1. 2012 Asia Conference of Women’s Shelter
Multi-purpose Crisis Intervention
and Support Services of
Tung Wah Group of Hospitals
CEASE Crisis Centre
Bubble Lee MSSc, PGD(Psy), BSW, RSW
Senior Social Work Practitioner, TWGHs CEASE Crisis Centre

2. Numbers of Newly Reported Abuse Cases
in Hong Kong
2006 2007 2008 2009 2010 2011
Sexual 704 797 693 396 343 341
Abuse
Spouse 4424 6404 6843 4807 3163 3174
Abuse
Elder 522 612 647 465 319 368
Abuse
Child 806 944 882 993 1001 877
Abuse
Source: Child Protection Registry & Central Information System on Battered Spouse Cases ,
Sexual Violence Cases and Elder Abuse Cases, Social Welfare Department, HONG KONG

3. Tung Wah Group of Hospitals
CEASE Crisis Centre –
Multi-purpose Crisis Intervention and Support Centre
Fully support you during the crisis,
Closely accompany you throughout the
recovery!

4. Guiding Principles
of Service Development and Operation
• Confidentiality
• Empowerment
• Advocacy
• Self-determination & Safety
• Early Identification & Community Education

5. Service Targets
(Regardless of Age, Gender and Race)
• Victims of sexual violence
• Individual or families encountering domestic violence,
including victims of child abuse, battered
women/men, and elder abuse
• Individuals or families encountering other family
crises

6. Service Scopes
• 24-hour Hotline: Providing hotline counselling,
immediate risk assessment and crisis intervention by
registered social workers; Providing designated referral
line for prompt professional referrals
• Immediate Outreaching Service: Providing immediate
outreaching service for both victims of sexual violence
and elder abuse during non-office hours of Social
Welfare Department.
• Short Term Accommodation Service: Providing short
term accommodation service for our service targets who
are not suitable to go back home due to the crisis

7. Service Scopes (Cont’d)
• Referral and Support Services: Referring needy
service targets to Social Welfare Department,
hospitals, police or other relevant organizations for
proper protection and services
• Professional Consultation Services: Providing
professional consultation to social workers and
other helping professionals for handling cases of
sexual violence and elder abuse

8. Services of CEASE Crisis Centre-
TV Commercial
Tung Wah Charity Gala 2008
ªFµØ¤T°|ªé­Y¶é_WMV V9.wmv

9. Support Service
for Adult Victims of Sexual
Violence

10. Prevalence of Sexual Violence
in Hong Kong: Tip of the Iceberg
• 14% : Experienced sexual assault in lifetime
• 2.1% : Experienced sexual assault in the past year
• 20-30% : Reported sexual assault to police
Source: The Centre for Criminology and Social Sciences Research Centre of Faculty of Social Sciences,
The University of Hong Kong (2006): United Nations International Violence Against Women Survey --
Sampling Size: 1297 Women aged 18 or above

11. Delayed Help-Seeking Behaviors of
Victims of Sexual Violence
Time span between the occurrence of the SV
incident and approach to CCC for follow-up
•23% : Within the same day
•32% : 1 day - 14 days
•17% : 14 days - 1 year
•12% : 1 year - 10 years
•17% : Over 10 years

12. Support Service
for Adult Victims of Sexual Violence
Distinctive Service Features
• One-stop service provided at where victims are
present
• Followed up by the same designated social worker
throughout the helping process
• 1st Short-term accommodation service
• 24-hour professional support by social workers
• Escort service by centre’s van

13. Support Service
for Adult Victims of Sexual Violence
Service Contents
Crisis Intervention and Emotional Support:
• To provide immediate risk assessment, crisis
intervention and emotional support through 24-
hour hotline service and immediate outreaching
service

14. Support Service
for Adult Victims of Sexual Violence
Service Contents (Cont’d)
Liaison, Referral and Follow-up:
• To liaise with hospitals to arrange medical
examination and treatment, emergency
contraception, STD examination and other
necessary medical follow-up
• With victim’s consent, to liaise with police and
accompany victims during the statement taking
process and legal proceedings.
• To arrange short-term accommodation and other
welfare services if needed

15. Support Service
for Adult Victims of Sexual Violence
Service Contents (Cont’d)
Trauma Counselling and Psychological
Treatment:
• To provide post-crisis trauma counselling service to
victims and family members for at least 6 months
• To arrange clinical psychological service for victims
with PTSD symptoms or other mental/psychological
problems
• To render therapeutic groups/programs for
enhancing recovery and re-building self-confidence

16. Client’s Sharing:
Victim of Sexual Violence I
Commercial Radio HK 「同途有心人」 : 28/6/09

17. Client’s Sharing:
Victim of Sexual Violence II
RTHK 「公民社會」 : 26/6/08

18. Support Service for
Victims of Elder Abuse
Service Contents
• Crisis Intervention and Support
• Service Coordination & Referral
• Counselling ： *Refer to appropriate service units
within the next working day after outreaching

19. Short Term
Accommodation Service

20. Short Term Accommodation Service
Fee:
• Free for accommodation and basic facilities
• Users pay for own daily expenses
Duration of Stay:
• Basic period: 2 weeks in maximum
• Users can apply for extension, if needed

21. Short Term Accommodation Service
Service Contents
Counselling Service:
• Providing risk assessment, crisis intervention, and
setting up individualized safety plan
• Rendering post-trauma counselling
• Following up adjustment to live-in service, discharge
plan and other welfare needs
• Making referrals, if needed
Group Service:
• Conducting therapeutic, psycho-educational, and
mutual-help groups

22. Short Term Accommodation Service
Service Contents (Cont’d)
Programs/Activities:
• Implementing recreational programs, interest
classes, tutorials, house meeting, outings, etc.
After-care Service:
• Rendering 3-month follow-up, e.g. office interview,
home visit, escort, etc.
• Conducting mutual-aid and treatment groups/
programs
• Arranging volunteer service, peer counsellor training
• Providing referrals, if needed

23. Self-Contained Dormitories

24. Kitchen & Bathroom

25. Common Rooms & Computer Corners

26. Forensic Examination Room

27. Interview Room

28. Dancing/Yoga Room

29. Play Therapy Room

30. Client’s Sharing:
Victim of Spouse Abuse
RTHK 「同途有心人」 :28/6/09

31. CEASE Crisis Centre
Application for Services
• Self Approach – 24-hour hotline 18281
• Professional Referral

32. CEASE Crisis Centre
Service Promotion
& Community Education

33. CEASE Crisis Centre
Service Promotion & Community Education
Mass Media
 Press Meeting, TV/Radio
Service Posters/Pamphlets
 Chinese, English
 Others: Thai, Indonesian, Indian,
Pakistan, Nepali
Promotional Flyers Inserted in
Utilities Bills
Educational Articles on
Newspapers
Educational Pamphlets
 Understanding and Preventing
Different Abusive Behaviors
Website: ceasecrisis.tungwahcsd.org

34. CEASE Crisis Centre
Service Promotion & Community Education
Advertisement at MTR Stations
Advertisement on Buses
TV Commercial in Outdoor LCD Screen
Collaboration with Department of
Mass Media of Universities
Mass/Community Educational
Programmes
Strategic Networking and Trainings
 Related Social Service Units of SWD & NGOs)
 Police and Hospitals
 Community Stakeholders
 Trade Unions
 Consulates

35. Services of CEASE Crisis Centre for
Victims of Domestic Violence-
TV Commercial
Production ：
Department of Journalism and Communication of the
Hong Kong Shue Yan University
DV Promotional Video (by Shue Yan).wmv

36. Services of CEASE Crisis Centre for
Victims of Sexual Violence-
TV Commercial
Production ：
Department of Journalism and Communication of the
Hong Kong Shue Yan University
ªé­Y¶é¹qµø«Å¶Ç¼s®`§i(©Ê¼É¤O) - ¾ð¤¯¤j¾Ç»s§@ 2008_WMV V9.wmv

37. Projects Funded by
Equal Opportunity Commission

38. 「同識‧同色」
支援不同性傾向親密關係之暴力
及性暴力受害人計劃
(Project on Supporting People of Diverse Sexual Orientation
Suffering from Intimate Partner Violence and Sexual Violence)
• Service Publicity
• Professional Training
• Service Presentation by Different Self-help
Groups Serving People with Homosexuality
• Volunteer Training

39. 「 Know 騷」「 No 騷」大聯盟計劃
(Project on Say NO to Sexual Harassment)
• Alliance of Organizations for “Say NO to Sexual
Harassment at Workplace”
• Training Guidebook on “Say NO to Sexual
Harassment” & Staff’s Booklet on “Self-
protection”
• Workshops on “Say No to Sexual Harassment”
• Community Education Programme

40. Tung Wah Group of Hospitals
CEASE Crisis Centre
Vision
• We should cease growing in pain or living in fear.
• We should cease the controlling relationship that hurts.
• We should cease remaining silence or watching like a passer-
by.
• We should cease prolonging suffering and repeating
victimization.

41. Tung Wah Group of Hospitals
CEASE Crisis Centre
Vision
• Spouse battering should cease.
• Child spanking should cease.
• Sexual assault should cease.
• Elder abuse should cease.
• All violence should cease;
in any form, in any place, in any time, and in any culture.

42. Thank you!