5. The challenge (cont’d) Words (without rules for them) are weak. They can be misunderstood. Let’s build a house Yes we should

6. A Better Way Creating superior results by design . By using a common, agreed-upon set of rules for creating better descriptions of what we want. Let’s build a house Yes we should

8. Government Reference Model Example (source: the Government of Canada GSRM specification) Government Reference Models Provide: A Common Language and Structure for Describing and Improving Government.

11. Public Sector Service Delivery Council (PSSDC) Joint Councils “ We share information, develop partnerships and facilitate potential solutions that can be used to improve public sector service delivery .” “ We enable enhanced service to the Canadian public through demonstrated leadership in the management of information and technology .” Our members are: Senior Service Delivery Officials Supported by the Institute for Citizen-Centred Service (ICCS) “ We collaborate and share information in areas of common interest ” Network of colleagues sharing knowledge Common Tools Shared Projects A collaboration of all orders of government (Federal, Provincial/Territorial, Municipal) along a continuum from knowledge sharing to pilot projects Our members are: Chief Information Officers The Joint Councils Public Sector CIO Council (PSCIOC)

12. Reference Models Across Canada Municipal Reference Model (MRM) Public Service Reference Model (PSRM) Government of Canada Strategic Reference Model (GSRM) 1992-1998 Joint Venture / Chartwell Partnership 1998... Ontario Enterprise Architecture Initiative 2002... Federal Enterprise Architecture Initiative Looking Back: a 16-year proven history of enabling government. www.gov.on.ca/mgs/graphics/200067.pdf www.tbs-sct.gc.ca/btep-pto 2. The MRM v2 Project 1. The Service Mapping Subcommittee (SMSC) Municipal Reference Model Version 2 (MRMv2) Canadian Governments Reference Model (CGRM) Next Steps: with the full support of the Joint Councils, two interrelated initiatives are now underway to unify and build on the above and take it to the next level. 2007... www.iccs-isac.org www.misa-asim.ca/en/LatestNews.html

15. Task 1: Develop a CGRM Task 2: Develop Business Model (Business Proposal) Task 3: Establish Memorandum of Understanding (MOU) for the Institute of Citizen Centric Service (ICCS) Task 4: Install a CGRM Governance Structure Task 5: Recommend a Reference Model Infrastructure SMSC Program of Work: (see draft structure below) (that leverages and builds upon the work of the MRM v2 initiative) Initiative 1: The Service Mapping Subcommittee (SMSC) Goal: sustainable, well-managed governance processes, stewarded by the ICCS, that allow the CGRM to evolve based on suggestions for improvement from both public and private sector stakeholders.

17. Customized Halton Model MRM Meta-Model (i.e. Shell Program, Shell Service, etc.) MRM Reference Model (i.e. Public Safety Program, Fire Rescue Service, etc.) Best Practice Model (i.e. AWWA Potable Water Supply Service, etc.) Customized York Model Customized Peel Model (i.e. Peel Potable Water Supply Service) Customized “My Municipality’s” Model MRM v2 Components: Initiative 2: The Municipal Reference Model Version 2 (MRM v2)

21. Opportunities for Working Vertically and Horizontally in Seniors Programs

22. Service Improvement Opportunities

24. The Integrated Water Management Architecture Vision “ To be” “ As is” Integrated Service Delivery Program Mgmt Integrated Solutions Planning Business/ I&IT Strategy Architecture Integrated Service Needs

26. Questions