1.
Front
MARCH 2022

2.
Front in key numbers
$M
ARR TODAY
%
2022 ARR GROWTH
130%+
NET RETENTION
2 to 6K+
TEAMS OF 2 TO 6000+
COLLABORATE IN FRONT
75%
DAU/MAU
$13B
REVENUE OPPORTUNITY
ON CORE USE CASES

3.
Innovative, growing, next-gen companies use Front
to align teams, execute faster & deliver world-class service
8,000 CUSTOMERS, INCLUDING

4.
A customer communication hub
WHAT IS FRONT?
LOOKS LIKE AN INBOX
BUILT FOR COLLABORATION
ALL MESSAGES ARE TRACKED,
ACTIONABLE, AND ASSIGNED
WORKS ACROSS
ALL CHANNELS
SURROUNDED BY
USEFUL CONTEXT
INSIGHTS, BOTH AGGREGATED
& AT THE CONTACT LEVEL

5.
A massive market opportunity
We start in high-stakes
inbound as first-mover
TAM growing due to
automation &
commoditization

6.
Pilot uses Front for collaboration
between Account Managers & Subject
Matter Experts, to respond quickly,
accurately, and with a personal touch.
75% reduction in SLA breaches
Shopify uses Front to enable customer
success for their highest value
merchants. No more missed or crossed
communications, guaranteed timely
and clear customer responses.
Reduced back and forth
communications by 10%
Load1 use Front to tighten operations,
never drop a customer request, and win
more RFPs through faster response
times.
Load1 now produces customer quotes in
1 minute instead 8 minutes per quote
Typical usage across our core use cases
Professional
Services
B2B Success & Account
Management
Financial
Services
Lydia uses Front to prioritize
customer relationships through fast
and efficient responses.
Reduce response time from 13
hours to 5 hours, with 70% of users
receiving a reply in under 1 hour
Logistics
6

7.
A better product, at scale
HOW WE WIN IN THIS MARKET TODAY:
WE COMPETE AGAINST EMAIL & TICKETING
FRONT BLOWS UP SILOS TO UNLOCK UNPARALLELED PRODUCTIVITY
• Real-time collaboration
• Powerful workflows (automation,
escalation, human-in-the-loop)
• Insights & analytics
• Contextual data & integrations
Email is ubiquitous
but underpowered
FRONT BRINGS:
• Email compatibility (CC, FWD,
attachments, invites, etc.)
• Natural conversational experience
• Familiar and intuitive user interface
• Intra- AND cross-team collaboration
Ticketing breeds
narrow silos
FRONT BRINGS:
EMAIL
(60% OF
DEALS)
TICKETING
(40% OF
DEALS)

8.
FY22 Q1 FY22 Q2 FY22 Q3 FY22 Q4
GRR % Covered
WORLD CLASS NET RETENTION
COVERED GRR% & NRR%
NNARR GREW 120% YOY LAST YEAR
FY21 FY22 FY23 (plan)
Enterprise Mid Market Small Business Emerging
+120%
NET NEW ARR BY SEGMENT
Strong fundamentals keep getting stronger
AVERAGE SEAT COUNT IN TOP 50 CUSTOMERS
0
Q2 2015 Q2 2016 Q2 2017 Q2 2018 Q2 2019 Q2 2020 Q2 2021 Q2 2022
DEPLOYMENTS ARE GETTING LARGER
DAU/MAU RATIO
PRODUCT GETTING STICKIER
2018 2019 2020 2021
FY22 Q1 FY22 Q2 FY22 Q3 FY22 Q4
NRR % Covered

9.
An ambitious vision few companies can deliver
1. COMMUNICATION HUB FOR ALL
CUSTOMER-FACING TEAMS
2. COMMUNICATION HUB FOR ALL
KNOWLEDGE WORKERS
3. THE PLATFORM FOR
COLLABORATION THAT CONNECTS
TEAMS, APPS, OBJECTS
Our mission: enable better relationships at scale
ULTIMATELY, FRONT WILL BE THE COLLABORATION
LAYER FOR ALL KNOWLEDGE WORKERS

10.
INTENSE INTERNAL COMMITMENT
EXEC TEAM W/ STRONG RECORD
A HISTORY OF CAPITAL EFFICIENT GROWTH
Built for the long run
$Xm* spent for
$Ym* ARR added
LB HARVEY
Chief Revenue Officer
ASHLEY ALEXANDER
Chief People Officer
MOHAMMED ATTAR
Chief Product Officer
JENNY DECKER
Chief Financial Officer
*Actual value for X cash spent is lower than value of Y ARR added.

11.
Thank you