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Things17Powerful people say
Hello, I’m Sam
Richards.
1
Next time you’re
surrounded by unfamiliar
professionals, pay
attention TO the way
each person in the room
introduces themselves.
1
Next time you’re
surrounded by unfamiliar
professionals, pay
attention TO the way
each person in the room
introduces themselves.
Chances are, more men in the room will use their full name,
while women will simply say “Hi, I’m Julia.”
1
Next time you’re
surrounded by unfamiliar
professionals, pay
attention TO the way
each person in the room
introduces themselves.
Chances are, more men in the room will use their full name,
while women will simply say “Hi, I’m Julia.”
Using your full name is not only a more memorable way to forge
a connection, but also makes for a more confident first impression.
1
Here’s what I can
tell you.
2
Sitting in a big meeting
that’s being derailed by irrelevant
questions?
2
Sitting in a big meeting
that’s being derailed by irrelevant
questions?
Bring the conversation back on point and assert your accountability for
what is known, the work that’s been done, and the way forward.
2
That’s exactly the
question I’m working
to answer.
3
Sounds much
better thAn:
3
Sounds much
better thAn:
I don’t know.
3
Sounds much
better thAn:
I don’t know.
Wouldn’t you agree?
3
Let’s loop David in here. He’s
better positioned to provide you
with actionable insight on that.
4
4
Sometimes you’re
asked to shed light
ON something that
doesn’t quite fall
within the boundaries
of your sandbox.
4
Sometimes you’re
asked to shed light
ON something that
doesn’t quite fall
within the boundaries
of your sandbox.
Instead of attempting to answer a question
you aren’t fully qualified to answer, use the
opportunity to acknowledge the skills and expertise
of a colleague and play a more powerful ‘pass’ card
on the question at hand.
Thank you.
5
5
Stop
over-apologising.
5
Stop
over-apologising.
Next time somebody criticises you
in any way, thank them sincerely for
sharing their opinion with you (whether you
agree with them or not).
5
Stop
over-apologising.
Next time somebody criticises you
in any way, thank them sincerely for
sharing their opinion with you (whether you
agree with them or not).
#SorryNotSorry
Last week Wednesday, we learned that
several oversights had occurred,
resulting in the project setbacks we’re
experiencing now. Quick investigation
allowed us to take decisive action
and we’re currently rolling out the
following solutions...
6
6
Crisis
communication
101?
6
Crisis
communication
101?
Prepare yourself with an
all-encompassing holding statement,
based on the action you plan to take.
Wow. That sounds
challenging.
7
7
You’d be surprised
how powerful these
four little words
can be.
7
You’d be surprised
how powerful these
four little words
can be.
Nearly everyone in the world
believes their job to be difficult,
says Paul Ford.
7
You’d be surprised
how powerful these
four little words
can be.
Nearly everyone in the world
believes their job to be difficult,
says Paul Ford.
Empathy is not only essential to cooperation,
problem-solving, and to human functioning in general,
but is also an emotional capacity that yields a lot of
influence over those who believe you have it.
No.
8
8
As long as you close
with an expression
of gratitude, saying
‘no’ is something you
should practise, daily.
8
As long as you close
with an expression
of gratitude, saying
‘no’ is something you
should practise, daily.
Next time somebody asks you to take on
something you don’t have space for, try a
tactful, but firm, no. Something along the
lines of:
8
As long as you close
with an expression
of gratitude, saying
‘no’ is something you
should practise, daily.
Next time somebody asks you to take on
something you don’t have space for, try a
tactful, but firm, no. Something along the
lines of:
My calendar is pleasantly full — and
I’m striving to keep it from getting
(un)pleasantly full. Thank you for
understanding.
Why wait?
9
9
Powerful people
make things happen.
9
Powerful people
make things happen.
Practise being the person who moves projects forward by asking
9
Powerful people
make things happen.
Practise being the person who moves projects forward by asking
“What next?”
9
Powerful people
make things happen.
Practise being the person who moves projects forward by asking
“What next?”
“What else?”
9
Powerful people
make things happen.
Practise being the person who moves projects forward by asking
“What next?”
“What else?”
“Why not?”
9
Powerful people
make things happen.
Practise being the person who moves projects forward by asking
“What next?”
“What else?”
“Why not?”
- and then take accountability for the actionable outcomes you receive in response.
Let’s reach
higher.
10
Before you speak,
ask yourself if you’re
communicating with
the intent to make
things better, in
some way.
10
Before you speak,
ask yourself if you’re
communicating with
the intent to make
things better, in
some way.
 Put yourself in the place of the person
you’re talking to, and then craft your
words around creating the kind of
challenge that’ll make them want to think bigger.
10
Trust yourself.
11
Everybody
appreciates a little
verbal affirmation.
11
Everybody
appreciates a little
verbal affirmation.
As you become more adept at personal
encouragement, you’ll start to see the power
that lies in stripping away those forces that hold
people back from reaching their full potential.
11
I’m listening.
12
Bonus tip?
12
Bonus tip?
Combine that confirmation of your full attention
with a dose of steady, confident eye contact.
12
Can you show us how
you do that?
13
Watching somebody
else do something is
a powerful exercise.
13
Watching somebody
else do something is
a powerful exercise.
Owing to the section of our brains
responsible for the firing of “mirror neurons”,
we are all hardwired for interpersonal imitation.
13
Watching somebody
else do something is
a powerful exercise.
Owing to the section of our brains
responsible for the firing of “mirror neurons”,
we are all hardwired for interpersonal imitation.
If you want to influence your team’s behavior,
show them somebody else doing the things
you want to see them doing more often.
13
Let me tell you a quick
story about that.
14
14
Engaging stories catch
and hold the attention of
audiences because people enjoy
the simplicity oF chronological
cause and effect.
14
Engaging stories catch
and hold the attention of
audiences because people enjoy
the simplicity oF chronological
cause and effect.
When you want to make it easy for your listeners to assign
causality between a set of specific circumstances and their
related outcomes, frame your message as a story.
14
Engaging stories catch
and hold the attention of
audiences because people enjoy
the simplicity oF chronological
cause and effect.
When you want to make it easy for your listeners to assign
causality between a set of specific circumstances and their
related outcomes, frame your message as a story.
When you enchant people, your goal is not to
make money from them or to get them to do
what you want, but instead to fill them with
great delight – Guy Kawasaki
You ran a half-marathon
this weekend? Awesome.
15
People like people
who like them.
15
People like people
who like them.
Uncover common points of interest;
seize opportunities to express your
admiration of innovative work or interesting
lifestyle choices; and practice conversational
styles that leave people feeling admired,
inspired, enlightened, or entertained.
15
How much closer are
you to achieving your
long-term objectives?
16
Look for opportunities
16
Look for opportunities
to demonstrate your awareness of the bigger-picture goals
unique to your organisation, business, direction of your career path,
and the career paths of those around you.
16
It was an exceptional
team effort.
17
Nothing worthwhile
is achieved in isolation.
17
Nothing worthwhile
is achieved in isolation.
Exercise gratitude; ask for help; freely compliment
great work and share credit whenever you can.
17
Ultimately, power comes
in various shapes and sizes over
the course of a career.
For some, power means financial
gain or a promotion; for others, it
might be achieving work/life balance
or building their own business.
For some, power means financial
gain or a promotion; for others, it
might be achieving work/life balance
or building their own business.
The one thing we
can all agree on?
Knowledge = Power.
Empower yourself with a world-class education
from the University of Cape Town and GetSmarter:
Empower yourself with a world-class education
from the University of Cape Town and GetSmarter:
getsmarter.co.za
Improving lives through better education
www.getsmarter.co.za

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17 Things Powerful People Say

  • 3. Next time you’re surrounded by unfamiliar professionals, pay attention TO the way each person in the room introduces themselves. 1
  • 4. Next time you’re surrounded by unfamiliar professionals, pay attention TO the way each person in the room introduces themselves. Chances are, more men in the room will use their full name, while women will simply say “Hi, I’m Julia.” 1
  • 5. Next time you’re surrounded by unfamiliar professionals, pay attention TO the way each person in the room introduces themselves. Chances are, more men in the room will use their full name, while women will simply say “Hi, I’m Julia.” Using your full name is not only a more memorable way to forge a connection, but also makes for a more confident first impression. 1
  • 6. Here’s what I can tell you. 2
  • 7. Sitting in a big meeting that’s being derailed by irrelevant questions? 2
  • 8. Sitting in a big meeting that’s being derailed by irrelevant questions? Bring the conversation back on point and assert your accountability for what is known, the work that’s been done, and the way forward. 2
  • 9. That’s exactly the question I’m working to answer. 3
  • 11. Sounds much better thAn: I don’t know. 3
  • 12. Sounds much better thAn: I don’t know. Wouldn’t you agree? 3
  • 13. Let’s loop David in here. He’s better positioned to provide you with actionable insight on that. 4
  • 14. 4 Sometimes you’re asked to shed light ON something that doesn’t quite fall within the boundaries of your sandbox.
  • 15. 4 Sometimes you’re asked to shed light ON something that doesn’t quite fall within the boundaries of your sandbox. Instead of attempting to answer a question you aren’t fully qualified to answer, use the opportunity to acknowledge the skills and expertise of a colleague and play a more powerful ‘pass’ card on the question at hand.
  • 18. 5 Stop over-apologising. Next time somebody criticises you in any way, thank them sincerely for sharing their opinion with you (whether you agree with them or not).
  • 19. 5 Stop over-apologising. Next time somebody criticises you in any way, thank them sincerely for sharing their opinion with you (whether you agree with them or not). #SorryNotSorry
  • 20. Last week Wednesday, we learned that several oversights had occurred, resulting in the project setbacks we’re experiencing now. Quick investigation allowed us to take decisive action and we’re currently rolling out the following solutions... 6
  • 22. 6 Crisis communication 101? Prepare yourself with an all-encompassing holding statement, based on the action you plan to take.
  • 24. 7 You’d be surprised how powerful these four little words can be.
  • 25. 7 You’d be surprised how powerful these four little words can be. Nearly everyone in the world believes their job to be difficult, says Paul Ford.
  • 26. 7 You’d be surprised how powerful these four little words can be. Nearly everyone in the world believes their job to be difficult, says Paul Ford. Empathy is not only essential to cooperation, problem-solving, and to human functioning in general, but is also an emotional capacity that yields a lot of influence over those who believe you have it.
  • 27. No. 8
  • 28. 8 As long as you close with an expression of gratitude, saying ‘no’ is something you should practise, daily.
  • 29. 8 As long as you close with an expression of gratitude, saying ‘no’ is something you should practise, daily. Next time somebody asks you to take on something you don’t have space for, try a tactful, but firm, no. Something along the lines of:
  • 30. 8 As long as you close with an expression of gratitude, saying ‘no’ is something you should practise, daily. Next time somebody asks you to take on something you don’t have space for, try a tactful, but firm, no. Something along the lines of: My calendar is pleasantly full — and I’m striving to keep it from getting (un)pleasantly full. Thank you for understanding.
  • 33. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking
  • 34. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?”
  • 35. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?” “What else?”
  • 36. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?” “What else?” “Why not?”
  • 37. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?” “What else?” “Why not?” - and then take accountability for the actionable outcomes you receive in response.
  • 39. Before you speak, ask yourself if you’re communicating with the intent to make things better, in some way. 10
  • 40. Before you speak, ask yourself if you’re communicating with the intent to make things better, in some way. Put yourself in the place of the person you’re talking to, and then craft your words around creating the kind of challenge that’ll make them want to think bigger. 10
  • 43. Everybody appreciates a little verbal affirmation. As you become more adept at personal encouragement, you’ll start to see the power that lies in stripping away those forces that hold people back from reaching their full potential. 11
  • 46. Bonus tip? Combine that confirmation of your full attention with a dose of steady, confident eye contact. 12
  • 47. Can you show us how you do that? 13
  • 48. Watching somebody else do something is a powerful exercise. 13
  • 49. Watching somebody else do something is a powerful exercise. Owing to the section of our brains responsible for the firing of “mirror neurons”, we are all hardwired for interpersonal imitation. 13
  • 50. Watching somebody else do something is a powerful exercise. Owing to the section of our brains responsible for the firing of “mirror neurons”, we are all hardwired for interpersonal imitation. If you want to influence your team’s behavior, show them somebody else doing the things you want to see them doing more often. 13
  • 51. Let me tell you a quick story about that. 14
  • 52. 14 Engaging stories catch and hold the attention of audiences because people enjoy the simplicity oF chronological cause and effect.
  • 53. 14 Engaging stories catch and hold the attention of audiences because people enjoy the simplicity oF chronological cause and effect. When you want to make it easy for your listeners to assign causality between a set of specific circumstances and their related outcomes, frame your message as a story.
  • 54. 14 Engaging stories catch and hold the attention of audiences because people enjoy the simplicity oF chronological cause and effect. When you want to make it easy for your listeners to assign causality between a set of specific circumstances and their related outcomes, frame your message as a story. When you enchant people, your goal is not to make money from them or to get them to do what you want, but instead to fill them with great delight – Guy Kawasaki
  • 55. You ran a half-marathon this weekend? Awesome. 15
  • 56. People like people who like them. 15
  • 57. People like people who like them. Uncover common points of interest; seize opportunities to express your admiration of innovative work or interesting lifestyle choices; and practice conversational styles that leave people feeling admired, inspired, enlightened, or entertained. 15
  • 58. How much closer are you to achieving your long-term objectives? 16
  • 60. Look for opportunities to demonstrate your awareness of the bigger-picture goals unique to your organisation, business, direction of your career path, and the career paths of those around you. 16
  • 61. It was an exceptional team effort. 17
  • 62. Nothing worthwhile is achieved in isolation. 17
  • 63. Nothing worthwhile is achieved in isolation. Exercise gratitude; ask for help; freely compliment great work and share credit whenever you can. 17
  • 64. Ultimately, power comes in various shapes and sizes over the course of a career.
  • 65. For some, power means financial gain or a promotion; for others, it might be achieving work/life balance or building their own business.
  • 66. For some, power means financial gain or a promotion; for others, it might be achieving work/life balance or building their own business. The one thing we can all agree on?
  • 68. Empower yourself with a world-class education from the University of Cape Town and GetSmarter:
  • 69. Empower yourself with a world-class education from the University of Cape Town and GetSmarter: getsmarter.co.za
  • 70. Improving lives through better education www.getsmarter.co.za