9. Engagement Hierarchy Basic Needs Management Support Teamwork Growth Q2: materials Q1: expectations . What I get? How can we grow? How I belong? What I give? Q10: friend Q9: coworkers committed .. Q8: mission …. . Q7: opinion counts … … Q6: development Q5: cares about me .. Q4: recognition . . . . Q3: opportunity . . . . … to do best . . . .… Q12: learn & grow Q11: progress . Source: The Gallup Organization, Summit on Principal Leadership
10. Engagement Hierarchy Q 1-2 Q 3-6 Q 7-10 Q 11-12 What I get? How can we grow? How I belong? What I give? Source: The Gallup Organization, Summit on Principal Leadership Employee Retention Customer Satisfaction Loyalty Safety Profitability