improve business continuity                                             5           3
     Implement cloud computing                                               6           4
     Increase use of virtualization                                          7           8



      Source: Forrester’s annual CIO Council priorities survey, Q1 2011
11     © 2011 Forrester Research, Inc. Reproduction Prohibited
Agenda


 Why the network is suddenly top-of-mind for CIOs

 How the network is evolving

 Starts with the user




12   © 2011 Forrester Research, Inc. Reproduction Prohibited
Because of consolidation efforts, the pendulum
swung back from users to infrastructure




13   © 2011 Forrester Research, Inc. Reproduction Prohibited
The next stage of networking will give rise to APIs
 to meet users' needs




14   © 2011 Forrester Research, Inc. Reproduction Prohibited
Service orchestration will require linking together
 uXn, automation, and infrastructure




                                                                Network
                                                                 Admin
                                                                End user
                                                                feedback




Legend
              Red color indicates manual/human input/feedback

              Blue color indicates digital/analog/mechanical components

 15   © 2011 Forrester Research, Inc. Reproduction Prohibited
Taxonomy of service orchestration




16   © 2011 Forrester Research, Inc. Reproduction Prohibited
Service orchestration:
           Virtual Network Infrastructure (VNI) that
           automates and provisions end-to-end user
           services for the best user experience

         Today’s networking:                                         Tomorrow’s networking:
              delivery                                                   orchestration

Improving network availability                                  Focusing on customers, not apps


Extending network reach, mobility                               Streamlining business process


Decreasing network opex and capex                               Automating on-demand services


Increasing service levels                                       Improving customer experience


 17   © 2011 Forrester Research, Inc. Reproduction Prohibited
18   © 2011 Forrester Research, Inc. Reproduction Prohibited
Agenda


 Why the network is suddenly top-of-mind for CIOs

 How the network is evolving

 Starts with the user




19   © 2011 Forrester Research, Inc. Reproduction Prohibited
User eXperience networking (uXn)




    A network architecture that focuses on monitoring,
 controlling, and optimizing the quality of user experience.




20   © 2011 Forrester Research, Inc. Reproduction Prohibited
Virtual Network Is The Foundation For Service
Orchestration To Meet uXn Goals




21   © 2011 Forrester Research, Inc. Reproduction Prohibited
Evolution to the user experience is already
 happening


                        Virtual security                             Virtual service
                       operations center                            operations center




                                                               Command center




                        Service center                                          Monitoring tools


     Source: April 20, 2010, ―SOC 2.0: Virtualizing Security Operations‖ Forrester report and April 30, 2009, ―Knocking The NOC:
     Enter The New Operations Center‖ Forrester report
22   © 2011 Forrester Research, Inc. Reproduction Prohibited
Do you want to be
                                                                here?




     Or here?



23    © 2011 Forrester Research, Inc. Reproduction Prohibited
Thank you


Andre Kindness
+1 617.581-3804
akindness@forrester.com
twitter.com/andrekindness

www.forrester.com




  © 2009 Forrester Research, Inc. Reproduction Prohibited
Who Uses Compuware APM?
                           Financial   High Tech     Retail   Travel      Other
Media     Entertainment     Services




           12                          2,000+                 2,000+
         of the top 20                  Enterprise              SMB
        visited US sites                customers             customers
Compuware APM Speeds Resolution
1. What is                                           2. Where is
   the                                                  the root
   business                                             cause?
   impact?




                                                                         Cloud                                               Customers
                                                                   Private    Public                              Browsers
                                                                                                         Local
      Data Center                                                                                         ISP
                                                                                         3rd Party/

    Is it my   Is it an   Is it a   Is it a
                    Virtual/Physical Environment

                      DB        App         Web          Load
                                                                                       Cloud Services



             ISP or the 3rd party browser
                                                                               Major
      data
   Mainframe        Servers    Servers     Servers     Balancers
                                                                                ISP



   center or Internet? provider? or device?
    Storage
                                    Network
     WAN?                                                                                Content
                                                                                         Delivery
                                                                                         Networks
                                                                                                        Mobile
      Web                   Mobile                    WAN                                               Carrier
     Services             Components               Optimization                                                   Devices
                                                                                                                             Employees
                                                                   Employees
What Projects Can Compuware APM Help With?
Project            Concerns addressed by Gomez
Cloud              Will our apps perform reliably?
Computing          Are our providers delivering as promised?

Virtualization     Will our apps perform as well or better after virtualization?

Web Site           Will it work properly on all browsers and scale under real-world load?
Launch/Upgrade     Is our performance helping or hurting our SEO?
Mobile
                   Will our mobile offering work optimally on a variety of devices?
Initiative
                  MigrationExperience Suffer
                  End-user to the new...
          Will How do I ensure the performance of business-critical apps like SAP,
Business-Critical
Applications cloud, virtualized server, mobile initiative,
                        Post-migration???
                  Oracle, Exchange, etc?
               application, data center, CDN, third-party
Infrastructure
                   Will our apps perform as well or better after the changes?
Changes
Data Center
                   Will our apps perform as well or better after consolidation?
Consolidation
CDN Selection/     Do we have the right vendor? Is the service optimized?
Optimization       Are we getting what we’re paying for?
SLA
                   Are our 3rd-party providers delivering?
Management
Why manage end-user experience?
 • 73% of all performance issues are end user-reported
        – Yet less than 5% actually complain *




* Forrester Research and Gartner Inc. respectively
Why manage end-user experience?
 • 73% of performance issues are user-reported
       – Yet less than 5% actually complain
 • End-user Experience impacts business success
       – Slow apps reduce revenue by 9% and productivity by 64% *




    Cost                                            Revenue
     REDUCED…                                       IMPROVED…



* Aberdeen, “APM: Getting on the C-Level’s agenda
Why manage end-user experience?

• 73% of performance issues are user-reported
   – Yet less than 5% bother to complain
• End-user Experience impacts business success
   – Slow apps reduce revenue by 9% and productivity by 64% *
• Most monitoring is at component levels
   – Not immediately actionable
Wh
  Why manage end-user experience?
• 73% of performance issues are user-reported
   – Yet less than 5% bother to complain
• User Experience impacts business success
   – Internal/external apps impact bottom line
• Most monitoring is a ‘check engine light’
   – Slow apps reduce revenue by 9% and productivity by 64% *
• Use EUE to accelerate fault domain isolation
   – 80+ percent of problem resolution is misspent
     finding the fault, not fixing it
Why is Problem Isolation Difficult?
           Component Level
           Monitoring Tools
                                                                        Load Balancer
Response




           Authentication Monitoring
  Time




           Imprivata, Zimbra, ActiveIdentity, EMI                       Authentication
           Security, Juniper J-Web, Juniper
Response




           Server Monitoring
                                                                        Virtualized Web Servers
  Time




           Perfmon, Netcool, Sitescope,
           Solar Winds, Nimsoft, Nagios, MOM
Response




            Network Monitoring
                                                                        Firewall
  Time




            Netscout, Niksun, NetCool, Opnet,
            Fluke, Cisco Works, EMC Smarts


                                                                        Virtualized Application Servers
Response




            Virtual Env. Monitoring
  Time




            VMWare, Quest vFoglight, Opnet vMon,
            ZenOS, NetIQ App Manager


            Application Monitoring
                                                                        Load Balancer
Response
  Time




            Wily Introscope, Mercury Topaz ,
            OV Transaction Analyzer, ITCAMs,
            dynaTrace, Optier, IBM ITCAMs                               Virtualized Application Servers
                                                                        Web Services, RSA Log File SAN
Response




            Message Queue Monitoring
  Time




            Candle, BMC Middleware Mgmt,
            Hyperic, Omegamon
                                                                        Message Queue
Response




           Database Monitoring
  Time




           Quest Software, IBM Tivoli,
           Quest Fog Light , Precise, Oracle
                                                                          Database Instance
                                                    App SAN   RSA SAN
                                                    1000 GB    250 GB
Monitor all users, transactions, all of the time:
via the network
                                          WAN   Internet



                                                 Load Balancer

                                                 Authentication

                                                 Virtualized Web Servers


                   Agentless Monitoring          Firewall
                   Device (AMD)
                                                 Virtualized App Server


                                                 Load Balancer

                                                 Virtualized App Servers
                                                 Web Services
                   Centralized Analysis
                   Server                        Message Queue


                                                    Database Instance
Drivers for Migration to Virtualization

• Lower capital costs
• Lower operating expenses
• Exploit underused capacity
• Boost availability
• Easier management
• Align services with the
  needs of the business
Barriers for Migration to Virtualized Servers

• Will my application get enough resources?
• Do I need to retune my environment?
• How will we diagnose problems?
• Why can’t we leave well enough alone?
• Performance problems are often blamed on
  the virtual infrastructure –
   – The VI Admin is the new ―Network Guy‖
Caveats of Monitoring Virtualized Servers
• Inability to balance capacity and workloads
• Inability to identify the source of performance problems
• Limited visibility into the physical : virtual relationship
• Limited visibility into transactions, especially within VMs
Stages in Migration to Virtualization Projects


         Benchmark            Plan             Execute             Validate        Production


1. Old Hardware in use, New     2. Old Hardware and New                 3. New Hardware in use,
   Hardware leases /               Hardware both in use with lease         Old Hardware being
   maintenance begins              and maintenance overlap costs           removed



         •   Benchmark EUE with APM before the change, fix any problems before the event

         •   Plan the Event with the good benchmark information from APM

         •   Execute the Event more swiftly with good plan, less risk with APM

         •   Validate the new environment with new APM benchmark

         •   Production turnover of new servers, continuous performance monitoring with APM


   37
Time = Cost … Saved Time = Capex & Opex Savings


                        New Servers           Planned           Actual End
   Server Stage        Added to Floor        End of Life          of Life


        Time

            Existing Servers                Overlap          Extension


APM reduces the cost of Overlaps and Extensions by >35%
   Servers can be put into production sooner with certainty New Servers
   Typical savings far exceed the cost of the APM solution
   Payback period within the project time frame


                                                         2x Power
                                                   2x Lease/Maintenance
                                                        2x Software
The ROI of APM in Technology Refresh Projects




39
Summary: Virtualization Demands Understanding
 End-user Experience

 • Baseline user experience before, during and after physical
   to virtual migration
 • Instrument full visibility into user experience with VMs
 • Establish SLAs for business owners prior and post migration
 • Practice rapid fault isolation to complete virtualization
   projects on time and on budget


         Benchmark            Plan             Execute           Validate       Production


1. Old Hardware in use, New     2. Old Hardware and New              3. New Hardware in use,
   Hardware leases /               Hardware both in use with lease      Old Hardware being
   maintenance begins              and maintenance overlap costs        removed
Thank you!
    Please submit
 questions via chat box

41

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Why Server Virtualization Demands an End-user’s Perspective

  • 1. "Why Server Virtualization Demands an End-User's Perspective” Andre Kindness, Senior Analyst, Forrester Research Kieran Taylor, Director of Product Marketing, Compuware APM
  • 2. Today’s Speakers Andre Kindness Senior Analyst, Forrester Research http://www.forrester.com/rb/an alyst/andre_kindness Kieran Taylor Director of Product Marketing, Compuware APM kieran.taylor@compuware.com 2
  • 3. 3 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 4. Why server virtualization demands an end- user’s perspective An architecture that focuses on monitoring, controlling, and optimizing the quality of user experience. Andre Kindness, Senior Analyst February 29, 2012 4 © 2009 Forrester Research, Inc. Reproduction Prohibited 2011
  • 5. Networks are about users — not (just) apps and infrastructure 5 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 6. Agenda Why the network is suddenly top-of-mind for CIOs How the network is evolving Starts with the user 6 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 7. Businesses are returning to a growth agenda, focused on customers Base: 2475 IT executives and technology decision-makers at enterprise companies worldwide. (multiple responses accepted) Source: Forrester’s Forrsights Global IT Budgets, Priorities, And Emerging Technology Tracking Survey, Q2 2011 7 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 8. Power of One ―Roche is committed to the systematic pursuit of personalised healthcare. This concept is becoming a reality for more and more of our development projects.‖ — 2010 Roche Annual Report 8 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 9. Getting closer to the customer 40% IT 10% to 33% HQ New Locations Reduced Existing Locations Historical 78% Location And Size 9 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 10. Blurring user, application, and device boundaries Core services Work services Component services Applications Data center Applications Data Center 10 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 11. Network investment has entered the CIO council’s top 5 priorities — for the first time ever. But why? Priority 2011 Rank 2010 Rank Reduce IT/business costs 1 1 Improve customer experience 2 5 Improve employee productivity 2 6 Improve business alignment 3 2 Increase network/communication 4 N/A investment Improve business continuity 5 3 Implement cloud computing 6 4 Increase use of virtualization 7 8 Source: Forrester’s annual CIO Council priorities survey, Q1 2011 11 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 12. Agenda Why the network is suddenly top-of-mind for CIOs How the network is evolving Starts with the user 12 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 13. Because of consolidation efforts, the pendulum swung back from users to infrastructure 13 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 14. The next stage of networking will give rise to APIs to meet users' needs 14 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 15. Service orchestration will require linking together uXn, automation, and infrastructure Network Admin End user feedback Legend Red color indicates manual/human input/feedback Blue color indicates digital/analog/mechanical components 15 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 16. Taxonomy of service orchestration 16 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 17. Service orchestration: Virtual Network Infrastructure (VNI) that automates and provisions end-to-end user services for the best user experience Today’s networking: Tomorrow’s networking: delivery orchestration Improving network availability Focusing on customers, not apps Extending network reach, mobility Streamlining business process Decreasing network opex and capex Automating on-demand services Increasing service levels Improving customer experience 17 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 18. 18 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 19. Agenda Why the network is suddenly top-of-mind for CIOs How the network is evolving Starts with the user 19 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 20. User eXperience networking (uXn) A network architecture that focuses on monitoring, controlling, and optimizing the quality of user experience. 20 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 21. Virtual Network Is The Foundation For Service Orchestration To Meet uXn Goals 21 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 22. Evolution to the user experience is already happening Virtual security Virtual service operations center operations center Command center Service center Monitoring tools Source: April 20, 2010, ―SOC 2.0: Virtualizing Security Operations‖ Forrester report and April 30, 2009, ―Knocking The NOC: Enter The New Operations Center‖ Forrester report 22 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 23. Do you want to be here? Or here? 23 © 2011 Forrester Research, Inc. Reproduction Prohibited
  • 24. Thank you Andre Kindness +1 617.581-3804 akindness@forrester.com twitter.com/andrekindness www.forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited
  • 25. Who Uses Compuware APM? Financial High Tech Retail Travel Other Media Entertainment Services 12 2,000+ 2,000+ of the top 20 Enterprise SMB visited US sites customers customers
  • 26. Compuware APM Speeds Resolution 1. What is 2. Where is the the root business cause? impact? Cloud Customers Private Public Browsers Local Data Center ISP 3rd Party/ Is it my Is it an Is it a Is it a Virtual/Physical Environment DB App Web Load Cloud Services ISP or the 3rd party browser Major data Mainframe Servers Servers Servers Balancers ISP center or Internet? provider? or device? Storage Network WAN? Content Delivery Networks Mobile Web Mobile WAN Carrier Services Components Optimization Devices Employees Employees
  • 27. What Projects Can Compuware APM Help With? Project Concerns addressed by Gomez Cloud Will our apps perform reliably? Computing Are our providers delivering as promised? Virtualization Will our apps perform as well or better after virtualization? Web Site Will it work properly on all browsers and scale under real-world load? Launch/Upgrade Is our performance helping or hurting our SEO? Mobile Will our mobile offering work optimally on a variety of devices? Initiative MigrationExperience Suffer End-user to the new... Will How do I ensure the performance of business-critical apps like SAP, Business-Critical Applications cloud, virtualized server, mobile initiative, Post-migration??? Oracle, Exchange, etc? application, data center, CDN, third-party Infrastructure Will our apps perform as well or better after the changes? Changes Data Center Will our apps perform as well or better after consolidation? Consolidation CDN Selection/ Do we have the right vendor? Is the service optimized? Optimization Are we getting what we’re paying for? SLA Are our 3rd-party providers delivering? Management
  • 28. Why manage end-user experience? • 73% of all performance issues are end user-reported – Yet less than 5% actually complain * * Forrester Research and Gartner Inc. respectively
  • 29. Why manage end-user experience? • 73% of performance issues are user-reported – Yet less than 5% actually complain • End-user Experience impacts business success – Slow apps reduce revenue by 9% and productivity by 64% * Cost Revenue REDUCED… IMPROVED… * Aberdeen, “APM: Getting on the C-Level’s agenda
  • 30. Why manage end-user experience? • 73% of performance issues are user-reported – Yet less than 5% bother to complain • End-user Experience impacts business success – Slow apps reduce revenue by 9% and productivity by 64% * • Most monitoring is at component levels – Not immediately actionable
  • 31. Wh Why manage end-user experience? • 73% of performance issues are user-reported – Yet less than 5% bother to complain • User Experience impacts business success – Internal/external apps impact bottom line • Most monitoring is a ‘check engine light’ – Slow apps reduce revenue by 9% and productivity by 64% * • Use EUE to accelerate fault domain isolation – 80+ percent of problem resolution is misspent finding the fault, not fixing it
  • 32. Why is Problem Isolation Difficult? Component Level Monitoring Tools Load Balancer Response Authentication Monitoring Time Imprivata, Zimbra, ActiveIdentity, EMI Authentication Security, Juniper J-Web, Juniper Response Server Monitoring Virtualized Web Servers Time Perfmon, Netcool, Sitescope, Solar Winds, Nimsoft, Nagios, MOM Response Network Monitoring Firewall Time Netscout, Niksun, NetCool, Opnet, Fluke, Cisco Works, EMC Smarts Virtualized Application Servers Response Virtual Env. Monitoring Time VMWare, Quest vFoglight, Opnet vMon, ZenOS, NetIQ App Manager Application Monitoring Load Balancer Response Time Wily Introscope, Mercury Topaz , OV Transaction Analyzer, ITCAMs, dynaTrace, Optier, IBM ITCAMs Virtualized Application Servers Web Services, RSA Log File SAN Response Message Queue Monitoring Time Candle, BMC Middleware Mgmt, Hyperic, Omegamon Message Queue Response Database Monitoring Time Quest Software, IBM Tivoli, Quest Fog Light , Precise, Oracle Database Instance App SAN RSA SAN 1000 GB 250 GB
  • 33. Monitor all users, transactions, all of the time: via the network WAN Internet Load Balancer Authentication Virtualized Web Servers Agentless Monitoring Firewall Device (AMD) Virtualized App Server Load Balancer Virtualized App Servers Web Services Centralized Analysis Server Message Queue Database Instance
  • 34. Drivers for Migration to Virtualization • Lower capital costs • Lower operating expenses • Exploit underused capacity • Boost availability • Easier management • Align services with the needs of the business
  • 35. Barriers for Migration to Virtualized Servers • Will my application get enough resources? • Do I need to retune my environment? • How will we diagnose problems? • Why can’t we leave well enough alone? • Performance problems are often blamed on the virtual infrastructure – – The VI Admin is the new ―Network Guy‖
  • 36. Caveats of Monitoring Virtualized Servers • Inability to balance capacity and workloads • Inability to identify the source of performance problems • Limited visibility into the physical : virtual relationship • Limited visibility into transactions, especially within VMs
  • 37. Stages in Migration to Virtualization Projects Benchmark Plan Execute Validate Production 1. Old Hardware in use, New 2. Old Hardware and New 3. New Hardware in use, Hardware leases / Hardware both in use with lease Old Hardware being maintenance begins and maintenance overlap costs removed • Benchmark EUE with APM before the change, fix any problems before the event • Plan the Event with the good benchmark information from APM • Execute the Event more swiftly with good plan, less risk with APM • Validate the new environment with new APM benchmark • Production turnover of new servers, continuous performance monitoring with APM 37
  • 38. Time = Cost … Saved Time = Capex & Opex Savings New Servers Planned Actual End Server Stage Added to Floor End of Life of Life Time Existing Servers Overlap Extension APM reduces the cost of Overlaps and Extensions by >35%  Servers can be put into production sooner with certainty New Servers  Typical savings far exceed the cost of the APM solution  Payback period within the project time frame 2x Power 2x Lease/Maintenance 2x Software
  • 39. The ROI of APM in Technology Refresh Projects 39
  • 40. Summary: Virtualization Demands Understanding End-user Experience • Baseline user experience before, during and after physical to virtual migration • Instrument full visibility into user experience with VMs • Establish SLAs for business owners prior and post migration • Practice rapid fault isolation to complete virtualization projects on time and on budget Benchmark Plan Execute Validate Production 1. Old Hardware in use, New 2. Old Hardware and New 3. New Hardware in use, Hardware leases / Hardware both in use with lease Old Hardware being maintenance begins and maintenance overlap costs removed
  • 41. Thank you! Please submit questions via chat box 41

Notas do Editor

  1. Current state and challenges
  2. Key themes:Gomez helps you prioritize problems based on business impact and rapidly identify the root cause to resolve the issueTalk trackBecause you have this unified view across the entire ADC, when a problem occurs Gomez lets you do two things very quickly:Determine the business impact of the problem so you can prioritize. <click to animate> Gomez dashboards let you rapidly determine how many users are affected, what transactions are affected, etc. so you can determine how urgent and critical the issue is. Once you’ve determined how urgent the problem is, your next question is: what is the root cause of the problem?<click to animate>Gomez also helps you answer this question<click to animate>2. Isolate the root cause. Gomez dashboards allow you to quickly determine if the problem is in one of four major categories, and then drill down into each category to determine the specific root of the problem.Is it in your data center or WAN? Where in your data center? A server? A network segment? A method call? Is it with an ISP or the Internet? Is it a problem that everyone else on the internet is experiencing, or just you?Is it with a third party provider? Is it a cloud provider? A CDN? A third party data feed? Etc.Is it in a browser or device? Is your application incompatible with a browser or particular mobile device? Are your pages too big? Too many objects? Etc.This information lets you quickly prioritize problems and speed resolution.
  3. Last updated or created: April ‘11Key themes:Compuware can be very helpful with key projects (as well as ongoing testing and monitoring)Talk trackCompuware can be very helpful with a number of projects that also span the ebiz/marketing teams, IT operations, and App Dev/QA. Do you have plans for any of these projects? Do you have any of these concerns? Most companies do… and Compuware can help.Note to the speaker:Don’t go over every item on this slide – the intent is to show a list of possible projects to see if any of them are on your audience’s current radar screen, and to let them know that Compuware can be helpful in all of them. Many people would not think of Compuware for these projects, but we can be valuable in them.
  4. GOMEZ On Premises solutions for Real User Monitoring work with your existing investments in monitoring and provide the context of the end user experience.Using Agentless Monitoring , Gomez can observe and record Sub-Transaction Response Times for items like:Queries, MQ Operations, SOAP Calls, XML Messages, Web Pages, SAP GUI Interactions,Exchange Operations, Oracle Forms, etc. Gomez tools give operations teams the ability to quickly identify infrastructure issues before they become bigger problems.