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Glassdoor Summit: Josh Bersin

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Glassdoor Summit: Josh Bersin

  1. 1. Josh Bersin Principal, Founder! Bersin by Deloitte
  2. 2. Forces Disrupting Organizations Today Demographic upheavals: Millennials make up more than half the workforce, and Boomers are working into their 70s and 80s. Digital technology is everywhere: Technology is disrupting business models and radically changing the workplace and how work is done. Rate of change has accelerated: Business must become more agile to keep up with the rapid pace of change. New social contract between companies and workers: Younger workers demand rapid career growth, compelling and flexible workplace, and a sense of purpose at work.
  3. 3. 90% of organizations surveyed by MIT and Deloitte anticipate their industries will be greatly disrupted by digital trends.
  4. 4. Sources: Deloitte Human Capital Trends 2014 and 2015 The “average” US worker now spends 25% of their day reading or answering emails. Fewer than 16% of companies have a program to “simplify work” or help employees deal with stress. More than 80% of all companies rate their business “highly complex” or “complex” for employees. The average mobile phone user checks their device 150 times a day. 60% check it each hour. The “average” US worker works 47 hours and 49% work 50 hours or more per week, with 20% at 60+ hours per week. 40% of the US population believes it is impossible to succeed at work and have a balanced family life. The Overwhelmed Employee
  5. 5. 1 billion smartphones i-Phone launched 100 million Twitter users Since 2011 productivity gains have slowed to crawl Not improving: productivity decreased 0.4 percent from Q2 2015 to Q2 2016 http://www.bls.gov/opub/ted/2016/productivity- decreased-0-point-4-percent-from-q2-2015-to- q2-2016.htm Productivity is Suffering — is Technology Helping?" U.S. Productivity Last Ten Years
  6. 6. Organizational design Leadership Culture Engagement Learning Design thinking Skills of HR organization People analytics Digital HR Workforce management 92% 89% 86% 85% 77% 74% 71% 84% 79% 78% % very important 2016 56% 57% 54% 48% 44% 39% 36% 36% 32% 28% % very important 2015 … 50% 50% 39% … 39% 29% … … Signs of the Digital Organization:
 Importance of Human Capital Trends to Business
  7. 7. Average 3.2 What are these companies doing? MIT Study: Among companies in the early stages of digital development, more than 50% of employees say they are planning to leave their organizations in less than three years and over 20% in one year. At digitally maturing companies, only 25% of employees expect to leave in the next three years, and only 4% have plans to leave within a year Glassdoor Ratings of Employer Recommendations — 200,000+ Respondents
 Engagement is Critical to Success 
 in Digital Organization

  8. 8. Workplace Culture is Hot! -1.5 -1 -0.5 0 0.5 1 1.5 2 2.5 3 3.5 9/1/2008 11/1/2008 1/1/2009 3/1/2009 5/1/2009 7/1/2009 9/1/2009 11/1/2009 1/1/2010 3/1/2010 5/1/2010 7/1/2010 9/1/2010 11/1/2010 1/1/2011 3/1/2011 5/1/2011 7/1/2011 9/1/2011 11/1/2011 1/1/2012 3/1/2012 5/1/2012 7/1/2012 9/1/2012 11/1/2012 1/1/2013 3/1/2013 5/1/2013 7/1/2013 9/1/2013 11/1/2013 1/1/2014 3/1/2014 5/1/2014 7/1/2014 9/1/2014 11/1/2014 1/1/2015 3/1/2015 5/1/2015 7/1/2015 9/1/2015 11/1/2015 1/1/2016 US Workplace Culture Growth in Google Trends, since 2008 Recession
  9. 9. Shared values and culture Transparent goals and projects Free flow of information and feedback People rewarded for their skills and abilities, not position B A DCF A C D E B G How things were How things “are” How things work E Organizational Design
 A Network of Teams
  10. 10. Historic Perspective on Performance and Management" Management Thinking: Empowerment We are Here The Industrial Corpora4on Hierarchical Leadership Collabora4ve Management Networks of Teams <1950s 1960s-80s Today 1990s Andrew Carnegie Henry Ford NeKlix, Google, Facebook, Amazon Jack Welch Peter Drucker Howard Schulz Steve Jobs Profit, Growth, Financial Engineering Customer Service, Employees as Leaders Mission, Purpose, Sustainability Opera4onal Efficiency 2020 Purpose, Meaning, and Empowerment? Industrial Age People as Workers Management by Objec4ve Servant Leadership Work Together Empower the Team The Corpora4on is King The Execu4ves are King The Teams and Team Leaders are Kings The People are King(s)
  11. 11. Issues That Matter to Employees?
 Culture and Leadership 0.00 0.12 0.13 0.22 0.28 0.30 0.00 0.05 0.10 0.15 0.20 0.25 0.30 0.35 Year founded (age) Compensation & benefits Work life balance Career opportunities Senior leadership Culture and values Correlation of employment factors to Glassdoor recommendations as place to work Culture and leadership are 3X more important than salary in your employment brand. Career development and learning are almost 2X more important than comp, benefits, and work environment. Bersin by Deloitte research with Glassdoor
  12. 12. The Simply Irresistible Organization® What We Have Learned: an Integrated Approach is Key Meaningful Work Supportive Management Fantastic Environment Growth Opportunity Trust in Leadership Autonomy Clear goal setting Flexible, humane work environment Facilitated talent mobility Mission and purpose Selection to fit Coaching and feedback Recognition rich culture Career growth in many paths Investment in people, trust Small teams Leadership development Open flexible work spaces Self and formal development Transparency and communication Time for slack Modern performance management Inclusive, diverse culture High impact learning culture Inspiration
  13. 13. The Irresistible Organization 1.  Meaningful, achievable work 2.  Supportive management 3.  Flexible, humane work environment 4.  Development and career growth 5.  Inspirational leadership
  14. 14. Amazon Work Environment 1. Meaningful Work
  15. 15. Shorten Working Hours: Time for Slack
  16. 16. More Hours Does Not Increase Work Output 2000 3000 4000 5000 6000 7000 8000 9000 24 29 34 39 44 49 54 59 64 69 Worker Output vs. Hours Worked
  17. 17. •  Since 2000, American workers have lost an entire week of vacation, dropping average vacation days from 20.3 to 16.2 •  Americans left 658 million unused vacation days and lost 220 million of them in 2015 •  39% of Americans “want to be seen as a work martyr” yet 86% say it’s bad for their family life. Fix the Vacation Crisis Millennials 50% more likely to forfeit vacation days 48% of Millennials want to be seen as a “work martyr”
  18. 18. Institutionalizing Feedback: 
 Check-Ins 2. Supportive Management
  19. 19. GE Shift toward a “Digital Culture” GE: We invest more than $1B on employee learning and development every year.
  20. 20. Connections as Key to Performance" Juniper Model of Evaluation Talent Architecture
  21. 21. Why Feedback is Critical
  22. 22. The Feedback System
 Fixing the Feedback System in Your Organization Engagement Survey Senior Management Team Employees Line Managers | HR Performance Review Filtering and Cleaning Time Per Year
  23. 23. 1.  I am really enthusiastic about the mission of the firm 2.  At work, I clearly know what is expected of me 3.  In my team, I am surrounded by people who share my values 4.  At work, I have the chance to use my strengths every day 5.  My teammates have my back 6.  I know I will be recognized for excellent work 7.  I have great confidence in the firm’s future 8.  In my work, I am always challenged to grow Bottom Quartile Middle Quartile Top Quartile 1 2 3 4 5 6 7 8 4.4 3.2 4.2 4.0 3.8 3.6 3.4 Pulse Survey items Source: Deloitte pilots FYs14-15. Feedback = Performance at Deloitte" Questions that Predict 
 High Performance at Deloitte
  24. 24. 3. Flexible Work Environment
  25. 25. EmployeeHappiness Business Performance Cost Reduction Labor Productivity Retention Productivity Collaboration Team Performance Leadership Health Monitoring Employee Assistance Medical Benefits Fitness Challenges Nutrition Exercise Sleep Stress Engagement & Peak Performance Recognition Skills and Training Work Environment Rewards Leadership Management Clear Goals Growth Opportunities Drive Wellness Self Discovery Career Purpose Mindfulness Abundance Mentality Positive Thinking Culture Fit Family Redefine Wellness to Engagement and 
 Peak Performance
  26. 26. 26 4. Development and Growth
  27. 27. Among Millennials
 Career Growth and Learning 
 Now the #1 Job Benefit 6% 6% 8% 14% 19% 22% 0% 5% 10% 15% 20% 25% Greater vacation allowance Retirement funding Free private healthcare Cash bonuses Flexible working hours Training and development Millennials in the workforce For Millennials, “Training and development” is the most coveted job benefit Source: KPCB
  28. 28. The Financial Return of Soul 5. Inspirational Leadership
  29. 29. Companies with “soul” had a 1026% return from 1996 through 2006, 8x higher than S&P 400 firms Companies with “soul” experience: •  Much higher engagement and retention •  Better customer service •  Long-term profitability Importance of Mission and Purpose Source: Simply Irresistible: Engaging the 21st Century Workforce, Bersin by Deloitte, 2014
  30. 30. Design Thinking the Employee Experience
 Consider Your Employee’s Journey
  31. 31. Rethink Your Entire Work Experience" You are the Chief Employee Experience Officer
  32. 32. The Irresistible Organization 1.  Meaningful, achievable work 2.  Supportive management 3.  Flexible, humane work environment 4.  Development and career growth 5.  Inspirational leadership
  33. 33. Josh Bersin Principal, Founder! Bersin by Deloitte

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