Enterprises regularly refresh server platforms to harness improvements in compute capacity, power consumption and maintenance costs. In 2012, servers are more likely to be virtualized than physical, presenting new challenges in a migration project. Monitoring at a component-level won't improve performance but subjective monitoring of the end-user experience (EUE) does.
Today's Application Performance Management (APM) tools employ EUE monitoring so pre-migration baselines and post-migration SLAs are based on what matters: the subjective quality of user experience. The added benefit? APM identifies and resolves problems more quickly than component monitoring tools. This shields server migration projects from costly extensions and infrastructure overlaps by accelerating problem identification and resolution.
Join Compuware and featured guest Forrester Research, Inc. in this webcast to understand:
- Forrester's definition of the user experience network or UxN
- Why dynamic virtualized environments demand end user monitoring
- Four new principles for I&O Managers to enhance UxN
- How APM ensures successful migration projects
Register today and receive a complimentary copy of the December 2011 Forrester Research report: "Virtual Network Infrastructure", authored by Andre Kindness
Speakers:
Andre Kindness, Senior Analyst, Forrester Research Inc.
Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on the networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security.
Building AI-Driven Apps Using Semantic Kernel.pptx
Why Server Virtualization Demands an End-user’s Perspective
1. "Why Server Virtualization Demands an
End-User's Perspective”
Andre Kindness, Senior Analyst, Forrester Research
Kieran Taylor, Director of Product Marketing, Compuware APM
2. Today’s Speakers
Andre Kindness
Senior Analyst, Forrester
Research
http://www.forrester.com/rb/an
alyst/andre_kindness
Kieran Taylor
Director of Product Marketing,
Compuware APM
kieran.taylor@compuware.com
2
25. Who Uses Compuware APM?
Financial High Tech Retail Travel Other
Media Entertainment Services
12 2,000+ 2,000+
of the top 20 Enterprise SMB
visited US sites customers customers
26. Compuware APM Speeds Resolution
1. What is 2. Where is
the the root
business cause?
impact?
Cloud Customers
Private Public Browsers
Local
Data Center ISP
3rd Party/
Is it my Is it an Is it a Is it a
Virtual/Physical Environment
DB App Web Load
Cloud Services
ISP or the 3rd party browser
Major
data
Mainframe Servers Servers Servers Balancers
ISP
center or Internet? provider? or device?
Storage
Network
WAN? Content
Delivery
Networks
Mobile
Web Mobile WAN Carrier
Services Components Optimization Devices
Employees
Employees
27. What Projects Can Compuware APM Help With?
Project Concerns addressed by Gomez
Cloud Will our apps perform reliably?
Computing Are our providers delivering as promised?
Virtualization Will our apps perform as well or better after virtualization?
Web Site Will it work properly on all browsers and scale under real-world load?
Launch/Upgrade Is our performance helping or hurting our SEO?
Mobile
Will our mobile offering work optimally on a variety of devices?
Initiative
MigrationExperience Suffer
End-user to the new...
Will How do I ensure the performance of business-critical apps like SAP,
Business-Critical
Applications cloud, virtualized server, mobile initiative,
Post-migration???
Oracle, Exchange, etc?
application, data center, CDN, third-party
Infrastructure
Will our apps perform as well or better after the changes?
Changes
Data Center
Will our apps perform as well or better after consolidation?
Consolidation
CDN Selection/ Do we have the right vendor? Is the service optimized?
Optimization Are we getting what we’re paying for?
SLA
Are our 3rd-party providers delivering?
Management
28. Why manage end-user experience?
• 73% of all performance issues are end user-reported
– Yet less than 5% actually complain *
* Forrester Research and Gartner Inc. respectively
29. Why manage end-user experience?
• 73% of performance issues are user-reported
– Yet less than 5% actually complain
• End-user Experience impacts business success
– Slow apps reduce revenue by 9% and productivity by 64% *
Cost Revenue
REDUCED… IMPROVED…
* Aberdeen, “APM: Getting on the C-Level’s agenda
30. Why manage end-user experience?
• 73% of performance issues are user-reported
– Yet less than 5% bother to complain
• End-user Experience impacts business success
– Slow apps reduce revenue by 9% and productivity by 64% *
• Most monitoring is at component levels
– Not immediately actionable
31. Wh
Why manage end-user experience?
• 73% of performance issues are user-reported
– Yet less than 5% bother to complain
• User Experience impacts business success
– Internal/external apps impact bottom line
• Most monitoring is a ‘check engine light’
– Slow apps reduce revenue by 9% and productivity by 64% *
• Use EUE to accelerate fault domain isolation
– 80+ percent of problem resolution is misspent
finding the fault, not fixing it
32. Why is Problem Isolation Difficult?
Component Level
Monitoring Tools
Load Balancer
Response
Authentication Monitoring
Time
Imprivata, Zimbra, ActiveIdentity, EMI Authentication
Security, Juniper J-Web, Juniper
Response
Server Monitoring
Virtualized Web Servers
Time
Perfmon, Netcool, Sitescope,
Solar Winds, Nimsoft, Nagios, MOM
Response
Network Monitoring
Firewall
Time
Netscout, Niksun, NetCool, Opnet,
Fluke, Cisco Works, EMC Smarts
Virtualized Application Servers
Response
Virtual Env. Monitoring
Time
VMWare, Quest vFoglight, Opnet vMon,
ZenOS, NetIQ App Manager
Application Monitoring
Load Balancer
Response
Time
Wily Introscope, Mercury Topaz ,
OV Transaction Analyzer, ITCAMs,
dynaTrace, Optier, IBM ITCAMs Virtualized Application Servers
Web Services, RSA Log File SAN
Response
Message Queue Monitoring
Time
Candle, BMC Middleware Mgmt,
Hyperic, Omegamon
Message Queue
Response
Database Monitoring
Time
Quest Software, IBM Tivoli,
Quest Fog Light , Precise, Oracle
Database Instance
App SAN RSA SAN
1000 GB 250 GB
33. Monitor all users, transactions, all of the time:
via the network
WAN Internet
Load Balancer
Authentication
Virtualized Web Servers
Agentless Monitoring Firewall
Device (AMD)
Virtualized App Server
Load Balancer
Virtualized App Servers
Web Services
Centralized Analysis
Server Message Queue
Database Instance
34. Drivers for Migration to Virtualization
• Lower capital costs
• Lower operating expenses
• Exploit underused capacity
• Boost availability
• Easier management
• Align services with the
needs of the business
35. Barriers for Migration to Virtualized Servers
• Will my application get enough resources?
• Do I need to retune my environment?
• How will we diagnose problems?
• Why can’t we leave well enough alone?
• Performance problems are often blamed on
the virtual infrastructure –
– The VI Admin is the new ―Network Guy‖
36. Caveats of Monitoring Virtualized Servers
• Inability to balance capacity and workloads
• Inability to identify the source of performance problems
• Limited visibility into the physical : virtual relationship
• Limited visibility into transactions, especially within VMs
37. Stages in Migration to Virtualization Projects
Benchmark Plan Execute Validate Production
1. Old Hardware in use, New 2. Old Hardware and New 3. New Hardware in use,
Hardware leases / Hardware both in use with lease Old Hardware being
maintenance begins and maintenance overlap costs removed
• Benchmark EUE with APM before the change, fix any problems before the event
• Plan the Event with the good benchmark information from APM
• Execute the Event more swiftly with good plan, less risk with APM
• Validate the new environment with new APM benchmark
• Production turnover of new servers, continuous performance monitoring with APM
37
38. Time = Cost … Saved Time = Capex & Opex Savings
New Servers Planned Actual End
Server Stage Added to Floor End of Life of Life
Time
Existing Servers Overlap Extension
APM reduces the cost of Overlaps and Extensions by >35%
Servers can be put into production sooner with certainty New Servers
Typical savings far exceed the cost of the APM solution
Payback period within the project time frame
2x Power
2x Lease/Maintenance
2x Software
39. The ROI of APM in Technology Refresh Projects
39
40. Summary: Virtualization Demands Understanding
End-user Experience
• Baseline user experience before, during and after physical
to virtual migration
• Instrument full visibility into user experience with VMs
• Establish SLAs for business owners prior and post migration
• Practice rapid fault isolation to complete virtualization
projects on time and on budget
Benchmark Plan Execute Validate Production
1. Old Hardware in use, New 2. Old Hardware and New 3. New Hardware in use,
Hardware leases / Hardware both in use with lease Old Hardware being
maintenance begins and maintenance overlap costs removed
41. Thank you!
Please submit
questions via chat box
41
Notas do Editor
Current state and challenges
Key themes:Gomez helps you prioritize problems based on business impact and rapidly identify the root cause to resolve the issueTalk trackBecause you have this unified view across the entire ADC, when a problem occurs Gomez lets you do two things very quickly:Determine the business impact of the problem so you can prioritize. <click to animate> Gomez dashboards let you rapidly determine how many users are affected, what transactions are affected, etc. so you can determine how urgent and critical the issue is. Once you’ve determined how urgent the problem is, your next question is: what is the root cause of the problem?<click to animate>Gomez also helps you answer this question<click to animate>2. Isolate the root cause. Gomez dashboards allow you to quickly determine if the problem is in one of four major categories, and then drill down into each category to determine the specific root of the problem.Is it in your data center or WAN? Where in your data center? A server? A network segment? A method call? Is it with an ISP or the Internet? Is it a problem that everyone else on the internet is experiencing, or just you?Is it with a third party provider? Is it a cloud provider? A CDN? A third party data feed? Etc.Is it in a browser or device? Is your application incompatible with a browser or particular mobile device? Are your pages too big? Too many objects? Etc.This information lets you quickly prioritize problems and speed resolution.
Last updated or created: April ‘11Key themes:Compuware can be very helpful with key projects (as well as ongoing testing and monitoring)Talk trackCompuware can be very helpful with a number of projects that also span the ebiz/marketing teams, IT operations, and App Dev/QA. Do you have plans for any of these projects? Do you have any of these concerns? Most companies do… and Compuware can help.Note to the speaker:Don’t go over every item on this slide – the intent is to show a list of possible projects to see if any of them are on your audience’s current radar screen, and to let them know that Compuware can be helpful in all of them. Many people would not think of Compuware for these projects, but we can be valuable in them.
GOMEZ On Premises solutions for Real User Monitoring work with your existing investments in monitoring and provide the context of the end user experience.Using Agentless Monitoring , Gomez can observe and record Sub-Transaction Response Times for items like:Queries, MQ Operations, SOAP Calls, XML Messages, Web Pages, SAP GUI Interactions,Exchange Operations, Oracle Forms, etc. Gomez tools give operations teams the ability to quickly identify infrastructure issues before they become bigger problems.