1. GICEL JOSEPHINE RAGASA
 Room 504, CBD-D4, International City, Dubai, UAE
 Mobile: +971-503786879
 giceljoesphine.libang@emirates.com gicel.ragasa@outlook.com
QUALIFICATIONS PROFILE
A positive-proactive results-driven IT professional with experience in project planning and implementation,
engineering, administration and support of information systems. In-depth expertise in the implementation, analysis,
optimization, troubleshooting and documentation of LAN/WAN network systems. Possesses excellent interpersonal,
communication skills and the ability to maintain mutually beneficial internal and external relationships. Enjoys being part of,
as well as motivating and training a successful and productive team, and thrives highly pressured and challenging working
environments.
Operations Management / Incident Management / Pre-Sales & Post-Sales Support / RF and Network Engineering /
Technical Support / Technical Trainer / Troubleshooting / Systems Implementation & Integration
TECHNICAL PROFICIENCIES
WIRELESS AND BROADBAND SOLUTIONS : MOTOROLA Wireless Broadband Portfolio (PTP, Canopy, Motorola Mesh,
WIMAX), Motorola Symbol, Ubiquiti, Ruckus Wireless, Bluesocket, Skypilot, Cablefree Solutions, Ligowaves, Trango
Broadband, E-band Communications, Dragonwave, Exalt, Radiowaves, Alfa Technologies, Mikrotik
OSS PLATFORMS : Maintenance and System Administration of Microsoft Windows, Exchange and Active Directory, Windows
Servers, Unix file system, Access System, VI editor, Web-, Mail-, FTP-, TFTP- DNS-,Server Setup under LINUX / UNIX, HP
OpenView Management Console, HP Service Management, NetBackup Management Console
RF PLANNING / NMS TOOLS : Canopy Gang Programmer, Motorola Canopy Backhaul Path Profiler and Link Estimator Tool,
Motorola Motowavez RF Planning Tool, Motorola Prizm EMS Management Software, Motorola PTP RF Link Planner Software
for Motorola PTP Series, Aircom’s Asset 3G RF Planning tool, PrizmEms SNMP Manager, Pathloss 4.0 Link Budget Tool, Exalt
Link Estimator, Mapinfo, DragonWave Air Pair, DragonWave RF Link Planning Tool, Horizon Compact Link Estimator and
Configurator, E-Band Microwave RF Link Budget Tool
PROFESSIONAL EXPERIENCES
Job Tittle : Senior Operations Engineer
Company / Department : The Emirates Group / Emirates Group IT
Company Description:
The Emirates Group is comprised of more than 50 specialist businesses which combine to make us
the most comprehensive travel and tourism operation in the region. (www.theemiratesgroup.com)
Duration : December 2011 to Present
Job Descriptions:
 Working in a contact centre environment resolving problems raised internally by Emirates Group staff or externally
from Mercator customers by analysing incidents and making recommendations to the technical team that will help
reduce the number of recurring incidents.
 To ensure that IT service operations remain within agreed service levels and minimize the adverse impact by
proactively identifying and highlighting issues and risks.
 To analyse reported incidents and provide solutions to our customers enabling them to resume their work with a
minimum disruption and within the agreed Service Level Objectives, KPIs and targets set
 To coordinate with service providers (both EG-IT teams providing a service and external organisations like SITA, BT,
etc) to ensure both the quick resolution of incidents and problems and the smooth running of our departmental and
global operations.
 Drive Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the
services provided by Emirates Group IT or the Technical Operations Centre (TOC).

2. 2/4 CV - Gicel Ragasa
 Maintain the corporate data library and carry out regular audits, archival testing and recovery testing to ensure data
can be retrieved as per the defined RTOs (Recovery Time Objectives) and RPOs (Recovery Point Objectives).
 Follow process & procedures in line with the TOC policies. Carry out knowledge transfer sessions within the team
thus encouraging the culture of continuous learning & knowledge sharing.
 Provide input to and co-ordinate with technical teams to reduce number of recurring incidents (including security
threats), to increase system availability and to reduce business impact in case of system failure as well as provide
feedback to improve the automation of root cause analysis within the monitoring tools.
 Provide relevant feedback to technical, application and project team's developers to ensure fast incident/problem
resolution
 Execute disaster recovery tasks for various applications/platforms as authorized by the shift controller.
 Monitor batch job processes for their stipulated run-time so that business users are not impacted with the system
performance if any.
 Ensure that the deployed architecture for infrastructure, servers, PCs and peripherals meets the service level
requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
 To identify recurring problem areas, articulating trends for root cause analysis and providing information to problem
management. Ensure that assigned problems are defined and analysis in line with the Problem Management
Process. Ensure that solutions to problems meet the architectural standards within the technology area and impact
to the business is minimized.
Job Tittle : Chief Technical Officer
Company / Department : X-Concepts Solutions Electronics LLC (Dubai, UAE) / Technical Department
Company Description:
X-concepts Solutions Electronics LLC is a distribution company based in Dubai, UAE providing
wireless broadband solutions throughout MEA countries. (www.xconcepts-me.com)
Duration : Apr-2010 to Dec-2011
Job Descriptions:
 Main responsibilities include planning, organizing, directing, controlling and evaluating operations of information
systems. Developed and implemented policies and procedures for computer system operations and
development.Meet with department managers to discuss system requirements, specifications, costs and timelines.
 Hire and manage IT personnel and contractors to design, develop, implement, operate and administer wireless
device, telecommunications software, networks and information systems.
 Focus on Presales support query which may include RFPs particularly on Wireless Broadband Technology which
includes wireless radio products such as Ubiquiti, E-band, Radiowaves, CableFree, Ligowave, Xirrus, Mikrotik and Alfa
 Respond and generate product recommendations to Presales RFPs and Tenders.
 Troubleshoot, diagnose and repair faults in the corporate WiMax RF network. Identify, recommend and implement
systems and process changes to enhance RF network performance.
 Providing customer training on equipment to ensure it can be properly maintained by the local technical staff as
requested.
 Provide technical support and representation at trade shows, conferences, and similar events.
 Maintain and support current LAN and WAN office architecture
Major Projects Handled (Presales and Technical Support):
 Wireless Connectivity using Ubiquity – Ministry of Defense, Oman
 Dubai Sports City, Dubai, UAE – Wireless Point-to-Point Connectivity
 BAPCO (Bahrain) Inter-City Wireless Connectivity
Job Tittle : Technical Support and Planning Engineer
Company / Department : Minerva Technologies (Dubai, UAE) / Technical Department
Company Description:
Minerva FZ LLC is a distribution company based in Dubai, UAE providing VoIP, network security, and
wireless broadband solutions throughout MEA countries. (www.minerva-me.com)
Duration : Feb-2008 to Apr-2010
Job Descriptions:
 Focus on Presales/Postsales technical support which may include RFPs particularly on Wireless Broadband
Technology which includes wireless radio products such as Motorola PTP, Motorola Canopy, Motorola BPL, Motorola
Mesh, Airaya, Wavesight, DragonWave, E-band Communications, Exalt, BlueSocket, Colubris, RadioWaves, Skypilot,
and Ruckus Wireless

3. 3/4 CV - Gicel Ragasa
 Interfacing with sales representatives to determine coverage requirements, link budgets, capacity demands and
customer needs.
 Develop and conduct technical trainings (Motorola Canopy, PtP), technology awareness programs for channel
partners, systems integrators, and Minerva's sales executives
 Support VOIP technical inquiry particularly Quintum/NET
Major Projects Handled (Presales and Technical Support):
 Dubai-RTA Wireless Surveillance Project
 Dubai Civil Aviation Wireless Surveillance Project
 UNHCR Wireless Microwave System Design
 Oman Civil Defense Wireless Surveillance System Project
Job Tittle : Systems Engineer
Company / Department : Motorola Communications, Inc. (Makati, Philippines) / WIMAX Department
Duration : Feb-2005 to Nov-2007
Job Descriptions:
 Provided Presales support such as trainings, product recommendations and proposals to network and mobile
operators specifically for SMART Communications and Globe Telecommunications Incorporated
 MotoWi4 Canopy (Point to Multipoint) deployment - supervised subcontractors for the correct installation and
commissioning standards on the site for SMART Communications Wireless Broadband Solutions Project
 Canopy Modules upgrade and screening for SMART Communications Inc.
 MotoWi4 Backhaul Canopy (Point to Point) Deployment - Testing and Commissioning for Smart Communications
Inc.
 MotoWi4 ULAP (Pre-WIMAX) Deployment - Testing for SMART Communications Wireless Broadband Backhaul
Project
 MotoWi4 WIMAX Deployment - Planning, Installation and Commisioning for Globe Telecommunications
 Provided regional technical support as part of MotoWi4 Technical Support Program (Asia Pacific Region) / Became a
Trainer of Motorola Pre WIMAX Solution (Ultra Light Access Point) internal to Motorola engineers
 Provided design and proposals which involves Motorola Canopy Network Plan/ WIMAX Network for SMART
Communications Incorporated Wireless Broadband Project.
Major Projects Handled (Presales and Technical Support):
 Motorola Wireless Microwave PTP Backhaul / Motorola Prizm Network Management System for SMART
 Motorola Symbol RFID for San Miguel Corporation
 Motorola Canopy for Globe Telecommunications Inc.
Network Equipments Handled:
 Motorola Canopy: Access point / Subscriber Module / Cluster Management Module
 Motorola Point to Point Backhaul (IP Radio) Solution: Canopy OFDM BH 30/60/150/300 Mbps
 Motorola Broadband over Power line Solution: Motorola Powerline MU Gateway Modem / Hybrid Adapter / Panel
Extender
 MotoWi4 Solutions: Canopy Access Point Configuration / Canopy Subscriber Module Configuration / Canopy CMM
(Cluster Management Module) Configuration / Canopy Backhaul (Point to Point) Configuration / MotoWi4
Broadband over Power Lines Solution
 MotoWi4 WIMAX Solutions: Motowavez Overview and Simulation / Motorola ULAP (Ultra Light Access Point 3500)
Testing and Configuration
 Motorola VOIP ATA (Analog Telephone Adapter): Motorola VT1000ATA
 Motorola Wimax Solution: Diversity Access Point / Beceem Wimax PCMCIA card / Wolverine Wimax CPE
TRAININGS, WORKSHOPS AND ADDITIONAL COURSES
TRAININGS CONDUCTED:
Motorola Link Planner Tool / Motorola Canopy RF Link Calculator Technical Training for SMART Communications
Attendees from SMART RF Planning and Engineering Department (Philippines)
MotoWi4 Pre-WiMAX Device Ultralight Access Point Technical Training

4. 4/4 CV - Gicel Ragasa
Attendees are Engineers from Motorola Bangladesh, and Cadet Engineers of Motorola (Philippines)
Motorola Canopy RF Link Calculator Technical Training for Globe Telecoms
Attendees from Glober RF Planning Department (Philippines)
MOTOROLA PTP and PTMP Portfolio Training
For various channel partners in Africa, Saudi Arabia, Yemen and UAE (Dubai, UAE ; October 6-7, 2008)
MOTOROLA PTP and PTMP Portfolio Training
For AZ Communications, Yemen (Capitol Club, Dubai, UAE ; October 26-27, 2008)
MOTOROLA Canopy and PTP Link Planner Software Training
Attendees are engineers and executives of UNHCR-Dubai (Dubai, UAE ; November 9, 2008)
Link Planner Software Tools
Channel Partner attendees from Middle East and Asia (Fairmont Hotel, Dubai, UAE)
Trainings / Courses Attended Date Location
CISCO Certified Network Associate (CCNA) 1 , 2 and 3 Oct-2003 to Feb-2004 Mapua
MOTOROLA BPL (Broadband Over Power Lines) Training Jan-2007 Motorola Philippines
LINUX System Administration Jul-2007 to Aug-2007 Informatics College, Philippines
EXALT Product Training 17-Feb-2008 Media City, Dubai, UAE
COLUBRIS MSC5500 (Multi-Service AP) 14-May-2008 Holiday Inn Hotel, Dubai, UAE
MOTOROLA PTP (Point-to-Point) Training 17-Mar-2008 Oasis Beach Hotel, Dubai, UAE
MOTOROLA PTMP (Point-to-MultiPoint) Training 24-Mar-2008 Media Rotana Hotel, Dubai, UAE
DragonWave Horizon Compact 16-Jun-2008 Media City, Dubai, UAE
RUCKUS WIRELESS Technical Training 30-Oct-2008 Media City, Dubai, UAE
E-BAND Communications Technical Training 18-Nov-2008 Atlantis Dubai, UAE
SKYPILOT Wireless Technical Training 21-Nov-2008 Media Rotana Hotel, Dubai, UAE
MOTOROLA MOTOTRBO Roadshow 12-Jul-2009 Shangrila Hotel, Dubai, UAE
UBIQUITI AIRMAX CONFERENCE 29-Oct-2011 Sheraton Roma Hotel, Rome, ITALY
CABLEFREE SOLUTIONS "Train the Trainer" Technical Training 6-Feb-2011 Fairmont Hotel, Dubai, UAE
E-BAND "Train the Trainer" Technical Training 7-Feb-2011 Fairmont Hotel, Dubai, UAE
EDUCATION & CREDENTIALS
SCHOOL GRADUATED : Mapua Institute of Technology (Manila, Philippines)
DEGREE : Bachelor of Science of Electronics and Communications Engineering (BS-ECE)
ON-THE-JOB TRAINING : SMART Telecommunications, Inc. (Philippines) / NETWORK SERVICES DIVISION
REFERENCES
Available upon request.