How IT Pros Can Get and Stay Relevant in the Cloud

How IT Pros Can Get
and Stay Relevant in
the Cloud
Hank Marquis
August 20, 2014

Hank Marquis (PhD, FBCS CITP)
 Global Knowledge
Practice Director for
Cloud Solutions
 32 years IT (really?!)
 OGC author, ITIL
reviewer
 Fortune 50 to startup
service management
experience
 15 years of ASP and
cloud experience
© 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 2

Agenda
 IT professionals today
 Cloud and the shift for IT organizations
 Cloud and the shift for IT professionals
 Get ready for the shift!

The Current Roles of IT Professionals
 Network engineer
 Application developer
 System administrator
 Service desk analyst
 Enterprise architect
 Service manager

NIST Cloud Computing Standard
Private
Cloud
Software as a
Service (SaaS)
On-Demand
Self-Service
Community
Cloud
Public
Cloud
Platform as a
Service (PaaS)
Broad
Network Access
Rapid
Elasticity
Hybrid
Cloud
Infrastructure
as a Service (IaaS)
Measured
Service
Resource Pooling (including virtualization)
Four
Deployment
Models
Three
Service
Models
Five
Essential
Features
(Technologies)

Shifting Control over IT Resources
Networks Servers
Operating
Systems
Storage
Deployed
Application
Settings
Software
as a Service
Platform
as a Service
Infrastructure
as a Service
Nothing as a
Service
control limited control no control

Today: IT Pros Organized by Silo
Storage
Compute
Network
Business
Analyst
AppDev
Project
Mgmt
App
OPS ITIL/ITSM
Compliance/Governance

Tomorrow: Automation Does More Work
Storage
Compute
Network
Business
Analyst Cloud
AppDev
Project
Mgmt
App
Operating
System
SDN API
SDN API
SDN API
Cloud
OPS ITIL/ITSM

The Day After Tomorrow:
Automated Applications
Storage
Compute
Network
Business
Analyst Cloud
DevOps
Project
Mgmt
Operating
System
SDN API
SDN API
SDN API
Cloud
App
Service Management

Cloud Has Changed the IT Business Model
 Most of the pieces of cloud computing have been
around for a while, some for decades
 The supporting technology has caught up
 Faster Internet backbone
 Larger storage devices
 “Anywhere” infrastructure has grown
 Converged technologies

A Shift to Supporting the Browser, Not the
Hardware
BYOD
Cloud Services

A Shift is Underway!
 IT is no longer simply a department
 Provides shared service functionality to the
entire organization
 Impacts effectiveness and efficiency of all
departments
 IT has to act as “internal consultant” on
technology
 Ensuring effective and efficient investments
 Consideration of full lifecycle management
 Understanding and leveraging technology
advancements

Shifts in IT Organizations
Old:
Traditional IT
New:
IT in Cloud Environments
What do this mean to
you?
Goal Operations
and uptime
Service delivery •Must demonstrate
ROI
Impact Support Business impacting •Must align with
business needs
Organizational
Structure
Specialization
and silos
Multi-disciplinary, converged
teams
•Need broad
understanding of
multiple
technologies
Control IT provisions
and manages
end-user
devices
Self-provisioning and BYOD •Less focus in IT on
device maintenance

Organizational IT Requirements
 Deliverers of IT
 High-end skill sets required
to deliver IT
 For example, IT pros who
work for cloud service
providers
 Consumers of IT
 IT pros must be business-savvy
and service managers
 For example, IT pros in the
SMB market will likely be
service managers

New IT Roles Will Emerge out of Need
Cloud Engineer
Cloud Developer
Cloud Administrator
Cloud Support Analyst
Cloud Security Pro
Cloud Service
Manager

New Role: Cloud Engineer
Description
• Perform the implementation, operational support, maintenance, and optimization
of network hardware, software, and communication links of the cloud
infrastructure
New Skills
• Heavy analytical skills coupled with deep technology knowledge
• Broad understanding of technology and systems
• Capacity management, planning, demand forecasting, and trending analysis
• Cloud and virtualization essentials, virtualized infrastructure
Current Skills
• Expertise in networking hardware, protocols, for example CCNA, etc.
• Understanding of new cloud terms

Shifting Role: Cloud Security Professional
Description
• Responsible for for all aspects of security for the organization’s cloud solutions,
and helps identify and mitigate possible risks
• Works closely with the organization to understand their needs and potential risks
New Skills
• Understanding of cloud terminology and security models
• Work with business to allow greater access to services without compromising the
security of the company
Current Skills
• Understanding of enterprise network security and services offered

Shifting Role: Cloud Developer
Description
• Design and develop application software
• App development for cloud (SaaS) and/or service development on cloud (PaaS)
New Skills
• Cloud development: AJAX, HTML, XML, REST API, cloud networking, operating
system APIs
• DevOps, cloud essentials, virtualization essentials, virtual machines, cloud
system management tools, orchestrations tools, heightened security, and
distributed architecture of platforms
Current Skills
• Perl, PHP, Python, Java, C programming languages
• Oracle, SQL, MySQL, etc.

Shifting Role: Cloud Support Analyst
Description
• Support remote workers, BYOD at a variety of locations
• Support service provisioning using multiple configurations and technologies
New Skills
• Additional skills required to support multiple technologies in multiple configurations
in multiple environments, including virtual
• Enhanced communications, troubleshooting, and relationship skills
Current Skills
• Foundational help desk skills

Evolution of IT Jobs: You’ve Got to Keep
Changing with the Market
Jack of all trades
Specialist
(messaging and
security)
Jack of all trades
+ supplemental
knowledge in
many new areas

The New IT Professional Must be
Business-Minded and Multi-Disciplinary
Process: Business Processes,
ITIL Foundations, Vendor
Management
People:
Leadership and
Communications
Skills
Technology: Technical
expertise + baseline
technical knowledge in
new areas

Good News: Current IT Skills are Valid
Leadership and Communication
Skills
• + Skill Sets
Business Process
• + Skill Sets
Technology
• + Broaden Technical Baseline Skill Set

Critical Skills Development:
Leadership and Communication
Leadership Active
Leadership
Strategic
Decision Making
Communication Communicating
for Clarity
Assertive
Communication
Presentation
Skills
Conflict
Resolution
Influence and
Change
Management
The Power of
Influence in the
Workplace
Leading
Transformation
Consultative
Skills

Business Processes
Methodologies
ITIL
Foundations
Cloud
Essentials
Project
Management
IT Project
Management
Risk
Management
Vendor
Management

IT Cross-Training
Networking Infrastructure,
Virtualization
Security
BYOD,
Firewall,
Policy, VPN
Software
Development
Mobile, HTML
5, Java

In Summary…
 IT roles are shifting with the cloud
 Consider building on your skills
 Get ready for the new wave!

Learn More
Recommended Global Knowledge
Courses
 Cloud Essentials
 Cloud and Virtualization Essentials
 Virtualized Data Center and Cloud
Infrastructure
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How IT Pros Can Get and Stay Relevant in the Cloud

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How IT Pros Can Get and Stay Relevant in the Cloud