1. Gnanaguru Rajalingam
Email Id : email@example.com
Mobile No: +91 9841969636
To seek a challenging career to utilize my skills, abilities in the software industry that allows Professional
growth while being resourceful, innovative and flexible to handle development, PSS, implementation projects and
interacts with the clients and vendors.
• B.E (Computer Science) in Maharaja Engineering College, Bharathiar University, Coimbatore
• 11+ years of IT experience in Java / J2EE Technology.
• Service Support areas of Incident, Problem, Change, Release, Configuration and Capacity Management,
managing Projects, delivery, performance.
• Domain Knowledge in Banking and Finance
• Web Technologies: Java, JDBC, Servlets, JSP, XML, JDK, HTML
• Relational Database: Oracle
• Operating Systems: Linux, Windows
• Mail Server: James Mail Server
• Web Server: Tomcat6.0
• Messaging Layer: MQ (Message Queue)
• Tools & Servers: IBM Web sphere Data Power, APP Watch, Remedy
• Application Servers: Web logic, Tomcat
• Frameworks: MVC, Struts, Hibernate
Organisation Service Period Designation Reports To Certificates
May– 2007 Till
Vice President YES
Software Engineer / Design
Delivery Manager YES
August 2003 to
Software Engineer Project Lead YES
Work Experience 1
Working as a Production Support Senior Manager in Scope International Pvt. Ltd (A wholly owned
subsidiary of Standard Chartered Bank UK), Chennai.
Primarily responsible for the stability of production system.
Ensure L1, L2 and L3 of support in place for problem diagnosis and resolution as per agreed SLA.
Identify systemic issues, find their root cause and drive a permanent resolution for such incidents.
Responsible for identifying and implementing the service improvement programs to improve overall stability
of the application.
2. Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid
Establish Production Readiness Criteria that ensures development teams build fit-for-purpose applications
before they go into production.
Responsible for defects tracking and timely closure of defects and fixes for bugs.
Analysis and deliver periodic changes to production system to improve efficiency.
Liaising with the Business users and the Development team for the business requirement and the
development of the system.
Presentation of system behavior to the end users and testers.
Contributing to organizational learning and training needs.
Leads the future development, enhancements and maintenance of IT systems and operating procedures
and directs system and operations support relative to the maintenance and enhancements.
Creating SOW (Statement of Work) for the project and ensuring all the feedbacks / approvals has been
Vendor Management – Handling the vendor for service delivery. 3 different external vendors are involved for
SMSOUT / FAXOUT / EMAILOUT services. Ensured agreements, SLA are in place.
Stake holder Management – Proper communication has been done for all application activities, scheduled
downtimes, etc and keep on updating the progress.
Handling the Compliance for New projects by ensuring all the project documents are uploaded as per
Ensuring the New Developments / Enhancements has been developed / delivered on time.
Capacity Planning - Preparing the actuals & forecast for applications
Awarded by SCB - GF H12008 as a Star Support
Awarded as a best team in the department by getting ‘Certification of Excellence’
Awarded for successfully leading and delivering the project with zero tolerance in 2010.
Awarded for managing the stability of application (CBIS) without any high severity-2014.
Designated as a production senior support manager in Integration Services, department mission is to have re-usable
component where multiple consumers can integrate with minimum investment.
MDIS: Managed Distribution Services (MDIS) is the strategic output distribution application within the Bank. The
objective is to create a Managed services platform for Email, Fax & SMS external gateway for consumers
Octopus: Octopus is designed to be a gateway for other applications within the Bank, which needs Out Bound Fax;
Inbound Fax & Out bound SMS services. Octopus is connected to the 2 external vendors who provide SMS,
FAXOUT and FAXIN services.
CBIS: (Common Business Integration Services) system integrates different consumer interfacing
systems with corresponding backend systems or Transaction processing(TP) systems to cater the
need for continuous business requirement. CBIS is configured on IBM Data Power Integration Appliance XI50 and
XI52. CBIS has pool of services Installed in Data Power which can be reused across different front end applications.
Work Experience 2:
Worked as a Software Engineer in Birlasoft Limited, Chennai. Involved in development and designing
Involved in various discussions with clients for project requirements.
Involved in trainings to know about the Options and Futures Business.
Developed Prototype before the deadline of the design work.
Taken care of LLD & HLD for the project.
Involved in the naming conventions for the framework design.
Leading design discussions based on requirements definition.
3. Ensure documentation of the code changes and test results using standard development framework so as to
maintain an audit trail of changes.
BTM-Phoenix: This system is a back end system that maintains the derivative deals traded by BTMU. The system
helps to monitor the deals and also carries out all actions associated with each lifecycle event of the deals. It helps in
passing all the accounting entries by way of hands offs to the GL system. It helps in reconciliation of deals and
maintenance of market rates on a daily basis.
SalesWorkBench (SWB) SalesWorkBench (SWB) is a global program for GE Healthcare consisting of highly
integrated teams, developing a web-based application for the sales representatives to operate offline and online and
manage opportunities, product configurations, prices, generate quotes, orders and get sales compensation for
medical products. This is a global application being developed in 12 languages for 4000 GE Healthcare sales
Work Experience 3:
Worked as a Software Engineer in ICE Confluence Solutions (P) Ltd., Chennai, involved in
Developed the user interface for the application
Supported the UI related queries
Troubleshooting and bug fixing
Online Prestige Store: This application was developed to facilitate the customers to communicate with them
online. Customers are given individual login ids. Through Customer Login, Customers can enter their requirements.
They can see the current stock status and rate of the required items. They can place the order through the site. If
the stock is not available for a particular item, it will be kept as pending and whenever the stock is available, customer
can order for it. Current stock status report, pending orders report, transaction reports etc. can be viewed online.
Items stock maintenance can be done. i.e. adding and removing items, updating item particulars, Rate etc.
Security Component Generic: This generic component is for providing authentication and authorization. This
security provides security for the user level, role level, menu level, screen level and item level. The system will
provide API through which, the authorization of the screen can be done. This API will provide methods to get
corresponding item privileges (Create, Retrieve, Update, Delete, Enable, and Disable).
Father’s Name Mr. S. Rajalingam
Date of birth Jan 11, 1981
Passport Number Passsport No: K7870022
Valid Till: 23/12/2022
Issued At: CHENNAI
Phone +91 9841969636