SlideShare uma empresa Scribd logo
1 de 34
Baixar para ler offline
A Time Tested Organizational Coaching Model:
A BusinessCoach.com business coach is trained
to step over nothing, uncover everything,
reveal what’s missing and inspire others in the
infinite potential of their client’s success.
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 1
Presented by Gary Henson, President of BusinessCoach.com
Gary Bradford Henson: Age 61, 30
year entrepreneur with a dry sense
of humor, an inspiration to anyone
who knows him, a lover of
mankind, a believer in Jesus, a
true family man.
You can’t be small around
him.
The man behind
BusinessCoach.com.
http://www.businesscoach.com/ 800-983-7769
gary@businesscoach.com
2
Our Vision
 BusinessCoach.com is a world-class Business Coaching and training resource born
from a clear vision – to cause transformation in the world. 
Our Mission
 We are the stand for the transformation of leaders in business. We create new
workplace cultures that are unstoppable. Leaders and their teams look forward to
going to work and to the daily challenge of consistently improving their
performance.
Our Commitments
 We are honored to Coach leaders so they experience a greater sense of fulfillment
and we are committed to teaching them the art of developing productive teams.
 We commit to provide training and Coaching services that produce extraordinary
results.
 We are Champions Coaching Champions to cause breakthroughs in the face of
daily circumstances. We generate powerful results that make an impact on
people’s daily lives personally and professionally.
 We commit to hiring creative, progressive employees that are committed to our
mission and vision.
 We are committed to a fun, family oriented and exciting workplace.  Through our
commitment to growth, acknowledgement and personal Coaching of one
another, our organization promotes a ‘want to be here’ attitude.
 We are a sales-driven organization committed to consistently utilize a scoreboard
for measuring and achieving financial goals.
3
BusinessCoach.com’s Definition
Of Business Coaching
 What does Business Coaching provide?
 Coaching is an extraordinary relationship between two or more people that commit to a
common goal or future.
 The role of the client is to be willing to change their approach to business and be open to
reinventing themselves and their current belief system.
 The client must be committed not only to change but to learning and growth.
 The role of the Coach is to discover what the client is passionate about in their business
and personal life. At times, the Coach intervenes when he sees the client drifting or losing
focus on their goals. The Coach is always standing in the future that the client wants to
create and is totally committed to their success.
 Business Coaching by design creates an environment for an organization to see its
potential while not being influenced by the past. Organizations are often limited by their
own self imposed limitations or fixed positions that prevent taking action or producing
bottom line results.
 Business Coaching can be powerful for organizations that want to have breakthroughs in
areas where they have previously been stuck or experienced unsatisfactory results.
 BusinessCoach.com has been dedicated to this process Since1989 and remains
committed to the development of extraordinary leaders and their teams, regardless of
where they are in the process.
4
Domains of Knowledge
We Don’t Know
We Don’t Know
We Know
We Know
We Know
We Don’t
Know
Access
Through
Coaching
All Breakthroughs
Occur in this Domain
A coach is someone who gets you to do what you don’t want to do so you can be
who you want to be.- Dallas Cowboys Coach Landry 5
When You
Change
The Way You
Look At Things
The Things You
Look At Change.
6
http://www.businesscoach.com/ 800-983-7769
gary@businesscoach.com 7
Ordinary
Not Coachable
Comfortable
Reasonable
Playing small
Avoiding risk
Status quo
Fearful
Reactive
Common goals
WIIFM
Non-entrepreneurial
Blame/make wrong
Focus on competition
Paying attention to obvious
Circumstances get in the way
Self-centered
Out of integrity
Excuses vs. responsible
Closed-minded
Average
Satisfied the way it is
Stingy
Undeclared expectations
Extraordinary
Creative
Being unreasonable
Risk taker
Leveraging others skills
Coachable
Open minded
Passionate
Focused
Continuous personal/professional growth
High level communication
Committed
Team-oriented
Generous
Visionary
Empowerment
Courageous
Being honest
Being in integrity/keeping your word
Possibility thinking
Leadership
Fun
Clear expectations
Humble
Ambitious
Diverse
Proactive
Balanced
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 8
Consulting
Reporting
This is broken and needs fixing
Good/ Bad
Right/ wrong
Information (no transformation)
Systems in place
Business knowledge
Ordinary conversations
Something’s wrong here
Inside of the comfort zone
Conservative approach
Coaching
Counseling
Listening
Helping
Life lessons
Teacher/student
relationship
Advising
Sharing examples
Supporting
Problem solving
Open communication
Mentoring
Vision and Commitment
+
Effective Communication and Keeping Score
+
Action Planning and
Teamwork
+
Leadership and Accountability
=
RESULTS
Once you achieve results return to vision and commitment and keep following the model over
and over again. If you’re not getting to the “results” stage, make sure you are thoroughly
putting each of the above pieces in place.
9
Our Model for Business Coaching
Management Meeting Agenda
What’s Working
____________________________________________
____________________________________________
What’s Not Working?
____________________________________________
____________________________________________
What’s Missing?
____________________________________________
____________________________________________
What’s Next?
____________________________________________
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 10
Our Likely Story
 Often times we relate to situations, actions or conversations as stories.
 Stories can seem as though they are the truth.
 Stories describe how we perceived what happened vs. what actually
happened.
 Stories create obstacles or barriers that get in the way of our view of reality.
 Stories can paralyze action and avoid accountability and responsibility.
 The Business Coach is trained to distinguish with the client what happened vs.
the perception of what happened; the Business Coach then works with the
client to distinguish stories in their business that prevent action or results.
 The Business Coach works with the client on how to use no-excuse-
management to maximize performance of the people and the business.
 Who would you be without your story?
11
Our Likely Story
The “story” is the private and public conversation of justifications, reasons, explanations,
and fixed positions that stand in the way of our being effective.
 
We often trade our “story” for the results we intend. People rarely consider what would be
possible if they were not limited by their “story.”
 
Our “story” obscures the “source” of our effectiveness by locating what happened
outside ourselves. Our “story” has a design that always seeks to make us “right” about
the interpretations we are creating. Often, others are made wrong in our “story.” Our
“story” can also be a commitment to “looking good” to ourselves, and to what others
perceive.
 
We accept our “story” as though it were true, valid and “reasonable.” We are “blind” to
our “story.” If we are skillful, we sell our “story” to others. They often buy in, thus
creating additional agreement or “reality” about our “story.”
 
We seldom notice that our “story” is composed of unexamined assumptions and
ungrounded assessments that produce no distinctly designed action. Ultimately, what
we are left with is a life made out of our “story.” The result of this shows up as life not
working, or struggle.
 
When we are able to distinguish what happened and the meaning we gave to what
happened, then we can take responsibility for creating our “story.” Taking on
responsibility frees us from the prison of our “story.”
  12
Being Accountable
Accountability is living by choice rather than living by accident.
Accountability is the opportunity to carve out the future rather than sit
back and have it happen to you. Without accountability, there is no
committed speech, there are no promises and no declarations.
Therefore, there are no breakthroughs. There is, at best, business as
usual or the status quo.
 A promise for which you are accountable has power. A promise made
from the stand that you are your word engages you as a participant.
You cease to be a spectator in your life as your words and actions
impact the world. With a promise, you create a condition that
supports your commitment rather than your moods.
 When you are accountable to your promises you are your word; thus,
your relationship to the world shifts. You find yourself producing results
in all areas of your life. The experience is one of joy, fearlessness,
irrepressible energy and satisfaction.
 
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 13
What It Takes To Be Number One
Winning is not a sometime thing; it's an all the time thing. You don't win once in a while; you
don't do things right once in a while; you do them right all the time. Winning is a habit.
Unfortunately, so is losing.
There is no room for second place. There is only one place in my game, and that's first
place. I have finished second twice in my time at Green Bay, and I don't ever want to finish
second again. There is a second place bowl game, but it is a game for losers played by losers.
It is and always has been an American zeal to be first in anything we do, and to win, and to
win.
Every time a football player goes to ply his trade he's got to play from the ground up—from
the soles of his feet right up to his head. Every inch of him has to play. Some guys play with
their head. That's O.K. You've got to be smart to be number one in any business. But more
importantly, you've got to play with your heart, with every fiber of your body. If you're lucky
enough to find a guy with a lot of head and a lot of heart, he's never going to come off the
field second.
Running a football team is no different than running any other kind of organization—an
army, a political party or a business. The principles are the same. The object is to win—to beat
the other guy. Maybe that sounds hard or cruel. I don't think it is.
It is a reality of life that men are competitive and the most competitive games draw the
most competitive men. That's why they are there—to compete, to know the rules and
objectives when they get in the game. The object is to win fairly, squarely, by the rules—but to
win.
And in truth, I've never known a man worth his salt who in the long run, deep down in his
heart, didn't appreciate the grind, the discipline. There is something in good men that really
yearns for discipline and the harsh reality of head to head combat.
I don't say these things because I believe in the "brute" nature of man or that men must be
brutalized to be combative. I believe in God, and I believe in human decency. But I firmly
believe that any man's finest hour—his greatest fulfillment to all he holds dear—is that moment
when he has to work his heart out in a good cause and he's exhausted on the field of battle—
victorious.”- Vince Lombardi
14
What is a TEAM in Business?
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 15
People with a common and well understood
purposeand/or mission.
 People who are willing to communicate
clearlyand effectively.
 People with a common commitment as
well as unique concerns with clearly defined
individual accountabilities.
  
People with an aligned agreement to produce
their collective and individual
accomplishmentsat some mutually
agreed upon level of performance.
 
People with absolute commitment to an
environment allowing for a balance of
communication,
contribution and
acceptance.
 People utilizing coordinated action
in language to forward their common
commitment to accomplishments,
relationships and fun.
Company Survey
Name: _________________________ Position/Title: _____________________
All answers will be held in strict confidence. Please answer all questions to the best of
your ability. Give as much detail as possible. If necessary, attach additional pages.
-How long have you been working at this place of business? How long have you been at
your current job description?
-What is it that you like most about your job? What is it that you like least about your job?
-What could take place that would encourage you to become more enthusiastic about
coming to work everyday, especially on a Monday morning after a wonderful weekend?
-What changes do you feel would make this business more successful or productive?
If you were to become the owner of this business and you could make any changes that
you wanted, what would they be?
-What three adjectives do you think appropriately describes the business culture at this
time?
16
Let’s Assume For Just A
Moment That You Are In
Business To Make Money.
$
 http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 17
Job Description Outline
Position Title:
Reports To:
Objective:
Responsibilities:
Position Specific Responsibilities:
Standards of Performance:
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 18
Client Recommended Reading List
All of the below books are available through BusinessCoach.com
 The Dream Giver: Bruce Wilkinson
 The Canoe Theory: Hibbard, Hibbard & Stockman, Ph.D.
 The One Minute Manager: Kenneth Blanchard
 The Five Dysfunctions of a Team: Patrick Lencioni
 Secrets of the Millionaire Mind: T. Harv Eker
 What Got You Here Won’t Get You There: Marshall Goldsmith
 Little Red Book of Selling: Jeffrey H. Gitomer
 16x Real Simple Innovation for 16 Times Better Results: Richard Koch
 Endless Referrals: Bob Burg
 Leadership 101: John Maxwell
 Gung Ho: Kenneth Blanchard; Raving Fans; Kenneth Blanchard
 Crucial Conversations: Patterson, Grenny, McMillan, Switzler
 Good To Great: James Collins & Jerry I. Porras
 The Four Disciplines of Execution: Stephen R. Covey
 100 Ways To Motivate Others: Steve Chandler
 The Three Laws of Performance: Steve Zafron, Dave Logan
19
Reasons to Hire a Business Coach:
 Gain an objective opinion of your
business.
 Create a strategic plan that will direct
how your business will grow.
 Learn how and why leadership is so vital
to business growth and success.
 Increase the productivity of your
business and employees, now and in
the future.
 Discover skills you didn’t think existed.
 Exercise the muscle called your mind.
 Locate what is missing in your plan in
order to develop increased action.
 Reduce the stress in your personal and
business life.
 Reach and achieve what you once
thought were unrealistic goals.
 Hear how others are achieving success
in their business.
 Cultivate a much larger capacity for
producing exceptional results.
 Operate as someone who can
overcome ANY obstacle.
20
 Have power over your time instead of time
having power over you.
 Experience having “fun” in business again.
 Work from a place of creating rather than
“surviving”.
 Make a difference in the world in a profound
way.
 Have greater awareness and greater clarity
around goals and objectives.
 Experience improved relationships in every area
of your business.
 Greater capacity to initiate change within your
organization.
 Increase your competency for conflict
resolution.
 Become more assertive and make decisions
faster/easier.
 Increase your ability to develop leaders and
bench-strength.
 Experience increased retention of key
employees.
 Attract and develop high performers.
BusinessCoach.com provides specialized training for
client’s employees. Following are a few examples of
the types of trainings companies need.
Specialized Trainings for Clients
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 21
Sample 1: Building a Powerful Team
The purpose of this training is to develop managerial skills that effectively empower employees to engage and
Participate in the company to their fullest extent. Participants are introduced to techniques and strategies to
develop leadership traits that once emphasized and practiced by team members, provide the positive medium for
team members to interact and grow together. After attending the training, participants will know how to observe,
listen, communicate, suggest, motivate, analyze and interact with other team members in a positive and professional
manner.
Topics Covered:
 The relationship between ambition, responsibility, participation
 An assessment of leadership traits
 Developing a cohesive, interactive team
Learning Outcomes:
  Learn to develop a personal direction that furthers the organization’s goals
 Learn how to build self-esteem through active participation in your career
 Be able to assess individual values, and experience personal gratification while having a positive influence on others
Program Length: Designed to meet the needs of the organization ½ day $1K min.
Audience: Directors, Managers, Team Leaders and Team Members Double for a non-client
Special Features:
Participants form teams that conduct a new task in a novel environment. The exercise is followed by a debriefing
discussion. That examines what individual character traits surfaced during the exercise as participants examine their
own traits and assess the traits of others. The purpose of the exercise is to enhance team cohesiveness and
consensus building.
22
Sample 2: Strategic Planning Made Easy
The purpose of this training is to develop the basic components of the standard business plan into an action tool that
dictates growth, direction, and pace by measuring intermediate goals and providing for leadership development
among all employees. After attending this training, participants will be able to draft a “Practical Business Plan” or
“Business Proposal” that focuses on the steps needed to inspire the whole team in their commitment to accomplish
the company’s need for profitability. Participants will also be able to identify the underlying commitments that drive
people, and assist others in aligning the company’s goals, mission and vision.  
Topics Covered:
  Identifying Organizational Characteristics of the Business Plan
 An outline for the Practical Business Plan
 Presenting the Business Plan
 Developing the Business Plan
 Presenting Proposals
Learning Outcomes:
 Learn how to explore and create distinctions that open avenues for action in team member work, management, and
leadership qualities.
 Be able to create and present business proposals
 Be able to create a basic business plan by determining and applying basic questions and answers related to the plan
and/or proposal
Program Length: Designed to meet the needs of the organization
Audience: Directors, Teams, Managers, Support Personnel, Sales Staff, and Administrative Staff Members
Special Features: Participants form groups that write a Business Plan to create a profitable institution. Participants then
share their Business Plan with other groups. The course is designed to develop a total team, commitment to build a
framework for common goals, and foster a shared team commitment to achieve the goals of the business plan and
proposal.
23
The purpose of this training is to identify the terms and concepts used to develop strategies that maximize
relationships with customers. Team Leaders and Team Members are introduced to customer values, trends,
techniques, and strategies used to acquire, serve and keep customers. After attending this training,
participants
will be able to effectively assess, plan, coordinate and manage a customer Service Operation.
Topics Covered:
 Customer Service In Excellence
 Organizing Your Customer Service Approach
 The Value of Customer Trends, Strategies, and Techniques
 Keeping Score of How Well You Reach Your Customer Service Goals
Learning Outcomes:
 Develop the ability to use customer service terms, concepts and values as a medium to develop the best
organization and marketing plan for customer service
 Be able to draft and develop a Customer Service Mission Statement
 Recognize and apply trends and customer assessments for a timely and ever-changing customer service
strategy
 Create a Customer Service self-correcting system that eliminates “bad habits” among those in direct or
indirect contact with customers.
Program Length: Designed to meet the needs of the organization
Audience: Directors, Managers, Team Leaders, Team Members, and Human Resources Personnel
Special Features: Participants form teams that role-play the customer service relationship. The role-play is
followed by a group discussion about what training participants observed, their impressions of several customer
service issues such as handling complaints, requesting information, taking orders, handling a customer
emergency, and more.
24
Sample 3: Excellence In Customer Service
Sample 4: High Impact Leadership
The purpose of this training is to define the principles and values of leadership in your organization. Special
emphasis is on how to develop a culture that capitalizes on the diverse leadership characteristics within the
team. Participants will learn how to create leadership strategies that will enable them to properly manage a
solution-driven work environment. After attending this training, participants will gain insight for using change as
an opportunity to apply effective leadership principles.
Topics Covered:
 The “Key” to Success
 The Value of Leadership
 Leadership Principles versus Leadership Techniques
 The Empowerment of Change
 The Characteristics of an Effective Leader
 How to develop a “Solution-Driven” Work Environment
Learning Outcomes:
  Learn to identify opportunities to implement leadership principles
 Be able to identify a properly developed leadership strategy
 Be able to execute leadership strategies that are appropriate
 Assess team and individual team member behaviors and apply the appropriate leadership strategy for
maximum team effectiveness
Program Length: Designed to meet the needs of the organization
Audience: Directors, Managers, Manager Trainees, Team Members, and Human Resources Personnel
Special Features: Participants form “departments” which are tasked with the development of a leadership
training program for the organization’s administration department. At the completion of the exercise each
department will demonstrate to other participants how their team achieved the goals of the exercise; what
problems, if any, there were in achieving an effective training program.
25
The purpose of this training is to educate and empower leaders with the tools to make the team members/employees of
the organization accountable. More specifically, participants will learn the various areas in their business that
communicates the level of accountability desired by the leader. After attending this training, participants will be able to
identify what type of culture they want their organization to be and what areas to develop in their business to support and
implement accountability. With time and consistent accountability, participants will see an increase in employee
accountability that transforms into improved client services and increased profits.
Topics Covered:
 How to Create an Accountability Culture
 Ways for Leaders to Enforce Accountability
 How to Make your Organization Proactive
 How to Create Employee Buy-in
 How to Create a Highly Effective Team
Learning Outcomes:
  Identify the areas within your business that need further development in order to support the future of your
organization
 Be able to turn your mission, vision and company commitments into living documents that define and guide the
culture of your organization
 Understand how Coaching will create success with your employees and clients
 Learn the strategies and skills that will pump new life into your business
Program Length: Designed to meet the needs of the organization
Audience: Directors, Managers, Executives, Team Leaders, and Sales Mangers
Special Features: Participants will be able to present specific and current accountability issues facing their organization to
the group in order for the entire group to enact problem-solving techniques. This activity will encourage brainstorming and
further discussion about how to detect dysfunctional office behavior.
26
Sample 5: Holding Employees Accountable
The purpose of this training is to develop sales skills that successfully and consistently grow your business. This training is
designed to transform the average sales person into a confident sales team member. For the more experienced sales
person, this training is designed to fine-tune and expand their sales skills, making their sales all the more powerful. After
attending this training, participants will be able to apply several successful and key techniques that will grow your
business.
Topics Covered:
 The Sales Game
 Establishing Relationships
 Listening
 Under Promise and Over Deliver
 Motivational Techniques
Learning Outcomes:
 Be able to keep measure goals in focus
 Be able to successfully land the sale
 Learn to recognize shared values among team members
 Learn how to control the direction of the conversation
 Be able to establish winning long-term relationships with clients/customers
Program Length: One full day
Audience: Sales Persons, Directors, Managers, Team Leaders, and Team Members
Special Features: Participants learn all the guidelines and benefits to winning the sales game. Participants are
encouraged to present situations that they have encountered in a variety of sales situations in order to brainstorm
alternate ways of turning a cold or warm lead into a sale. Questions, outlines and methods of keeping track of leads are
presented to attendants in order to maximize their selling.
27
Sample 6: Training a Successful Sales Team
The contract between the coach and organization is
key to laying the foundation for the way the
coaching relationship works and creating powerful
agreements and goals upfront.
Letter of Agreement
http://www.businesscoach.com/ 800-983-7769/
gary@businesscoach.com
28
Letter of Agreement
Company Name: _________________________________________________________
Contact Name: ___________________________________________________________
 Address: ________________________________________________________________
 Phone: (_____) ________-_____________ Fax: (_____) ________-_____________
 Email: __________________________________________________________________
 The following outlines the objectives of the project, and our business terms and conditions. The nature
of our work is to include you, our client, in a Coaching program that is unique to you and your specific
business.
 
Specific Measurable Results (these are specific desired outcomes you, the client, define
and are looking to see happen in order to know that you are on track with the Coaching
program):
List all results you want from the coaching relationship below.
_____________________________________________________________________________________
_
_____________________________________________________________________________________
_
_____________________________________________________________________________________
_
_____________________________________________________________________________________
_
29
Continued . . .
Terms and Conditions:
 The following clarifies our business relationship regarding Client responsibility, fees and payment
schedule, and other legal considerations we have included.
 Client Responsibility:
 We request that you be responsible for the following activities:
  Ensuring people are available for Coaching sessions.
 Providing suitable facilities for group and individual Coaching sessions.
 Providing suitable facilities and food for workshops and group Coaching sessions.
 Fees and Payment Schedule:
 The professional fees for this program are $____________ plus any out-of-pocket expenses. We agree to
Obtain prior authorization if our out-of-pocket expenses are going to exceed $____________ in any
calendar month. Expenses are due upon receipt.
 Payment fees are to be made as follows:
 $____________ upon acceptance of this agreement and ________________ every 30 days following
Acceptance of this agreement for a total of twelve consecutive months.
Conditions:
Both parties acknowledge and agree that during the term of this agreement and in the course of the
duties hereunder, BusinessCoach.com (BC.com), shall have access to and become acquainted with
information concerning the operation and process of the Client, including manuals, policies, procedures
and other information that is owned by the Client and regularly used in the operation of the Client’s
business as well as the information of the Client’s trade secrets.
30
Continued . . . The Client acknowledges sole responsibility for the Client’s employees, contractors,
agents, supervisors, officers and directors and for any decisions, actions or conduct arising out of or in
any way relating to BC.com’s Services performed hereunder.
The Client agrees to indemnify, defend and hold BC.com and it’s partners and employees free and
harmless from any and all suits, actions, claims or liability arising out of or in any way related to
BC.com’s services provided hereunder.
Either party may terminate this agreement by giving four weeks written notice of cancellation.
 Confidentiality Guarantee:
BC.com specifically agrees not to misuse, misappropriate or disclose any trade secrets, directly or
indirectly, to any other person or use them in any way either during the term of this agreement or
thereafter, except as necessary for the duties described in this agreement.
Both parties acknowledge the sensitive nature of a Coaching relationship; BC.com hereby agrees to
hold in strict confidence content, proprietary actions, information and structures of the Client’s business
that may be encountered during Coaching sessions. Should the Client wish to execute a separate
agreement of confidentiality of the Client’s choosing, bc.com agrees to execute such an agreement.
Unanticipated Services: Additional work requested and not covered by the scope of this agreement
will
be issued a change order. BC.com agrees to issue a change order for the client’s approval prior to
implementation of the service. BC.com agrees that if a service is provided without initial approval from
the client, the client will not be responsible for the payment of said services. This letter may be a made
a contract by both parties dating and signing below. 
Agreed by: ______________________________________________ ___/___/___
 For: BusinessCoach.com Date
 Accepted by: ______________________________________________ ___/___/___
For: Client Date 31
Powerful Ground Rules for Coaching
  I agree to keep my appointments with my Coach. If, for reasons beyond my control, I am unable
to keep an appointment, I agree to communicate this immediately to my Coach.
 I agree to hold my phone calls and give the Coach my undivided attention during Coaching
sessions.
  I agree to take responsibility for and complete each project assignment.
  I agree to take responsibility for creating results from my participation with my Coach rather than
the Coach providing me with results.
  I acknowledge that the results I experience are in direct relationship to the goals, specific
measurable results, and critical promised actions I set and commit to.
  I acknowledge that my Coach does not judge me or my employees to be either “right or wrong”
or “good or bad” and I will, therefore, ask questions, make comments, and fully participate in the
dialogue with that in mind. I will encourage my employees to do the same.
  I will be responsible for making the Coach aware of any employee disputes that occur during the
Coaching process.
  I agree that part of this program is acknowledging myself and my employees for participating fully
with the Coaching process.
  I agree that the Coach is not here to Coach me in the direction that I think I need to be
Coached.
  I agree to share Coaching with other business owners and executives in order to experience the
powerful lesson of enrollment.
  I acknowledge that the Coaching process is sometimes emotional and I agree to keep the
promises made to myself, my business, employees and my Coach.
 ________Initial here
32
When You Change The Way You Look
At Things, The Things You Look At
CHANGE.
Wayne Dyer
 
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 33
Thanks for
taking time
today!
Great coaching & God bless, Coach Gary
http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 34

Mais conteúdo relacionado

Mais procurados

Coaching And Mentring Ppt
Coaching And Mentring PptCoaching And Mentring Ppt
Coaching And Mentring Pptdimplenift
 
The Practice & Business of Coaching
The Practice & Business of CoachingThe Practice & Business of Coaching
The Practice & Business of CoachingJonathan Jordan
 
WABC - Top 10 Linkedin Techniques To Get New Business Coaching Clients
WABC - Top 10 Linkedin Techniques To Get New Business Coaching ClientsWABC - Top 10 Linkedin Techniques To Get New Business Coaching Clients
WABC - Top 10 Linkedin Techniques To Get New Business Coaching ClientsSocial Jack
 
Coaching & management development
Coaching & management developmentCoaching & management development
Coaching & management developmentKhaled Anter
 
Does executive coaching work? The questions every coach needs to ask and (at ...
Does executive coaching work? The questions every coach needs to ask and (at ...Does executive coaching work? The questions every coach needs to ask and (at ...
Does executive coaching work? The questions every coach needs to ask and (at ...Center for Evidence-Based Management
 
H R Professionals Business Coaching Guide
H R  Professionals  Business  Coaching  GuideH R  Professionals  Business  Coaching  Guide
H R Professionals Business Coaching GuideVanHalen
 
Stop Managing, Start Coaching presentation
Stop Managing, Start Coaching presentationStop Managing, Start Coaching presentation
Stop Managing, Start Coaching presentationTenzin Dhondhen
 
Training Coaching Mentoring
Training Coaching MentoringTraining Coaching Mentoring
Training Coaching MentoringMargo Boster
 
Floyd Williams Digital lpg brochure interactive
Floyd Williams Digital lpg brochure interactiveFloyd Williams Digital lpg brochure interactive
Floyd Williams Digital lpg brochure interactiveworthyofmillions
 
Empowering People for Success: Coaching and Mentoring
Empowering People for Success: Coaching and MentoringEmpowering People for Success: Coaching and Mentoring
Empowering People for Success: Coaching and Mentoringbasmeh
 
Executive Coaching Fifth Quadrant
Executive Coaching Fifth QuadrantExecutive Coaching Fifth Quadrant
Executive Coaching Fifth QuadrantBeOne
 
Coaching for Workplace Performance
Coaching for Workplace PerformanceCoaching for Workplace Performance
Coaching for Workplace PerformanceEnspire Learning
 
Coaching performance coaching_mentoring
Coaching performance coaching_mentoringCoaching performance coaching_mentoring
Coaching performance coaching_mentoringShankar Myadharaveni
 

Mais procurados (19)

Develop U Coaching (Draft) Eng
Develop U Coaching (Draft) EngDevelop U Coaching (Draft) Eng
Develop U Coaching (Draft) Eng
 
Coaching And Mentring Ppt
Coaching And Mentring PptCoaching And Mentring Ppt
Coaching And Mentring Ppt
 
Business Cases for Executive Coaching
Business Cases for Executive CoachingBusiness Cases for Executive Coaching
Business Cases for Executive Coaching
 
The Practice & Business of Coaching
The Practice & Business of CoachingThe Practice & Business of Coaching
The Practice & Business of Coaching
 
WABC - Top 10 Linkedin Techniques To Get New Business Coaching Clients
WABC - Top 10 Linkedin Techniques To Get New Business Coaching ClientsWABC - Top 10 Linkedin Techniques To Get New Business Coaching Clients
WABC - Top 10 Linkedin Techniques To Get New Business Coaching Clients
 
Coaching & management development
Coaching & management developmentCoaching & management development
Coaching & management development
 
Does executive coaching work? The questions every coach needs to ask and (at ...
Does executive coaching work? The questions every coach needs to ask and (at ...Does executive coaching work? The questions every coach needs to ask and (at ...
Does executive coaching work? The questions every coach needs to ask and (at ...
 
H R Professionals Business Coaching Guide
H R  Professionals  Business  Coaching  GuideH R  Professionals  Business  Coaching  Guide
H R Professionals Business Coaching Guide
 
Executive coaching
Executive coaching Executive coaching
Executive coaching
 
Stop Managing, Start Coaching presentation
Stop Managing, Start Coaching presentationStop Managing, Start Coaching presentation
Stop Managing, Start Coaching presentation
 
Training Coaching Mentoring
Training Coaching MentoringTraining Coaching Mentoring
Training Coaching Mentoring
 
Floyd Williams Digital lpg brochure interactive
Floyd Williams Digital lpg brochure interactiveFloyd Williams Digital lpg brochure interactive
Floyd Williams Digital lpg brochure interactive
 
Empowering People for Success: Coaching and Mentoring
Empowering People for Success: Coaching and MentoringEmpowering People for Success: Coaching and Mentoring
Empowering People for Success: Coaching and Mentoring
 
Executive Coaching Fifth Quadrant
Executive Coaching Fifth QuadrantExecutive Coaching Fifth Quadrant
Executive Coaching Fifth Quadrant
 
Coaching for Workplace Performance
Coaching for Workplace PerformanceCoaching for Workplace Performance
Coaching for Workplace Performance
 
Managing the High Flyer
Managing the High FlyerManaging the High Flyer
Managing the High Flyer
 
Executive coaching pdf
Executive coaching pdfExecutive coaching pdf
Executive coaching pdf
 
Coaching performance coaching_mentoring
Coaching performance coaching_mentoringCoaching performance coaching_mentoring
Coaching performance coaching_mentoring
 
Develop U Coaching Eng
Develop U Coaching EngDevelop U Coaching Eng
Develop U Coaching Eng
 

Destaque

Small business plan writing
Small business plan   writingSmall business plan   writing
Small business plan writingzubeditufail
 
Nw biotech fundamentals day 1 session 2 the business lifecycle of a biotech
Nw biotech fundamentals day 1 session 2   the business lifecycle of a biotechNw biotech fundamentals day 1 session 2   the business lifecycle of a biotech
Nw biotech fundamentals day 1 session 2 the business lifecycle of a biotechNicholas Weston Lawyers
 
Small Business Summit_Business Model_Jeff Cutuli0_052615
Small Business Summit_Business Model_Jeff Cutuli0_052615Small Business Summit_Business Model_Jeff Cutuli0_052615
Small Business Summit_Business Model_Jeff Cutuli0_052615Jeff Cutuli
 
Top 10 business coach interview questions and answers
Top 10 business coach interview questions and answersTop 10 business coach interview questions and answers
Top 10 business coach interview questions and answerszingding974
 
2017 business coaching for startups and the self employed
2017 business coaching for startups and the self employed2017 business coaching for startups and the self employed
2017 business coaching for startups and the self employedFraser Hay
 
Agile And Lean Practices - The Mobile Academy
Agile And Lean Practices - The Mobile AcademyAgile And Lean Practices - The Mobile Academy
Agile And Lean Practices - The Mobile Academystrongandagile.co.uk
 
Scrum and Design Thinking on a Napkin
Scrum and Design Thinking on a NapkinScrum and Design Thinking on a Napkin
Scrum and Design Thinking on a NapkinStefan Haas
 
Leveraging UX & Kanban to Unleash Your Inner Startup
Leveraging UX & Kanban to Unleash Your Inner StartupLeveraging UX & Kanban to Unleash Your Inner Startup
Leveraging UX & Kanban to Unleash Your Inner StartupPete Kinser
 
Unit testing on embedded target with C++Test
Unit testing on embedded  target with C++TestUnit testing on embedded  target with C++Test
Unit testing on embedded target with C++TestEngineering Software Lab
 
LEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartups
LEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartupsLEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartups
LEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartupsRod King, Ph.D.
 
13 nlp presuppositions
13 nlp presuppositions13 nlp presuppositions
13 nlp presuppositionsAshLawrence
 
The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)
The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)
The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)Davender Gupta
 
LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...
LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...
LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...Rod King, Ph.D.
 
Executive Coaching Proposal
Executive Coaching ProposalExecutive Coaching Proposal
Executive Coaching ProposalJohn Carnes
 
Executive Coaching - Purpose, Process and Outcomes
Executive Coaching - Purpose, Process and OutcomesExecutive Coaching - Purpose, Process and Outcomes
Executive Coaching - Purpose, Process and OutcomesCraig Juengling
 
Talk with Steve Blank at true ventures
Talk with Steve Blank at true ventures Talk with Steve Blank at true ventures
Talk with Steve Blank at true ventures Alexander Osterwalder
 

Destaque (18)

Small business plan writing
Small business plan   writingSmall business plan   writing
Small business plan writing
 
Nw biotech fundamentals day 1 session 2 the business lifecycle of a biotech
Nw biotech fundamentals day 1 session 2   the business lifecycle of a biotechNw biotech fundamentals day 1 session 2   the business lifecycle of a biotech
Nw biotech fundamentals day 1 session 2 the business lifecycle of a biotech
 
Small Business Summit_Business Model_Jeff Cutuli0_052615
Small Business Summit_Business Model_Jeff Cutuli0_052615Small Business Summit_Business Model_Jeff Cutuli0_052615
Small Business Summit_Business Model_Jeff Cutuli0_052615
 
Top 10 business coach interview questions and answers
Top 10 business coach interview questions and answersTop 10 business coach interview questions and answers
Top 10 business coach interview questions and answers
 
2017 business coaching for startups and the self employed
2017 business coaching for startups and the self employed2017 business coaching for startups and the self employed
2017 business coaching for startups and the self employed
 
Agile And Lean Practices - The Mobile Academy
Agile And Lean Practices - The Mobile AcademyAgile And Lean Practices - The Mobile Academy
Agile And Lean Practices - The Mobile Academy
 
Scrum and Design Thinking on a Napkin
Scrum and Design Thinking on a NapkinScrum and Design Thinking on a Napkin
Scrum and Design Thinking on a Napkin
 
Leveraging UX & Kanban to Unleash Your Inner Startup
Leveraging UX & Kanban to Unleash Your Inner StartupLeveraging UX & Kanban to Unleash Your Inner Startup
Leveraging UX & Kanban to Unleash Your Inner Startup
 
Unit testing on embedded target with C++Test
Unit testing on embedded  target with C++TestUnit testing on embedded  target with C++Test
Unit testing on embedded target with C++Test
 
LEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartups
LEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartupsLEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartups
LEAN STARTUP LIFECYCLE: 5 Stages in the Evolution of Billion Dollar $tartups
 
13 nlp presuppositions
13 nlp presuppositions13 nlp presuppositions
13 nlp presuppositions
 
The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)
The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)
The Business Model Canvas - Your Plan For Success (Startup Weekend Montreal)
 
LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...
LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...
LEAN STORYBOARDING: Successfully Facilitate Lean Improvement, Innovation, and...
 
Executive Coaching Proposal
Executive Coaching ProposalExecutive Coaching Proposal
Executive Coaching Proposal
 
Executive Coaching - Purpose, Process and Outcomes
Executive Coaching - Purpose, Process and OutcomesExecutive Coaching - Purpose, Process and Outcomes
Executive Coaching - Purpose, Process and Outcomes
 
Talk with Steve Blank at true ventures
Talk with Steve Blank at true ventures Talk with Steve Blank at true ventures
Talk with Steve Blank at true ventures
 
Creating Start-Up Success
Creating Start-Up SuccessCreating Start-Up Success
Creating Start-Up Success
 
Burn Your Business Plan
Burn Your Business PlanBurn Your Business Plan
Burn Your Business Plan
 

Semelhante a Business Coaching Essentials and Fundamentals

Business Coaching done Right!
Business Coaching done Right!Business Coaching done Right!
Business Coaching done Right!Gus Chaveste
 
Malaysia's100 Star Pullout 2014
Malaysia's100 Star Pullout 2014Malaysia's100 Star Pullout 2014
Malaysia's100 Star Pullout 2014Joanna Mary
 
'Buy back a day' whitepaper
'Buy back a day' whitepaper 'Buy back a day' whitepaper
'Buy back a day' whitepaper John Drury
 
Making Waves: 3 Secrets to Becoming a Highly Paid Executive Faster
Making Waves: 3 Secrets to Becoming a Highly Paid Executive FasterMaking Waves: 3 Secrets to Becoming a Highly Paid Executive Faster
Making Waves: 3 Secrets to Becoming a Highly Paid Executive FasterThe Management Coach
 
Confidence article with leaflet embedded
Confidence article with leaflet embeddedConfidence article with leaflet embedded
Confidence article with leaflet embeddedNicola Burnett Smith
 
Men Behaving Badly
Men Behaving BadlyMen Behaving Badly
Men Behaving BadlyMike Barnes
 
12 things you should know about career coaching
12 things you should know about career coaching12 things you should know about career coaching
12 things you should know about career coachingYork Walker
 
Solid Details About Management Which Is Understandable
Solid Details About Management Which Is UnderstandableSolid Details About Management Which Is Understandable
Solid Details About Management Which Is Understandablevariousflat7326
 
What are the keys to success
What are the keys to successWhat are the keys to success
What are the keys to successAbhishek Saha
 
Doing Business on Purpose
Doing Business on PurposeDoing Business on Purpose
Doing Business on Purposecolleen Horne
 
101 ways to succeed in selling
101 ways to succeed in selling101 ways to succeed in selling
101 ways to succeed in sellingSteve Francisco
 
Successful KM Initiatives
Successful KM InitiativesSuccessful KM Initiatives
Successful KM InitiativesDavid Gurteen
 
Bernadette Cashin Research Paper
Bernadette Cashin Research PaperBernadette Cashin Research Paper
Bernadette Cashin Research PaperShelly Martinez
 
The next stages of your journey to agile performance management
The next stages of your journey to agile performance managementThe next stages of your journey to agile performance management
The next stages of your journey to agile performance managementDavid Perks
 
Ken Preso May 27 2009 Speakers Preso
Ken Preso May 27 2009 Speakers PresoKen Preso May 27 2009 Speakers Preso
Ken Preso May 27 2009 Speakers PresoDunderwood3131
 

Semelhante a Business Coaching Essentials and Fundamentals (20)

Business Coaching done Right!
Business Coaching done Right!Business Coaching done Right!
Business Coaching done Right!
 
Malaysia's100 Star Pullout 2014
Malaysia's100 Star Pullout 2014Malaysia's100 Star Pullout 2014
Malaysia's100 Star Pullout 2014
 
leader ebook
leader ebookleader ebook
leader ebook
 
'Buy back a day' whitepaper
'Buy back a day' whitepaper 'Buy back a day' whitepaper
'Buy back a day' whitepaper
 
Making Waves: 3 Secrets to Becoming a Highly Paid Executive Faster
Making Waves: 3 Secrets to Becoming a Highly Paid Executive FasterMaking Waves: 3 Secrets to Becoming a Highly Paid Executive Faster
Making Waves: 3 Secrets to Becoming a Highly Paid Executive Faster
 
Climbing the ladder
Climbing the ladderClimbing the ladder
Climbing the ladder
 
Confidence article with leaflet embedded
Confidence article with leaflet embeddedConfidence article with leaflet embedded
Confidence article with leaflet embedded
 
Men Behaving Badly
Men Behaving BadlyMen Behaving Badly
Men Behaving Badly
 
12 things you should know about career coaching
12 things you should know about career coaching12 things you should know about career coaching
12 things you should know about career coaching
 
Solid Details About Management Which Is Understandable
Solid Details About Management Which Is UnderstandableSolid Details About Management Which Is Understandable
Solid Details About Management Which Is Understandable
 
Leadership Workshop 2
Leadership Workshop 2Leadership Workshop 2
Leadership Workshop 2
 
What are the keys to success
What are the keys to successWhat are the keys to success
What are the keys to success
 
Doing Business on Purpose
Doing Business on PurposeDoing Business on Purpose
Doing Business on Purpose
 
101 ways to succeed in selling
101 ways to succeed in selling101 ways to succeed in selling
101 ways to succeed in selling
 
Successful KM Initiatives
Successful KM InitiativesSuccessful KM Initiatives
Successful KM Initiatives
 
Bernadette Cashin Research Paper
Bernadette Cashin Research PaperBernadette Cashin Research Paper
Bernadette Cashin Research Paper
 
Career Mapping And Planning
Career Mapping And PlanningCareer Mapping And Planning
Career Mapping And Planning
 
Cactus culture final
Cactus culture finalCactus culture final
Cactus culture final
 
The next stages of your journey to agile performance management
The next stages of your journey to agile performance managementThe next stages of your journey to agile performance management
The next stages of your journey to agile performance management
 
Ken Preso May 27 2009 Speakers Preso
Ken Preso May 27 2009 Speakers PresoKen Preso May 27 2009 Speakers Preso
Ken Preso May 27 2009 Speakers Preso
 

Último

The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 

Último (20)

The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 

Business Coaching Essentials and Fundamentals

  • 1. A Time Tested Organizational Coaching Model: A BusinessCoach.com business coach is trained to step over nothing, uncover everything, reveal what’s missing and inspire others in the infinite potential of their client’s success. http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 1 Presented by Gary Henson, President of BusinessCoach.com
  • 2. Gary Bradford Henson: Age 61, 30 year entrepreneur with a dry sense of humor, an inspiration to anyone who knows him, a lover of mankind, a believer in Jesus, a true family man. You can’t be small around him. The man behind BusinessCoach.com. http://www.businesscoach.com/ 800-983-7769 gary@businesscoach.com 2
  • 3. Our Vision  BusinessCoach.com is a world-class Business Coaching and training resource born from a clear vision – to cause transformation in the world.  Our Mission  We are the stand for the transformation of leaders in business. We create new workplace cultures that are unstoppable. Leaders and their teams look forward to going to work and to the daily challenge of consistently improving their performance. Our Commitments  We are honored to Coach leaders so they experience a greater sense of fulfillment and we are committed to teaching them the art of developing productive teams.  We commit to provide training and Coaching services that produce extraordinary results.  We are Champions Coaching Champions to cause breakthroughs in the face of daily circumstances. We generate powerful results that make an impact on people’s daily lives personally and professionally.  We commit to hiring creative, progressive employees that are committed to our mission and vision.  We are committed to a fun, family oriented and exciting workplace.  Through our commitment to growth, acknowledgement and personal Coaching of one another, our organization promotes a ‘want to be here’ attitude.  We are a sales-driven organization committed to consistently utilize a scoreboard for measuring and achieving financial goals. 3
  • 4. BusinessCoach.com’s Definition Of Business Coaching  What does Business Coaching provide?  Coaching is an extraordinary relationship between two or more people that commit to a common goal or future.  The role of the client is to be willing to change their approach to business and be open to reinventing themselves and their current belief system.  The client must be committed not only to change but to learning and growth.  The role of the Coach is to discover what the client is passionate about in their business and personal life. At times, the Coach intervenes when he sees the client drifting or losing focus on their goals. The Coach is always standing in the future that the client wants to create and is totally committed to their success.  Business Coaching by design creates an environment for an organization to see its potential while not being influenced by the past. Organizations are often limited by their own self imposed limitations or fixed positions that prevent taking action or producing bottom line results.  Business Coaching can be powerful for organizations that want to have breakthroughs in areas where they have previously been stuck or experienced unsatisfactory results.  BusinessCoach.com has been dedicated to this process Since1989 and remains committed to the development of extraordinary leaders and their teams, regardless of where they are in the process. 4
  • 5. Domains of Knowledge We Don’t Know We Don’t Know We Know We Know We Know We Don’t Know Access Through Coaching All Breakthroughs Occur in this Domain A coach is someone who gets you to do what you don’t want to do so you can be who you want to be.- Dallas Cowboys Coach Landry 5
  • 6. When You Change The Way You Look At Things The Things You Look At Change. 6
  • 7. http://www.businesscoach.com/ 800-983-7769 gary@businesscoach.com 7 Ordinary Not Coachable Comfortable Reasonable Playing small Avoiding risk Status quo Fearful Reactive Common goals WIIFM Non-entrepreneurial Blame/make wrong Focus on competition Paying attention to obvious Circumstances get in the way Self-centered Out of integrity Excuses vs. responsible Closed-minded Average Satisfied the way it is Stingy Undeclared expectations Extraordinary Creative Being unreasonable Risk taker Leveraging others skills Coachable Open minded Passionate Focused Continuous personal/professional growth High level communication Committed Team-oriented Generous Visionary Empowerment Courageous Being honest Being in integrity/keeping your word Possibility thinking Leadership Fun Clear expectations Humble Ambitious Diverse Proactive Balanced
  • 8. http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 8 Consulting Reporting This is broken and needs fixing Good/ Bad Right/ wrong Information (no transformation) Systems in place Business knowledge Ordinary conversations Something’s wrong here Inside of the comfort zone Conservative approach Coaching Counseling Listening Helping Life lessons Teacher/student relationship Advising Sharing examples Supporting Problem solving Open communication Mentoring
  • 9. Vision and Commitment + Effective Communication and Keeping Score + Action Planning and Teamwork + Leadership and Accountability = RESULTS Once you achieve results return to vision and commitment and keep following the model over and over again. If you’re not getting to the “results” stage, make sure you are thoroughly putting each of the above pieces in place. 9 Our Model for Business Coaching
  • 10. Management Meeting Agenda What’s Working ____________________________________________ ____________________________________________ What’s Not Working? ____________________________________________ ____________________________________________ What’s Missing? ____________________________________________ ____________________________________________ What’s Next? ____________________________________________ http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 10
  • 11. Our Likely Story  Often times we relate to situations, actions or conversations as stories.  Stories can seem as though they are the truth.  Stories describe how we perceived what happened vs. what actually happened.  Stories create obstacles or barriers that get in the way of our view of reality.  Stories can paralyze action and avoid accountability and responsibility.  The Business Coach is trained to distinguish with the client what happened vs. the perception of what happened; the Business Coach then works with the client to distinguish stories in their business that prevent action or results.  The Business Coach works with the client on how to use no-excuse- management to maximize performance of the people and the business.  Who would you be without your story? 11
  • 12. Our Likely Story The “story” is the private and public conversation of justifications, reasons, explanations, and fixed positions that stand in the way of our being effective.   We often trade our “story” for the results we intend. People rarely consider what would be possible if they were not limited by their “story.”   Our “story” obscures the “source” of our effectiveness by locating what happened outside ourselves. Our “story” has a design that always seeks to make us “right” about the interpretations we are creating. Often, others are made wrong in our “story.” Our “story” can also be a commitment to “looking good” to ourselves, and to what others perceive.   We accept our “story” as though it were true, valid and “reasonable.” We are “blind” to our “story.” If we are skillful, we sell our “story” to others. They often buy in, thus creating additional agreement or “reality” about our “story.”   We seldom notice that our “story” is composed of unexamined assumptions and ungrounded assessments that produce no distinctly designed action. Ultimately, what we are left with is a life made out of our “story.” The result of this shows up as life not working, or struggle.   When we are able to distinguish what happened and the meaning we gave to what happened, then we can take responsibility for creating our “story.” Taking on responsibility frees us from the prison of our “story.”   12
  • 13. Being Accountable Accountability is living by choice rather than living by accident. Accountability is the opportunity to carve out the future rather than sit back and have it happen to you. Without accountability, there is no committed speech, there are no promises and no declarations. Therefore, there are no breakthroughs. There is, at best, business as usual or the status quo.  A promise for which you are accountable has power. A promise made from the stand that you are your word engages you as a participant. You cease to be a spectator in your life as your words and actions impact the world. With a promise, you create a condition that supports your commitment rather than your moods.  When you are accountable to your promises you are your word; thus, your relationship to the world shifts. You find yourself producing results in all areas of your life. The experience is one of joy, fearlessness, irrepressible energy and satisfaction.   http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 13
  • 14. What It Takes To Be Number One Winning is not a sometime thing; it's an all the time thing. You don't win once in a while; you don't do things right once in a while; you do them right all the time. Winning is a habit. Unfortunately, so is losing. There is no room for second place. There is only one place in my game, and that's first place. I have finished second twice in my time at Green Bay, and I don't ever want to finish second again. There is a second place bowl game, but it is a game for losers played by losers. It is and always has been an American zeal to be first in anything we do, and to win, and to win. Every time a football player goes to ply his trade he's got to play from the ground up—from the soles of his feet right up to his head. Every inch of him has to play. Some guys play with their head. That's O.K. You've got to be smart to be number one in any business. But more importantly, you've got to play with your heart, with every fiber of your body. If you're lucky enough to find a guy with a lot of head and a lot of heart, he's never going to come off the field second. Running a football team is no different than running any other kind of organization—an army, a political party or a business. The principles are the same. The object is to win—to beat the other guy. Maybe that sounds hard or cruel. I don't think it is. It is a reality of life that men are competitive and the most competitive games draw the most competitive men. That's why they are there—to compete, to know the rules and objectives when they get in the game. The object is to win fairly, squarely, by the rules—but to win. And in truth, I've never known a man worth his salt who in the long run, deep down in his heart, didn't appreciate the grind, the discipline. There is something in good men that really yearns for discipline and the harsh reality of head to head combat. I don't say these things because I believe in the "brute" nature of man or that men must be brutalized to be combative. I believe in God, and I believe in human decency. But I firmly believe that any man's finest hour—his greatest fulfillment to all he holds dear—is that moment when he has to work his heart out in a good cause and he's exhausted on the field of battle— victorious.”- Vince Lombardi 14
  • 15. What is a TEAM in Business? http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 15 People with a common and well understood purposeand/or mission.  People who are willing to communicate clearlyand effectively.  People with a common commitment as well as unique concerns with clearly defined individual accountabilities.    People with an aligned agreement to produce their collective and individual accomplishmentsat some mutually agreed upon level of performance.   People with absolute commitment to an environment allowing for a balance of communication, contribution and acceptance.  People utilizing coordinated action in language to forward their common commitment to accomplishments, relationships and fun.
  • 16. Company Survey Name: _________________________ Position/Title: _____________________ All answers will be held in strict confidence. Please answer all questions to the best of your ability. Give as much detail as possible. If necessary, attach additional pages. -How long have you been working at this place of business? How long have you been at your current job description? -What is it that you like most about your job? What is it that you like least about your job? -What could take place that would encourage you to become more enthusiastic about coming to work everyday, especially on a Monday morning after a wonderful weekend? -What changes do you feel would make this business more successful or productive? If you were to become the owner of this business and you could make any changes that you wanted, what would they be? -What three adjectives do you think appropriately describes the business culture at this time? 16
  • 17. Let’s Assume For Just A Moment That You Are In Business To Make Money. $  http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 17
  • 18. Job Description Outline Position Title: Reports To: Objective: Responsibilities: Position Specific Responsibilities: Standards of Performance: http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 18
  • 19. Client Recommended Reading List All of the below books are available through BusinessCoach.com  The Dream Giver: Bruce Wilkinson  The Canoe Theory: Hibbard, Hibbard & Stockman, Ph.D.  The One Minute Manager: Kenneth Blanchard  The Five Dysfunctions of a Team: Patrick Lencioni  Secrets of the Millionaire Mind: T. Harv Eker  What Got You Here Won’t Get You There: Marshall Goldsmith  Little Red Book of Selling: Jeffrey H. Gitomer  16x Real Simple Innovation for 16 Times Better Results: Richard Koch  Endless Referrals: Bob Burg  Leadership 101: John Maxwell  Gung Ho: Kenneth Blanchard; Raving Fans; Kenneth Blanchard  Crucial Conversations: Patterson, Grenny, McMillan, Switzler  Good To Great: James Collins & Jerry I. Porras  The Four Disciplines of Execution: Stephen R. Covey  100 Ways To Motivate Others: Steve Chandler  The Three Laws of Performance: Steve Zafron, Dave Logan 19
  • 20. Reasons to Hire a Business Coach:  Gain an objective opinion of your business.  Create a strategic plan that will direct how your business will grow.  Learn how and why leadership is so vital to business growth and success.  Increase the productivity of your business and employees, now and in the future.  Discover skills you didn’t think existed.  Exercise the muscle called your mind.  Locate what is missing in your plan in order to develop increased action.  Reduce the stress in your personal and business life.  Reach and achieve what you once thought were unrealistic goals.  Hear how others are achieving success in their business.  Cultivate a much larger capacity for producing exceptional results.  Operate as someone who can overcome ANY obstacle. 20  Have power over your time instead of time having power over you.  Experience having “fun” in business again.  Work from a place of creating rather than “surviving”.  Make a difference in the world in a profound way.  Have greater awareness and greater clarity around goals and objectives.  Experience improved relationships in every area of your business.  Greater capacity to initiate change within your organization.  Increase your competency for conflict resolution.  Become more assertive and make decisions faster/easier.  Increase your ability to develop leaders and bench-strength.  Experience increased retention of key employees.  Attract and develop high performers.
  • 21. BusinessCoach.com provides specialized training for client’s employees. Following are a few examples of the types of trainings companies need. Specialized Trainings for Clients http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 21
  • 22. Sample 1: Building a Powerful Team The purpose of this training is to develop managerial skills that effectively empower employees to engage and Participate in the company to their fullest extent. Participants are introduced to techniques and strategies to develop leadership traits that once emphasized and practiced by team members, provide the positive medium for team members to interact and grow together. After attending the training, participants will know how to observe, listen, communicate, suggest, motivate, analyze and interact with other team members in a positive and professional manner. Topics Covered:  The relationship between ambition, responsibility, participation  An assessment of leadership traits  Developing a cohesive, interactive team Learning Outcomes:   Learn to develop a personal direction that furthers the organization’s goals  Learn how to build self-esteem through active participation in your career  Be able to assess individual values, and experience personal gratification while having a positive influence on others Program Length: Designed to meet the needs of the organization ½ day $1K min. Audience: Directors, Managers, Team Leaders and Team Members Double for a non-client Special Features: Participants form teams that conduct a new task in a novel environment. The exercise is followed by a debriefing discussion. That examines what individual character traits surfaced during the exercise as participants examine their own traits and assess the traits of others. The purpose of the exercise is to enhance team cohesiveness and consensus building. 22
  • 23. Sample 2: Strategic Planning Made Easy The purpose of this training is to develop the basic components of the standard business plan into an action tool that dictates growth, direction, and pace by measuring intermediate goals and providing for leadership development among all employees. After attending this training, participants will be able to draft a “Practical Business Plan” or “Business Proposal” that focuses on the steps needed to inspire the whole team in their commitment to accomplish the company’s need for profitability. Participants will also be able to identify the underlying commitments that drive people, and assist others in aligning the company’s goals, mission and vision.   Topics Covered:   Identifying Organizational Characteristics of the Business Plan  An outline for the Practical Business Plan  Presenting the Business Plan  Developing the Business Plan  Presenting Proposals Learning Outcomes:  Learn how to explore and create distinctions that open avenues for action in team member work, management, and leadership qualities.  Be able to create and present business proposals  Be able to create a basic business plan by determining and applying basic questions and answers related to the plan and/or proposal Program Length: Designed to meet the needs of the organization Audience: Directors, Teams, Managers, Support Personnel, Sales Staff, and Administrative Staff Members Special Features: Participants form groups that write a Business Plan to create a profitable institution. Participants then share their Business Plan with other groups. The course is designed to develop a total team, commitment to build a framework for common goals, and foster a shared team commitment to achieve the goals of the business plan and proposal. 23
  • 24. The purpose of this training is to identify the terms and concepts used to develop strategies that maximize relationships with customers. Team Leaders and Team Members are introduced to customer values, trends, techniques, and strategies used to acquire, serve and keep customers. After attending this training, participants will be able to effectively assess, plan, coordinate and manage a customer Service Operation. Topics Covered:  Customer Service In Excellence  Organizing Your Customer Service Approach  The Value of Customer Trends, Strategies, and Techniques  Keeping Score of How Well You Reach Your Customer Service Goals Learning Outcomes:  Develop the ability to use customer service terms, concepts and values as a medium to develop the best organization and marketing plan for customer service  Be able to draft and develop a Customer Service Mission Statement  Recognize and apply trends and customer assessments for a timely and ever-changing customer service strategy  Create a Customer Service self-correcting system that eliminates “bad habits” among those in direct or indirect contact with customers. Program Length: Designed to meet the needs of the organization Audience: Directors, Managers, Team Leaders, Team Members, and Human Resources Personnel Special Features: Participants form teams that role-play the customer service relationship. The role-play is followed by a group discussion about what training participants observed, their impressions of several customer service issues such as handling complaints, requesting information, taking orders, handling a customer emergency, and more. 24 Sample 3: Excellence In Customer Service
  • 25. Sample 4: High Impact Leadership The purpose of this training is to define the principles and values of leadership in your organization. Special emphasis is on how to develop a culture that capitalizes on the diverse leadership characteristics within the team. Participants will learn how to create leadership strategies that will enable them to properly manage a solution-driven work environment. After attending this training, participants will gain insight for using change as an opportunity to apply effective leadership principles. Topics Covered:  The “Key” to Success  The Value of Leadership  Leadership Principles versus Leadership Techniques  The Empowerment of Change  The Characteristics of an Effective Leader  How to develop a “Solution-Driven” Work Environment Learning Outcomes:   Learn to identify opportunities to implement leadership principles  Be able to identify a properly developed leadership strategy  Be able to execute leadership strategies that are appropriate  Assess team and individual team member behaviors and apply the appropriate leadership strategy for maximum team effectiveness Program Length: Designed to meet the needs of the organization Audience: Directors, Managers, Manager Trainees, Team Members, and Human Resources Personnel Special Features: Participants form “departments” which are tasked with the development of a leadership training program for the organization’s administration department. At the completion of the exercise each department will demonstrate to other participants how their team achieved the goals of the exercise; what problems, if any, there were in achieving an effective training program. 25
  • 26. The purpose of this training is to educate and empower leaders with the tools to make the team members/employees of the organization accountable. More specifically, participants will learn the various areas in their business that communicates the level of accountability desired by the leader. After attending this training, participants will be able to identify what type of culture they want their organization to be and what areas to develop in their business to support and implement accountability. With time and consistent accountability, participants will see an increase in employee accountability that transforms into improved client services and increased profits. Topics Covered:  How to Create an Accountability Culture  Ways for Leaders to Enforce Accountability  How to Make your Organization Proactive  How to Create Employee Buy-in  How to Create a Highly Effective Team Learning Outcomes:   Identify the areas within your business that need further development in order to support the future of your organization  Be able to turn your mission, vision and company commitments into living documents that define and guide the culture of your organization  Understand how Coaching will create success with your employees and clients  Learn the strategies and skills that will pump new life into your business Program Length: Designed to meet the needs of the organization Audience: Directors, Managers, Executives, Team Leaders, and Sales Mangers Special Features: Participants will be able to present specific and current accountability issues facing their organization to the group in order for the entire group to enact problem-solving techniques. This activity will encourage brainstorming and further discussion about how to detect dysfunctional office behavior. 26 Sample 5: Holding Employees Accountable
  • 27. The purpose of this training is to develop sales skills that successfully and consistently grow your business. This training is designed to transform the average sales person into a confident sales team member. For the more experienced sales person, this training is designed to fine-tune and expand their sales skills, making their sales all the more powerful. After attending this training, participants will be able to apply several successful and key techniques that will grow your business. Topics Covered:  The Sales Game  Establishing Relationships  Listening  Under Promise and Over Deliver  Motivational Techniques Learning Outcomes:  Be able to keep measure goals in focus  Be able to successfully land the sale  Learn to recognize shared values among team members  Learn how to control the direction of the conversation  Be able to establish winning long-term relationships with clients/customers Program Length: One full day Audience: Sales Persons, Directors, Managers, Team Leaders, and Team Members Special Features: Participants learn all the guidelines and benefits to winning the sales game. Participants are encouraged to present situations that they have encountered in a variety of sales situations in order to brainstorm alternate ways of turning a cold or warm lead into a sale. Questions, outlines and methods of keeping track of leads are presented to attendants in order to maximize their selling. 27 Sample 6: Training a Successful Sales Team
  • 28. The contract between the coach and organization is key to laying the foundation for the way the coaching relationship works and creating powerful agreements and goals upfront. Letter of Agreement http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 28
  • 29. Letter of Agreement Company Name: _________________________________________________________ Contact Name: ___________________________________________________________  Address: ________________________________________________________________  Phone: (_____) ________-_____________ Fax: (_____) ________-_____________  Email: __________________________________________________________________  The following outlines the objectives of the project, and our business terms and conditions. The nature of our work is to include you, our client, in a Coaching program that is unique to you and your specific business.   Specific Measurable Results (these are specific desired outcomes you, the client, define and are looking to see happen in order to know that you are on track with the Coaching program): List all results you want from the coaching relationship below. _____________________________________________________________________________________ _ _____________________________________________________________________________________ _ _____________________________________________________________________________________ _ _____________________________________________________________________________________ _ 29
  • 30. Continued . . . Terms and Conditions:  The following clarifies our business relationship regarding Client responsibility, fees and payment schedule, and other legal considerations we have included.  Client Responsibility:  We request that you be responsible for the following activities:   Ensuring people are available for Coaching sessions.  Providing suitable facilities for group and individual Coaching sessions.  Providing suitable facilities and food for workshops and group Coaching sessions.  Fees and Payment Schedule:  The professional fees for this program are $____________ plus any out-of-pocket expenses. We agree to Obtain prior authorization if our out-of-pocket expenses are going to exceed $____________ in any calendar month. Expenses are due upon receipt.  Payment fees are to be made as follows:  $____________ upon acceptance of this agreement and ________________ every 30 days following Acceptance of this agreement for a total of twelve consecutive months. Conditions: Both parties acknowledge and agree that during the term of this agreement and in the course of the duties hereunder, BusinessCoach.com (BC.com), shall have access to and become acquainted with information concerning the operation and process of the Client, including manuals, policies, procedures and other information that is owned by the Client and regularly used in the operation of the Client’s business as well as the information of the Client’s trade secrets. 30
  • 31. Continued . . . The Client acknowledges sole responsibility for the Client’s employees, contractors, agents, supervisors, officers and directors and for any decisions, actions or conduct arising out of or in any way relating to BC.com’s Services performed hereunder. The Client agrees to indemnify, defend and hold BC.com and it’s partners and employees free and harmless from any and all suits, actions, claims or liability arising out of or in any way related to BC.com’s services provided hereunder. Either party may terminate this agreement by giving four weeks written notice of cancellation.  Confidentiality Guarantee: BC.com specifically agrees not to misuse, misappropriate or disclose any trade secrets, directly or indirectly, to any other person or use them in any way either during the term of this agreement or thereafter, except as necessary for the duties described in this agreement. Both parties acknowledge the sensitive nature of a Coaching relationship; BC.com hereby agrees to hold in strict confidence content, proprietary actions, information and structures of the Client’s business that may be encountered during Coaching sessions. Should the Client wish to execute a separate agreement of confidentiality of the Client’s choosing, bc.com agrees to execute such an agreement. Unanticipated Services: Additional work requested and not covered by the scope of this agreement will be issued a change order. BC.com agrees to issue a change order for the client’s approval prior to implementation of the service. BC.com agrees that if a service is provided without initial approval from the client, the client will not be responsible for the payment of said services. This letter may be a made a contract by both parties dating and signing below.  Agreed by: ______________________________________________ ___/___/___  For: BusinessCoach.com Date  Accepted by: ______________________________________________ ___/___/___ For: Client Date 31
  • 32. Powerful Ground Rules for Coaching   I agree to keep my appointments with my Coach. If, for reasons beyond my control, I am unable to keep an appointment, I agree to communicate this immediately to my Coach.  I agree to hold my phone calls and give the Coach my undivided attention during Coaching sessions.   I agree to take responsibility for and complete each project assignment.   I agree to take responsibility for creating results from my participation with my Coach rather than the Coach providing me with results.   I acknowledge that the results I experience are in direct relationship to the goals, specific measurable results, and critical promised actions I set and commit to.   I acknowledge that my Coach does not judge me or my employees to be either “right or wrong” or “good or bad” and I will, therefore, ask questions, make comments, and fully participate in the dialogue with that in mind. I will encourage my employees to do the same.   I will be responsible for making the Coach aware of any employee disputes that occur during the Coaching process.   I agree that part of this program is acknowledging myself and my employees for participating fully with the Coaching process.   I agree that the Coach is not here to Coach me in the direction that I think I need to be Coached.   I agree to share Coaching with other business owners and executives in order to experience the powerful lesson of enrollment.   I acknowledge that the Coaching process is sometimes emotional and I agree to keep the promises made to myself, my business, employees and my Coach.  ________Initial here 32
  • 33. When You Change The Way You Look At Things, The Things You Look At CHANGE. Wayne Dyer   http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 33
  • 34. Thanks for taking time today! Great coaching & God bless, Coach Gary http://www.businesscoach.com/ 800-983-7769/ gary@businesscoach.com 34