© FIRSTSOURCE 2023 | CONFIDENTIAL | 1
Improved Provider Directory Accuracy for a Minnesota
based American managed health care company
Client Objectives
• It was identified that 60% of the errors in
the secondary database were caused by –
1. Non-standardized input formats and
2. Information discrepancies between the
client’s primary and secondary databases.
• Due to multiple input sources, the
operations team was finding it a challenge
to maintain a zero-error workflow. These
were causing delays in processing claims
and discrepancies in payments.
Firstsource Solution
Firstsource implemented Sympraxis powered
Automated Workflow + Robotic Process
Automation (RPA) solution. This included –
• Business rule validation of data in both
databases
• RPA technology to validate information
update quality and to simplify ‘Source of
Truth’ (SoT) validation process complexity
• Six Sigma data-driven methodology to
eliminate or minimize errors in processes
Business Outcomes
• Eliminated visual comparison of data and
improved quality from 99% to 100%
• 8-day reduction in average turn-around
time (from 10 to less than 2 days)
• Processing time reduced from 45 min to 9
min (80% Improvement)
• Consistent achievement of SLA for quality
Minnesota based
American managed
health care company
8 Day
Reduction in TAT
$