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Quick-start Guide
to Social Media
Anol Bhattacharya
HELLO!
I AM ANOL
I AM NOT A
“SOCIAL MEDIA GURU”
GETIT COMMS
www.getitcomms.com
WE PROVIDE
INNOVATIVE MARKETING & COMMUNICATION SOLUTIONS
FOR HI-TECH & TELCO COMPANIES
USING INTERACTIVE DIGITAL MEDIA (IDM)
AND SOCIAL MEDIA
www.B2Bento.com
www.B2Bento.com
PAID MEDIA PRAYED MEDIA EARNED MEDIA
MARKETS ARE
CONVERSATIONS
CONSUMERS HAVE NEVER BEEN SO
CONNECTEDeven in B2B!
CONVERSATIONS ARE HAPPENING
be a part of it
WITH OR WITHOUT YOU
BE REMARKABLE
IGNITE CONVERSATIONS
remarkable ¦rimärkəbəl¦
adjective
worthy of attention; striking
IT’S ABOUT
CONTEXT
CONTENT
ENGAGEMENT
Social Media
Bandwagon
Marketers
I can has Fans?
Blah Blah
Blah Blah
Blah
Social Media Douche-bag Expert
Cha-Ching!
Few months later....
4 Followers
• Mom
• Dad
• Neighbor's dog
Where is love?!
Brand Awareness?
Demand Generation?
Lead nurturing?
Customer retention?
Outbound Analysis
Inbound Analysis
Who are talking about
your product(s)?
Who are talking about
your product category?
What your competitors doing?
Who are talking about your
competitors?
Who are talking about
your product(s)?
Who are talking about
your product category?
What your competitors doing?
Who are talking about your
competitors?
Who owns which part of SM?
Ignite conversations
CONTENT WRITING TIPS #1
USE LANGUAGE OF
BUYERS / PROSPECTS
AVOID GOBBLEDYGOOKS
“next generation,” “flexible,” “robust,” “world class,”
“scalable,” “easy to use,” “cutting edge,” “mission
critical,” “market leading,” “industry standard,”
“turnkey,” “groundbreaking,” “interoperable,” “best
of breed,” “user friendly,” etc.
CONTENT WRITING TIPS #2
USE HUMAN LANGUAGE
IT’S ABOUT ‘THEIR’ BUSINESS CONTEXT
NOT YOUR PRODUCT
CONTENT WRITING TIPS #3
RIDER - THE RATIONAL
ELEPHANT - THE EMOTIONAL
DATA, ROI, LIST POST
STORIES, CASE STUDY
REACH
# BLOG FEED SUBSCRIBERS
# FOLLOWERS ON TWITTER
# FANS ON FACEBOOK
REACH
# BLOG FEED SUBSCRIBERS
# FOLLOWERS ON TWITTER
# FANS ON FACEBOOK
BUZZ
# OF MENTIONS (TWITTER, FACEBOOK, BLOGPOST)
# CONVERSATIONS @ THE BLOG
PAGE HIT ANALYTICS
REACH
# BLOG FEED SUBSCRIBERS
# FOLLOWERS ON TWITTER
# FANS ON FACEBOOK
BUZZ
# OF MENTIONS (TWITTER, FACEBOOK, BLOGPOST)
# CONVERSATIONS @ THE BLOG
PAGE HIT ANALYTICS
SENTIMENT
REACH
# BLOG FEED SUBSCRIBERS
# FOLLOWERS ON TWITTER
# FANS ON FACEBOOK
BUZZ
# OF MENTIONS (TWITTER, FACEBOOK, BLOGPOST)
# CONVERSATIONS @ THE BLOG
PAGE HIT ANALYTICS
SENTIMENT
ENGAGEMENT
Response workflow
Escalation process
SOCIALMEDIADOESNOTREPLACEYOUR
MARKETINGSTRATEGY
IT'SEARNEDMEDIA
NOTPAIDMEDIA
TO ERR IS HUMAN,
TO ARR IS PIRATE
pirates are cool!
BE INTERESTED
TO BE INTERESTING
BE INTERESTED
TO BE INTERESTING
BE INTERESTED
TO BE INTERESTING
IT’S ABOUT
BEING SOCIAL
Quick-start Guide
to Social Media

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Quick-start Guide to Social Media