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FROST & SULLIVAN BEST PRACTICES AWARD
Product Leadership 2019
SPC-BASED QUALITY INTELLIGENCE PLATFORM -
NORTH AMERICA
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 2 “We Accelerate Growth”
Contents
Background and Company Performance ........
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 3 “We Accelerate Growth”
Background and Company Performance
Industry Chall...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 4 “We Accelerate Growth”
unlimited visibility and analysis options, helps ...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 5 “We Accelerate Growth”
user is located. Timed data collection, on the ot...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 6 “We Accelerate Growth”
Pricing: InfinityQS has priced Enact to benefit m...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 7 “We Accelerate Growth”
With regards to expansion into more target accoun...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 8 “We Accelerate Growth”
Significance of Product Leadership
Ultimately, gr...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 9 “We Accelerate Growth”
Key Benchmarking Criteria
For the Product Leaders...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 10 “We Accelerate Growth”
The results of this analysis are shown below. To...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 11 “We Accelerate Growth”
Criterion 4: Growth Potential
Requirements: Prod...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 12 “We Accelerate Growth”
Best Practices Recognition: 10 Steps to Research...
BEST PRACTICES RESEARCH
© Frost & Sullivan 2019 13 “We Accelerate Growth”
The Intersection between 360-Degree Research and...
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InfinityQS Award Write Up

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2019 North American SPC-based Quality Intelligence Platform Product Leadership Award

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InfinityQS Award Write Up

  1. 1. FROST & SULLIVAN BEST PRACTICES AWARD Product Leadership 2019 SPC-BASED QUALITY INTELLIGENCE PLATFORM - NORTH AMERICA
  2. 2. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 2 “We Accelerate Growth” Contents Background and Company Performance ........................................................................3 Industry Challenges..............................................................................................3 Product Family Attributes and Business Impact ........................................................3 Conclusion...........................................................................................................7 Significance of Product Leadership................................................................................8 Understanding Product Leadership................................................................................8 Key Benchmarking Criteria ....................................................................................9 Best Practices Award Analysis for InfinityQS ..................................................................9 Decision Support Scorecard ...................................................................................9 Product Family Attributes ....................................................................................10 Business Impact.................................................................................................10 Decision Support Matrix ......................................................................................11 Best Practices Recognition: 10 Steps to Researching, Identifying, and Recognizing Best Practices .................................................................................................................12 The Intersection between 360-Degree Research and Best Practices Awards.....................13 Research Methodology ........................................................................................13 About Frost & Sullivan ..............................................................................................13
  3. 3. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 3 “We Accelerate Growth” Background and Company Performance Industry Challenges Global companies of all sizes and types, from food & beverage and general manufacturing to automotive, medical, and pharmaceutical, seek to reduce scrap and waste, lower costs, improve product quality, maintain compliance, and increase profitability. Achieving these goals calls for enterprise-wide visibility into manufacturing quality data and strategic operational insight tailored for all user levels (corporate, regional, and site) based on their roles and responsibilities. However, in today’s increasingly connected and intelligent manufacturing environment, companies face a data deluge such that they lose sight of what data is most important; therefore, making sense of the data and translating it into critical business decisions proves challenging. Part of the challenge stems from the fact that enterprise software deployments are often too time-consuming and too expensive for customers to bother with whereas standardizing and maintaining various enterprise systems is equally challenging. Under these daunting circumstances, vendors that can offer a quality intelligence platform that aggregates and analyzes quality data across an enterprise to provide not only visibility but also fast and easy access to actionable insights for CEOs and production shift operators alike are expected to secure leadership positions in the market. Product Family Attributes and Business Impact Match to Needs InfinityQS offers a cloud-based quality intelligence platform, EnactTM , powered by statistical process control (SPC) software to facilitate business transformation. InfinityQS’ philosophy is called the Excellence Loop, meaning companies can use the data that they are already collecting for quality compliance purposes to improve their businesses. Indeed, considerable insights can be gleaned from actual data. The concept of an Excellence Loop starts with enterprise visibility, the ability to see data from all of the various work areas (e.g., quality lab, production line, suppliers, and multiple sites), and use that data to gain insights for optimizing operations. In other words, Enact helps companies aggregate and analyze quality data from all production processes in one standardized format. Organizations can look at the data from a site level, regional level, consolidated site or division level, even all the way up to the corporate level. An important component of Enact’s enterprise design that enables this visibility and intelligence is its centralized engine and its unified data repository. From a lab measurement to anything that is typed indirectly or any automated data going through the centralized engine that handles variables like calculation, timed data collection, or sending violation notifications, all data go through the same centralized engines. The intent of the centralized engine is that every site connects to the same, singular database in Microsoft Azure in a unified way that allows an organization to standardize across many sites and achieve consistency. The Enact unified data repository, by bringing together and standardizing an entire organization’s quality and process data in a single repository for
  4. 4. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 4 “We Accelerate Growth” unlimited visibility and analysis options, helps companies ensure that critical business decisions are made off of the exact same dataset. Once companies gain insight they can then use it to transform their business: they become more efficient, reduce scrap, better utilize time, and take quicker operational decisions. Ultimately, they achieve savings across their organization that allows them to improve their business and make customers happy. The InfinityQS Excellence Loop represents an ongoing cycle of using enterprise visibility to gain insight and transform outcomes. In this way, the company has saved tens of millions of dollars for its customers through drastic reductions in scrap and improvements in throughput. Positioning & Design Enact is not an evolution of InfinityQS’ previous product but is a complete clean sheet enterprise design inspired by decades of cumulative experience. The major design components and benefits of this solution are outlined below. Tailored Intelligence for All Users: While a number of competing SPC vendors aggressively market how intricate their control charts can be and how advanced their statistics are, in reality the day-to-day field operators have little knowledge in these areas. Therefore, one of the most critical yet unaddressed user challenges is that they often do not know which control chart to look at or prioritize. InfinityQS is strikingly different as it presents users the fairly complex data in a straightforward way so they are free to act immediately and get more value from the tools without feeling overburdened by complex analytics. With Enact, the data is presented to users in a highly accessible visual format based on who they are and where they are working. Users do not have to scroll through numerous charts and menus, rather they are presented actionable intelligence simply, in consideration of what needs to be accomplished immediately. Intuitive Role-based Dashboard: InfinityQS believes visual representation of a plan and visual indicators of performance are powerful elements of its customers’ success. As such, Enact is dashboard-based where all users (whether a shop-floor user or an administrator) access dashboards that require no configuration. In other words, the dashboard self- populates and is designed to display details relevant to specific users based on their roles, which includes security permissions and relevancy to their device. For instance, data collection or analysis required at a specific workstation on a factory floor gets amalgamated at that particular location, so when designated users sign into it, the relevant information appears. The dashboards are designed for reuse as InfinityQS’ goal is to avoid keeping thousands of dashboards in a customer’s system but instead use just a few dozen dashboards across the organization so that when users from different sites or of different roles sign in, they are presented with the information relevant to them. Users can also ‘favorite’ the ones of interest or those they use most often. In addition, features such as a notification bell and timed data collection enable efficient tasking and increased user productivity. For instance, the user is always up to date on status of the required tasks (e.g., data collection) as the notification bell alerts when data collection is due, no matter where the
  5. 5. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 5 “We Accelerate Growth” user is located. Timed data collection, on the other hand, informs/prompts the user about when to collect and the time left to complete a data collection task. Enact uses touch screen gestures, filtering (by product, shift, lot, etc.), and search features to make the daily life of an operator a lot easier. Actionable Intelligence: Instead of relying on the traditional quality metrics, InfinityQS devised a unique Grading feature, which is a meaningful, actionable site metric for each critical element. Essentially, a grade is issued to each data stream that can then be rolled up to each site that reflects how that site is performing based on a critical production element. Specifically, a letter-number combination (e.g., A1 or A3) expresses both how well the site could perform and how it is actually doing. For instance, a site may be at an A3, which means that it should be able to perform at a high level but is not. Grading happens automatically in the system: there is no extra work to do, no configuration or specific analysis or analytics that a user needs to perform for grading. Frost & Sullivan believes that the actionable intelligence provided by Grading gives companies an innovative and highly efficient way to keep track of every on-going operation and prioritize where to shift resources and investments. Mobility: Enact ensures greater mobility and responsiveness than was possible previously. With an aim to render an enriched user experience, Enact incorporates responsive design; it can adapt to the resolution of devices of all types, from a computer screen to a tablet to a smartphone. Designed for the cloud (SaaS model), Enact uses Microsoft Azure’s backend. Therefore, all that a user needs is a browser to access Enact. The ability to access Enact from anywhere and on any device enables users to not only remotely gather relevant information impacting their day-to-day operations but also to monitor performance and take the right decisions at the right time as well as collaborate for the quick sharing of data on key performance indicators (KPIs) with suppliers, partners, and customers. Enterprise Design for Re-use: One of the important aspects of Enact is the ability to reuse some of the process models. When an organization first builds a plant, it has to build the process models, establish data collections, set up user security, create dashboards, and finally input the data. The next time an organization builds a plant that makes the same product, it does not have to repeat any of the steps that have already been established. The only thing needed is to add elements that are plant-specific, such as employees and manufacturing lines or new parts. Therefore, Enact rewards a standardized deployment; in addition, adjustments can be made for non-standard items. Multi-lingual: Most Enact customers have global operations and deploy Enact in multiple sites. To this end, Enact’s built-in multi-lingual support enables global, large-scale deployments. For instance, Enact’s help system and interface is available in English, Spanish, and German, and the entire system can be translated into additional languages. On the user interface, Enact has added Vietnamese and Portuguese. Chief among Enact’s multi-lingual support is the language labels that provision user-entered translations for things like work instructions, product names, and data collection names.
  6. 6. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 6 “We Accelerate Growth” Pricing: InfinityQS has priced Enact to benefit manufacturers not only from a dollar standpoint but also from a flexibility standpoint. Enact features a monthly subscription pricing model, flexible licensing, and self-serve features. This pricing model is a strategic benefit for manufacturers because as a cloud-based solution pricing is way more feasible than what manufacturers are used to from traditional enterprise systems. Specifically, the monthly subscription eliminates long-term financial commitment and requires minimal initial investment whereas the number of licenses can be increased and decreased each month for easy scalability. This means customers can expand those licenses as the deployment progresses. Therefore, the core benefit is that customers pay for only what they use. Flexible Deployment: As identified earlier, Enact is a cloud-based quality intelligence platform. Therefore, its SaaS model enables scalability and flexible deployment, and minimizes the impact on IT resources such as hardware, license costs, upfront costs, personnel, and training. A flexible license can be assigned to users or to work stations so customers can mix and match as needed and also can change the configuration any time. For instance, a company can assign one license to a workstation on a shop floor and any number of users can use that workstation, regardless of whether they have an assigned license or not. This model works well for shop-floor operators. Conversely, a manager might want to sign in from multiple devices. Flexible licensing means if a user is assigned a license he or she can freely sign in from a laptop at work or from a personal iPad or smartphone. In addition, the enterprise design of Enact has a self-serve feature, so if a customer needs more licenses he can login to Enact and assign/un-assign more licenses anytime without having to work with account managers or place a call to InfinityQS. Customer Acquisition & Human Capital As a trusted quality partner to organizations around the world, InfinityQS has gained customers ranging from small organizations and medium-sized companies to global Fortune 100 enterprises. Although InfinityQS is strong in the food & beverage sector, it has a massive breadth of experience across a variety of industries including aerospace, automotive, high-tech, and medical devices. In fact, the company’s Enact solution is designed for multi-site global enterprises, and has approximately 25 customers using the platform today. On a broader scale, InfinityQS serves thousands of customers with its legacy product Proficient, which has over 40,000 installed licenses worldwide. Some of these customers include CATERPILLAR, BEN & JERRY’S, Heinz, Nestle Waters, and PEPSICO. Customers find InfinityQS appealing for the 30 years of SPC experience it brings to their business objectives. In particular, what makes Enact attractive is its enterprise design that is geared for cloud deployment to support enterprise visibility and provide actionable, tailored intelligence that is simple and accessible to all users. Overall, Enact’s customers can reduce costs, increase profitability, and take better, faster operations decisions.
  7. 7. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 7 “We Accelerate Growth” With regards to expansion into more target accounts, the company works in concert with its partners. Currently, InfinityQS’ partner network spans across six continents. With such a robust portfolio of customers and partners, which the company continuously expands, InfinityQS is expected to further strengthen its position in the North American market in the coming years. One of the primary factors that has contributed to the company’s success is its highly efficient resource pool of quality professionals that have unmatched expertise in the quality domain and are able to fully understand every aspect of a customer’s business. Therefore, as a company of quality professionals, InfinityQS employs industrial statisticians and six sigma black belts, and all of its engineering staff and account managers are certified as six sigma green belts. InfinityQS is certified in ISO 9001:2015 and in ISO 27001:2013. Frost & Sullivan recognizes that with such a dedicated focus towards exceling innovation in the field of quality intelligence powered by SPC, by registering 28 consecutive years of profitable growth, by building an extensive ecosystem of partners across the globe, and by integrating a strong team of world-class quality professionals, InfinityQS has clearly established a leading position for itself in the market. Conclusion Today’s global companies needed a quality intelligence platform able to provide enterprise-wide visibility and strategic operational insights to achieve global improvements and positive business transformation. InfinityQS’ cloud-native quality intelligence platform Enact successfully addresses these needs. Enact renders unmatched customer value by providing industry-leading enterprise-wide data visibility and strategic, actionable insights to all users tailored to address their specific roles and responsibilities. By utilizing this unique Excellence Loop, companies transform their businesses by reducing costs, increasing profitability, and taking better and quicker operations decisions. Without a doubt, InfinityQS has secured a competitive edge by introducing its unique clean sheet enterprise design that features highly visual, customizable dashboards; unique grading; mobility; re-usability; multi-lingual support; and flexible licensing. For its strong overall performance, InfinityQS has earned Frost & Sullivan’s 2019 Product Leadership Award.
  8. 8. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 8 “We Accelerate Growth” Significance of Product Leadership Ultimately, growth in any organization depends upon customers purchasing from a company and then making the decision to return time and again. A comprehensive product line, filled with high-quality, value-driven options, is the key to building an engaged customer base. To achieve and maintain product excellence, an organization must strive to be best-in-class in three key areas: understanding demand, nurturing the brand, and differentiating from the competition. Understanding Product Leadership Demand forecasting, branding, and differentiating all play a critical role in finding growth opportunities for your product line. This three-fold focus, however, must be complemented by an equally rigorous focus on pursuing those opportunities to a best-in-class standard. Customer communications, customer feedback, pricing, and competitor actions must all be managed and monitored for ongoing success. If an organization can successfully parlay product excellence into positive business impact, increased market share will inevitably follow over time.
  9. 9. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 9 “We Accelerate Growth” Key Benchmarking Criteria For the Product Leadership Award, Frost & Sullivan analysts independently evaluated two key factors—Product Family Attributes and Business Impact—according to the criteria identified below. Product Family Attributes Criterion 1: Match to Needs Criterion 2: Reliability and Quality Criterion 3: Product/Service Value Criterion 4: Positioning Criterion 5: Design Business Impact Criterion 1: Financial Performance Criterion 2: Customer Acquisition Criterion 3: Operational Efficiency Criterion 4: Growth Potential Criterion 5: Human Capital Best Practices Award Analysis for InfinityQS Decision Support Scorecard To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Scorecard. This tool allows our research and consulting teams to objectively analyze performance, according to the key benchmarking criteria listed in the previous section, and to assign ratings on that basis. The tool follows a 10-point scale that allows for nuances in performance evaluation. Ratings guidelines are illustrated below. RATINGS GUIDELINES The Decision Support Scorecard is organized by Product Family Attributes and Business Impact (i.e., These are the overarching categories for all 10 benchmarking criteria; the definitions for each criterion are provided beneath the scorecard.). The research team confirms the veracity of this weighted scorecard through sensitivity analysis, which confirms that small changes to the ratings for a specific criterion do not lead to a significant change in the overall relative rankings of the companies.
  10. 10. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 10 “We Accelerate Growth” The results of this analysis are shown below. To remain unbiased and to protect the interests of all organizations reviewed, we have chosen to refer to the other key participants as Competitor 2 and Competitor 3. Measurement of 1–10 (1 = poor; 10 = excellent) Product Leadership Product Family Attributes Business Impact Average Rating InfinityQS 9.0 9.0 9.0 Competitor 2 8.0 8.0 8.0 Competitor 3 7.5 7.5 7.5 Product Family Attributes Criterion 1: Match to Needs Requirement: Customer needs directly influence and inspire the design and positioning of the product family. Criterion 2: Reliability and Quality Requirement: Products consistently meet or exceed customer expectations for performance and length of service. Criterion 3: Product/Service Value Requirement: Products or services offer the best value for the price, compared to similar offerings in the market. Criterion 4: Positioning Requirement: Products or services address unique, unmet need that competitors cannot easily replicate or replace. Criterion 5: Design Requirement: The product features an innovative design, enhancing both visual appeal and ease of use. Business Impact Criterion 1: Financial Performance Requirement: Overall financial performance is strong in terms of revenues, revenue growth, operating margin, and other key financial metrics. Criterion 2: Customer Acquisition Requirement: Product strength enables acquisition of new customers, even as it enhances retention of current customers. Criterion 3: Operational Efficiency Requirement: Staff is able to perform assigned tasks productively, quickly, and to a high quality standard.
  11. 11. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 11 “We Accelerate Growth” Criterion 4: Growth Potential Requirements: Product quality strengthens brand, reinforces customer loyalty, and enhances growth potential. Criterion 5: Human Capital Requirement: Company culture is characterized by a strong commitment to product quality and customer impact, which in turn enhances employee morale and retention. Decision Support Matrix Once all companies have been evaluated according to the Decision Support Scorecard, analysts then position the candidates on the matrix shown below, enabling them to visualize which companies are truly breakthrough and which ones are not yet operating at best-in-class levels. High Low Low High BusinessImpact Product Family Attributes InfinityQS Competitor 2 Competitor 3
  12. 12. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 12 “We Accelerate Growth” Best Practices Recognition: 10 Steps to Researching, Identifying, and Recognizing Best Practices Frost & Sullivan analysts follow a 10-step process to evaluate Award candidates and assess their fit with select best practice criteria. The reputation and integrity of the Awards are based on close adherence to this process. STEP OBJECTIVE KEY ACTIVITIES OUTPUT 1 Monitor, target, and screen Identify Award recipient candidates from around the globe  Conduct in-depth industry research  Identify emerging sectors  Scan multiple geographies Pipeline of candidates who potentially meet all best- practice criteria 2 Perform 360-degree research Perform comprehensive, 360-degree research on all candidates in the pipeline  Interview thought leaders and industry practitioners  Assess candidates’ fit with best-practice criteria  Rank all candidates Matrix positioning of all candidates’ performance relative to one another 3 Invite thought leadership in best practices Perform in-depth examination of all candidates  Confirm best-practice criteria  Examine eligibility of all candidates  Identify any information gaps Detailed profiles of all ranked candidates 4 Initiate research director review Conduct an unbiased evaluation of all candidate profiles  Brainstorm ranking options  Invite multiple perspectives on candidates’ performance  Update candidate profiles Final prioritization of all eligible candidates and companion best-practice positioning paper 5 Assemble panel of industry experts Present findings to an expert panel of industry thought leaders  Share findings  Strengthen cases for candidate eligibility  Prioritize candidates Refined list of prioritized Award candidates 6 Conduct global industry review Build consensus on Award candidates’ eligibility  Hold global team meeting to review all candidates  Pressure-test fit with criteria  Confirm inclusion of all eligible candidates Final list of eligible Award candidates, representing success stories worldwide 7 Perform quality check Develop official Award consideration materials  Perform final performance benchmarking activities  Write nominations  Perform quality review High-quality, accurate, and creative presentation of nominees’ successes 8 Reconnect with panel of industry experts Finalize the selection of the best-practice Award recipient  Review analysis with panel  Build consensus  Select recipient Decision on which company performs best against all best-practice criteria 9 Communicate recognition Inform Award recipient of Award recognition  Present Award to the CEO  Inspire the organization for continued success  Celebrate the recipient’s performance Announcement of Award and plan for how recipient can use the Award to enhance the brand 10 Take strategic action Upon licensing, company is able to share Award news with stakeholders and customers  Coordinate media outreach  Design a marketing plan  Assess Award’s role in future strategic planning Widespread awareness of recipient’s Award status among investors, media personnel, and employees
  13. 13. BEST PRACTICES RESEARCH © Frost & Sullivan 2019 13 “We Accelerate Growth” The Intersection between 360-Degree Research and Best Practices Awards Research Methodology Frost & Sullivan’s 360-degree research methodology represents the analytical rigor of our research process. It offers a 360-degree-view of industry challenges, trends, and issues by integrating all 7 of Frost & Sullivan's research methodologies. Too often companies make important growth decisions based on a narrow understanding of their environment, leading to errors of both omission and commission. Successful growth strategies are founded on a thorough understanding of market, technical, economic, financial, customer, best practices, and demographic analyses. The integration of these research disciplines into the 360- degree research methodology provides an evaluation platform for benchmarking industry participants and for identifying those performing at best-in-class levels. About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com. 360-DEGREE RESEARCH: SEEING ORDER IN THE CHAOS

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