A quick guide to conflict handling styles for Business

1. Five Conflict Handling Styles
Choose appropriate style for situation

2.  Competition
 Avoidance
 Accommodation
 Compromising
 Collaborative

3. 
 The need for Straight Talking
 Many people are taught at an early age that if
they couldn’t say something nice then it was
better not to say anything. An old proverb
states that it is tact and not silence that is
golden. However, you must be careful that in
being truthful that you don’t obscure the
truth.

4.  Loss of control and Anger
 You Lose
 The Manager Loses
 The Employee Loses

5.  You suppress your feelings or unhappiness
 You lose
 The Manager Loses
 The Employee Loses

6.  You state your legitimate rights and are not
allowing other party to compromise you of
your rights
 You win
 The Manager Wins
 The Employee Wins

7.  What you want
 How determined you feel
 What your rights are
 Your sensitivity to others
 The value of Practice

8.  Cannot instead of Will Not
 Explain Why
 Offer an Alternative


9. 
 Irritators eg. Fair, generous,
reasonable
 Counter ProposalsWhen proposal on table
avoid urge to respond immediately
 Argument DilutionHaving six weak
arguments is not nearly as effective as having
 one strong one.

10.  Behaviour Labeling Giving advance
notice of what you are about to do
 Testing, Understanding and Summarising –
Clarifying Information given and received
 Seeking Information Get as much
information as possible.

11.  Exploration of Options
 Common Ground
 Long-Term Outlook
 Issue Planning
 Setting Limits

12.  How do I feel, How do you feel?