1.
Know Thy Product
Tips from a tester
MARIA HEIJ | SUPPORT & TEST MANAGER | REFINEDWIKI | @MARIAHEIJ

2.
The USB office
THINKING CRITICALLY

3.
The user’s perspective
I look at programs and applications
from a user’s perspective.

4.
The Holiday Candy
Separated?
Is the candy separated from each
other?
Taste?
Do they taste like chocolate and
mint?
Chocolate?
Is the candy covered in chocolate?
Peppermint on top?
Is there peppermint candy on top?

5.
Put it into context
Everything needs to be
viewed in context of
something.
Find the intention
There is a reason behind
every requirement and
feature.
Why?

6.
Agenda
Your path through the product
Users & data
Report it
Summing up

7.
Agenda
Your path through the product
Report it
Users & data
Summing up

8.
Agenda
Your path through the product
Users & data
Report it
Summing up

9.
Agenda
Your path through the product
Users & data
Report it
Summing up

10.
Your path through the product
Users & data
Report it
Summing up

11.
Do exploratory testing
YOUR PATH THROUGH THE PRODUCT

12.
Create a
charter

13.
First impressions,
the test drive

14.
The happy path
Do exactly what you’re supposed to do.
Think when and why.

15.
The other paths
Do it all! In a strange order! With
strange tools!
The happy path
Do exactly what you’re supposed to do.
Think when and why.

16.
Writing documents
and manuals

17.
Why should
this feature
be used?
How is this
feature
used?
THE HOW THE WHY

18.
PHRASE IT
Figure it out,
write it down

19.
Explore the product,
but plan your mission
YOUR PATH IN THE PRODUCT

20.
Screenshots
Screen capture tool.
Environment
Records your
environment.
Log Test
Sessions
Logs time, issues and notes.
Capture for JIRA

21.
Your path through the product
Report it
Users & data
Summing up

22.
Step away from
the admin login
USERS

23.
Know your audience

24.
The Boss
The admin.
Can access anything.
Will do anything.
The Manager
Assigns stuff.
Creates content.
Contributes.
The Users
Consume content.
Have own agenda.
Comment and like.
The Watchers
View content.
Limited use.
Like but don’t
comment.
Use personas

25.
Step inside the shoes of
your customers

26.
Screen Sizes
Change resolution,
find different screen.
Browsers
Try them all. At least
the ones you
support.
VPCs
There are free
options, use them!
Mobile Devices
Use an emulator and
actual devices.
Tools

27.
Do you need to
understand the
data?
Sometimes yes,
sometimes no

28.
Use real data,
and reuse it
DATA

29.
Do support
On a silver platter.
Find a demo
setup
Sales team?
Marketing? Demo?
Sit in on
meeting
Customer meeting,
consulting meeting,
sales meeting.
Watch
someone else
do it
Find new ways.
Don’t know where to start?

30.
Your path through the product
Users & data
Report it
Summing up

31.
Who reads it?
Is it clear and concise?
How long does it live?
The bug
report

32.
Who reads it?
The bug
report
How long does it live?
Is it clear and concise?

33.
Who reads it?
How long does it live?
The bug
report
Is it clear and concise?

34.
Writing the bug report
REPORTING IT

35.
What to do
Steps to reproduce
Expected result
Actual result
Metrics
Project
Prio
Environment
Example of bug report setup

36.
Configure
JIRA
JIRA THE JIRAS

37.
Your path through the product
Users & data
Report it
Summing up

38.
We’re in this together

39.
Customer’s point-of-view
Does it solve my situation? Is it
consistent? Reasonable input of data?
Developer’s point-of-view
Reuse code? Optimize implementation?
APIs?

40.
The more you know,
the better
PUT IT INTO CONTEXT

41.
Don’t just carry a rock,
help build the pyramid

42.
Thank you!
MARIA HEIJ | SUPPORT & TEST MANAGER | REFINEDWIKI | @MARIAHEIJ