1. Services Overview
T: 02 9016 7934 | E: info@radiussg.com.au
W: www.radiussg.com.au

2. • Introduction
• Our Services
• Brand/Marketing
• Governance
• Creating A Services
Solution
• Service Transition
• Conclusions
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3. Company Overview
Established Part of the Ebit Innovative and
Highly Focussed on
2004 and group - unique
experienced Client Value
relaunched in $160million approach to
team Add
2012 t/o market
T: 02 9016 7934 | E: info@radiussg.com.au | W: www.radiussg.com.au 3

4. Our Services
Solid and successful track record for delivering high quality
technical resource solutions for end clients and service
partners
Progressively extending these services in response to requests
from our established clients for more radical and
comprehensive service solutions
Actively promoting and accelerating the development of these
capabilities to provide a wider range of high quality and cost
effective solutions for our clients
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5. Our Services
• Radius Solutions research has identified that 30% of a company’s in-house professional
services personnel typically are not fully utilised throughout the year and possibly up to
50% for operational teams with field services
• Translated into costs a company with 50 consultants, 5 project managers, 12 operational
analysts and 20 field services engineers could be carrying up to $1.2M of what is
essentially resource ‘fat’
• During the boom years increasing revenue and profit created demand for both permanent
and contract personnel to meet the needs of rapidly growing IT departments.
Salary levels increased across all skill types as companies competed with each other to
acquire and retain valuable skill sets.
• As the market slumped increased client price sensitivity and competition for a smaller pool
of new business sent costs to the top of every CFO’s list of priorities and IT departments
began to downsize to reduce cost
• The challenge today is to reduce resource costs without putting service commitments at
risk or constraining new business sales and cost efficient growth
 “Radius Solutions provides a portfolio of solutions to help its clients address these
challenges and provide a new strategic and cost efficient approach to service delivery
for future growth”
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6. Our Services
Radius Solutions Comprise of:
Professional Services
• Technical Bench: Provision of flexible, skilled, professional and highly cost effective technical
resource
• Projects: Resource and or manage projects from requirements analysis thru design to
operational implementation
• IMAC (Install, Move, Add and Change): Utility based service that reduces client costs by
removing the need to incorporate full time in-house resource to meet service requirements
Recruitment Services - Range of solutions to reduce operational support service costs
• Permanent Recruitment: Delivery of a high quality permanent recruitment service
Net source is able to offer Campaign Management, Search and Selection and Contingent
recruitment.
• Contract Recruitment: Delivery of a traditional contract recruitment service. Using our
extensive technical bench and a combination of resourcing and service delivery management
models, we can minimise costs, assure quality and enhance both agility/ scalability
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7. Our Services
Technical Bench
• Executive range of technical skills
encompassing workspace and networking
from most technology vendors
• Ability to provide Engineering capability on a
range of engagement models e.g. hourly, daily
and events
• Totally flexible on assignment time from 1/2
day to traditional 3-6 month contracts
• Actively work with Engineers to promote
through the skills matrix and endure career
growth
• Work with accredited training companies to
offer discounted accreditations
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8. Our Services
Projects
• Partnership with Sideline Consulting to
enable cost effective deployment delivery
• Ability to project manage or project
coordinate large scale device employment
• PAN Australian coverage
• Dedicated account manage to enable totally
focussed delivery
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9. Our Services
Install, Move, Add and Change (IMAC)
• Centrally scheduled and managed service via
Radius Solutions Account team to assure high
client satisfaction levels
• Site-survey conducted where required
• Appropriately skilled and experienced
engineers attend client site with all required
equipment to complete activity
• Work closure confirmation via Account Team
on completion of work
• Fixed price service with discounted rate card
for additional time spent on site
• Return to base service for equipment via
client logistics service
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10. Our Services
Service Quality
• Outstanding delivery differentiates companies in a marketplace where clients are
increasingly looking for service excellence and value add
• T&C’s provide a legal framework for service expectation but don’t help to retain business
and create a strategic and trusted partnership that will generate more opportunities
• We have a comprehensive approach to creating the right behaviours in our teams that
lead to high levels of client satisfaction.
• We underpin this with jointly managed Service Improvement Plans (SIP’s) to deliver
tangible client benefit and help generate new work opportunities
• We use a portfolio of client satisfaction and
improvement processes coupled with an
account organisation to provide operational,
service and relationship scorecards that can
be used to improve services and create
strategic client relationships
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11. Brand/Marketing
Marketing Capabilities
• Good marketing creates client awareness and high
quality targeted sales collateral help to position and sell
services
• We understands the importance of helping to re-
enforce our clients position in the marketplace. All our
services are delivered ‘Vanilla’ through the client brand
• We can also work proactively with our clients to capture
and create suitable marketing material (e.g. client case
studies)
• We are happy to work closely with client services sales
team, including attending client sites for sales activities,
supporting bid activity and helping to create sales
collateral
• We work with our clients to establish a fully integrated
client satisfaction model and on all Service
Improvement Planning (SIP) activities
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12. Governance
Good Relationship Governance Helps to Ensure an Effective Working Relationship
• Radius Solutions underpins all its services with the following organisation to ensure we
meet and, wherever possible, exceed client expectations and drive continuous service
improvements:
Executive: Service: Operational:
Services Director Account Manager Account Team provide
oversees relationship assures a high quality day to day scheduling,
and provides single of service across all work portfolio
point of escalation for interactions, manages management
risks/issues SIP and service
reviews
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13. Service Solutions
Our Recommended Reporting Model will be as follows:
Quarterly Monthly Monthly
Service Reviews Service Meeting Reports
• Review services overall • Forum for any issues • Activity this period for
• Highlight impending • Review of monthly calls raised, cleared by
issues, projects or report and trend priority and against SLA
developments analysis (see below) • Trend analysis
• Detailed report on
service area and
performance
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14. Service Solutions
1. The first step is to sit down and listen
We need to understand your requirements,
needs and design a sensible and cost efficient
solution to address them
2. Skills Shortage/Project Delivery
Do you need skills to cover a shortfall or do
you have a project that needs to be delivered?
3. Operational Service
How is your operational service currently set-
up and where can we best help to minimise its
costs, risks and maximise client satisfaction,
agility and scalability?
4. Design Solutions
Each of our clients has a unique set of
requirements and each of our solutions has to
be designed to fit their needs
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15. Service Transition
• A well managed, effective and seamless transfer of responsibilities for service delivery is
critical in maintaining client confidence, service delivery and ensuring personnel
motivation
• The key areas for consideration break out into People, Systems and Expectation and are
managed and delivered as part of a Service Transition Plan
• We work closely and sensitively with our clients to ensure transfers, reductions and any
role changes are effectively and professionally managed
• A Project Manager is assigned to form the primary point of contact between Radius
Solutions and the Client
• Transition commences at contract
award and completes at a defined
point post-cutover to assure a fully
bedded in service and underpinned
by formalised service expectation
(SLA’s)
Radius Solutions Transition Method 15

16. Conclusions
• Comprehensive, innovative and flexible portfolio of services to
help our clients increase profitability, agility, reach and scalability
• One of the widest range of available skills and experience in the
industry covering all technology sets and all skills levels
• All services centrally managed via our Account Manager and
Account Team to assure high client satisfaction levels
• We proactively work with our clients to help market and sell their
services
• European and global theatre coverage
• Comprehensive governance approach, including regular service
reviews, to both review and drive continuous improvements
• Range of commercial engagement models that can be customized
to suit all requirements
• Experienced management team committed to a successful
services delivery and long term client relationship
• Underpinned by a financially secure, proven and growing
business 16

17. Conclusions
Our Skill Classification and Resourcing Levels
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18. Conclusions
Our Service Development
• Radius Solutions has been building a service capability for several years in line
with client demand and company strategy
• Project, and managed resourcing services now comprise half of our total
revenue
• We will continue to grow and develop our service capabilities and geographical
reach as part of our services development strategy
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