JIRA Mobile Connect: Managing feedback from mobile users

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JIRA Mobile Connect
Managing feedback from Mobile users

Nick Pellow (@niick)
Developer, Atlassian

2

CSS3
IS
ALSO
AWESOME
3

Your App Will Crash.

What will you do when
it does?

5

What are you doing now?

• Nothing
• Email
• iTunes
• Other?

6

Tighten your Feedback Loop

7

Leverage the power of JIRA
• You’ve got JIRA? make the most of it
• Email, RSS, Activity Stream
• Reduce context switching
• Reporting via JQL

8

Data Input

9

Text

10

Camera

11

Touch

12

Voice

13

GPS

14

Meta Data

Custom Data
15

Demo...

22

We want your Feedback!
• atlassian.com/jmc
• jmc@atlassian.com
• Open Source
• currently αlphα
• Android coming soon

23

“ Feedback is the breakfast of champions.

”
Ken Blanchard, how2lead App

24

JIRA Mobile Connect: Managing feedback from mobile users

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In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas. In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app. Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way. Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!

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Designing for the enterprise comes with a unique set of challenges; ensuring readability and accessibility at scale, meeting the needs of multi-layered organizations, and building a trust when your software - used by dozens of thousands of employees - is considered mission-critical. At Atlassian, we've spent countless hours digging deep into our enterprise customer's needs and we've gathered a vast repository of insights. In this talk, Pawel Wodkowski, a senior designer on Jira Server, will share all that we've learned from our research (while not being shy about busting some of those wild admin myths!). You'll get a crash course in what it means to design for scale the Atlassian way.

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The presentation explores the development and application of artificial intelligence (AI) from its inception to its current status in the modern world. The term "artificial intelligence" was first coined by John McCarthy in 1956 to describe efforts to develop computer programs capable of performing tasks that typically require human intelligence. This concept was first introduced at a conference held at Dartmouth College, where programs demonstrated capabilities such as playing chess, proving theorems, and interpreting texts. In the early stages, Alan Turing contributed to the field by defining intelligence as the ability of a being to respond to certain questions intelligently, proposing what is now known as the Turing Test to evaluate the presence of intelligent behavior in machines. As the decades progressed, AI evolved significantly. The 1980s focused on machine learning, teaching computers to learn from data, leading to the development of models that could improve their performance based on their experiences. The 1990s and 2000s saw further advances in algorithms and computational power, which allowed for more sophisticated data analysis techniques, including data mining. By the 2010s, the proliferation of big data and the refinement of deep learning techniques enabled AI to become mainstream. Notable milestones included the success of Google's AlphaGo and advancements in autonomous vehicles by companies like Tesla and Waymo. A major theme of the presentation is the application of generative AI, which has been used for tasks such as natural language text generation, translation, and question answering. Generative AI uses large datasets to train models that can then produce new, coherent pieces of text or other media. The presentation also discusses the ethical implications and the need for regulation in AI, highlighting issues such as privacy, bias, and the potential for misuse. These concerns have prompted calls for comprehensive regulations to ensure the safe and equitable use of AI technologies. Artificial intelligence has also played a significant role in healthcare, particularly highlighted during the COVID-19 pandemic, where it was used in drug discovery, vaccine development, and analyzing the spread of the virus. The capabilities of AI in healthcare are vast, ranging from medical diagnostics to personalized medicine, demonstrating the technology's potential to revolutionize fields beyond just technical or consumer applications. In conclusion, AI continues to be a rapidly evolving field with significant implications for various aspects of society. The development from theoretical concepts to real-world applications illustrates both the potential benefits and the challenges that come with integrating advanced technologies into everyday life. The ongoing discussion about AI ethics and regulation underscores the importance of managing these technologies responsibly to maximize their their benefits while minimizing potential harms.

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What is a good lead in your organisation? Which leads are priority? What happens to leads? When sales and marketing give different answers to these questions, or perhaps aren't sure of the answers at all, frustrations build and opportunities are left on the table. Join us for an illuminating session with Cian McLoughlin, HubSpot Principal Customer Success Manager, as we look at that crucial piece of the customer journey in which leads are transferred from marketing to sales.

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JIRA Mobile Connect: Managing feedback from mobile users

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3. JIRA Mobile Connect Managing feedback from Mobile users Nick Pellow (@niick) Developer, Atlassian 2

4. CSS3 IS ALSO AWESOME 3

7. Your App Will Crash. What will you do when it does? 5

8. What are you doing now? • Nothing • Email • iTunes • Other? 6

9. Tighten your Feedback Loop 7

10. Leverage the power of JIRA • You’ve got JIRA? make the most of it • Email, RSS, Activity Stream • Reduce context switching • Reporting via JQL 8

11. Data Input 9

12. Text 10

13. Camera 11

14. Touch 12

15. Voice 13

16. GPS 14

17. Meta Data Custom Data 15

24. Demo... 22

25. We want your Feedback! • atlassian.com/jmc • jmc@atlassian.com • Open Source • currently αlphα • Android coming soon 23

26. “ Feedback is the breakfast of champions. ” Ken Blanchard, how2lead App 24

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You know - Its 2011, and building beautiful Web Apps can still be really really hard at times.\nI don&#x2019;t know about you guys, but creating web-apps sometimes really, really sucks.\nSo last year, I thought I&#x2019;d take a look at how the other-side get by, and taught myself to Code Objective-C for the iPhone.\n
I was sold on this sexy looking piece of hardware, that I could carry around in my pocket.\nI love the fact you can write an app for this lovely closed system, and it &#x201C;just works&#x201D;.\nOr so I thought...\n
I was sold on this sexy looking piece of hardware, that I could carry around in my pocket.\nI love the fact you can write an app for this lovely closed system, and it &#x201C;just works&#x201D;.\nOr so I thought...\n
Finalist in FedEx\nAndroid Spike\n
* comments from iTunes are very tedious to retrieve for other regions\n(comments not as bad as YouTube, but...)\n
before their 1 star review hits iTunes\n see iTunes 1 star reviews\n Crash Reports in iTunes are anonymous and not submitted in real time\n No user likes an App that crashes \n Retrieving Crash Reports via iTunes is tedious\n Observe your App in the REAL WORLD\n Sexy Feedback view out-of-the box\n Talk to your angry users\n Spot trends in your crashes/bugs\n
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Just by setting a boolean flag, you can also have the user&#x2019;s location submitted with their feedback...\n
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