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Why Small Businesses Need a
Website and Social Media Program
George Sloane MBA, MS
Social and Economic Changes
• Competitive Intensity
– More Competitors Vying for Your Customer’s Dollar
– Big or Small-- The Other Guy Won’t Quit

• Consumers More Demanding
– Consumers Have High Expectations of Products and Services
– Times are Tough, a Buyer’s Market Exists Right Now

• People are Connected
– Smart Phones and Tablets are Everywhere
– People Use Them to Make Buying Decisions
Which Small Businesses?
• Professionals
– Doctors, Lawyers, CPAs

• Tradesmen
– Contractors, Plumbers, Electricians

• Retailers
• Restaurants
• Service Providers
It’s Not Just for Major Corporations!
Some Old Ways to Get Business
• Selling
– Personal
– Outbound

• Advertising
–
–
–
–

Newspaper
Broadcast
Direct Mail
Yellow Pages

• Referrals
– Happy customers
– Word-of-Mouth
A New Approach?
• What if One Tool Could Do All?
–
–
–
–

Selling
Advertising
Referrals
And More . . .

• What if it was More Cost Effective?
• What if This Program Worked 24/7?
Solution: Website and Social Media
• Modern Website
–
–
–
–

Photos and/or Videos
Downloadable Files
External Links
Contact Interface

• Social Media
–
–
–
–
–
–
–

Twitter
Facebook
Google+
YouTube
Pinterest
Vine
LinkedIn
Why a Website?
• A Modern Website Can:
– Act as a Sales Brochure
– Replace Advertising
• Print Ads
• Yellow Pages
• Broadcast Media

– Be a Destination for Connecting with Customers
– Share Tips, Ideas, and Information
– Make Sales 24/7 365 Days Per Year
• Order Taking and Purchases
• Seek or Provide Quotes

– Be Affordable and Measurable
Why Social Media?
• A Social Media Program Can:
–
–
–
–
–

Sell You and Your Product or Service
Showcase Your Expertise
Promote you Business, Product, or Service
Build Your Customer’s Loyalty to You
Allow Customers to Talk About Your Business
• Referrals
• Testimonials
• Feedback

– Brand Your Business, Product, or Service
– Be Affordable and Measurable
How to Start?
•
•
•
•
•
•
•

Identify a Professional Team
Determine Objectives
Build the Website
Setup Social Accounts
Develop Content
Implement Program
Evaluate and Adjust
For More Information:
• Need Help? Contact George Sloane:
–
–
–
–
–

Email: gsloane.business@gmail.com
Website: AnalyticsDesignGuy.com
Twitter: @TheRealGSloane
Linked In: http://www.linkedin.com/pub/george-sloane/49/720/94a
Google+:
https://plus.google.com/106321626989410967132#1063216269894109
67132/posts

– Facebook: https://www.facebook.com/george.sloane.56
Thank You.

Why Small Businesses Need a Website and Social Media Program
Copyright George Sloane All Rights Reserved

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Why Small Businesses Need a Website and Social Media Program

  • 1. Why Small Businesses Need a Website and Social Media Program George Sloane MBA, MS
  • 2. Social and Economic Changes • Competitive Intensity – More Competitors Vying for Your Customer’s Dollar – Big or Small-- The Other Guy Won’t Quit • Consumers More Demanding – Consumers Have High Expectations of Products and Services – Times are Tough, a Buyer’s Market Exists Right Now • People are Connected – Smart Phones and Tablets are Everywhere – People Use Them to Make Buying Decisions
  • 3. Which Small Businesses? • Professionals – Doctors, Lawyers, CPAs • Tradesmen – Contractors, Plumbers, Electricians • Retailers • Restaurants • Service Providers It’s Not Just for Major Corporations!
  • 4. Some Old Ways to Get Business • Selling – Personal – Outbound • Advertising – – – – Newspaper Broadcast Direct Mail Yellow Pages • Referrals – Happy customers – Word-of-Mouth
  • 5. A New Approach? • What if One Tool Could Do All? – – – – Selling Advertising Referrals And More . . . • What if it was More Cost Effective? • What if This Program Worked 24/7?
  • 6. Solution: Website and Social Media • Modern Website – – – – Photos and/or Videos Downloadable Files External Links Contact Interface • Social Media – – – – – – – Twitter Facebook Google+ YouTube Pinterest Vine LinkedIn
  • 7. Why a Website? • A Modern Website Can: – Act as a Sales Brochure – Replace Advertising • Print Ads • Yellow Pages • Broadcast Media – Be a Destination for Connecting with Customers – Share Tips, Ideas, and Information – Make Sales 24/7 365 Days Per Year • Order Taking and Purchases • Seek or Provide Quotes – Be Affordable and Measurable
  • 8. Why Social Media? • A Social Media Program Can: – – – – – Sell You and Your Product or Service Showcase Your Expertise Promote you Business, Product, or Service Build Your Customer’s Loyalty to You Allow Customers to Talk About Your Business • Referrals • Testimonials • Feedback – Brand Your Business, Product, or Service – Be Affordable and Measurable
  • 9. How to Start? • • • • • • • Identify a Professional Team Determine Objectives Build the Website Setup Social Accounts Develop Content Implement Program Evaluate and Adjust
  • 10. For More Information: • Need Help? Contact George Sloane: – – – – – Email: gsloane.business@gmail.com Website: AnalyticsDesignGuy.com Twitter: @TheRealGSloane Linked In: http://www.linkedin.com/pub/george-sloane/49/720/94a Google+: https://plus.google.com/106321626989410967132#1063216269894109 67132/posts – Facebook: https://www.facebook.com/george.sloane.56
  • 11. Thank You. Why Small Businesses Need a Website and Social Media Program Copyright George Sloane All Rights Reserved