Remote working is not going away anytime soon, and investing in hosted call center solutions will help firms produce more ROI. Contact Aavaz FreePBX, the leading vendor for customized hosted call center solutions today!

1. Why is a cloud call center better than an on-
premise?
On-Premise Vs Hosted call center solutions
Introduction
Gartner forecasts that by 2022, half of all contact centers will be in the cloud- and call centers
are no exception.
As the COVID-19 situation rages on, cloud call centers are emerging as critical instruments for
ensuring business continuity and resilience by integrating agents and customers into the
cloud realm. This is achieved by using advanced hosted call center solutions.
Unlike an on-premise center, a cloud call center enables organizations and employees to
provide omnichannel customer care while also allowing customers to handle the majority of
their queries through self-service.
However, this is just the tip of the iceberg. Apart from business continuity and flexibility, there
are many key reasons why a cloud call center is better than an on-premise center.
We have produced a simple yet clear comparison of cloud and on-premise call center systems
to assist you with call center outsourcing solutions.

2. Here Is How Cloud Call Center Is Better Than On-Premise Center

3. Differentiators On-Premise Call
Center
Cloud Call Center
Features
Traditional characteristics of
on-premise call centers
include call transferring and
holding, call logging, music
while waiting for an agent,
and conferencing.
Cloud call centers have
similar advantages to on-
premise call centers, but they
can quickly implement new
technologies and hosted call
center solutions. These
functionalities can also be
accessed remotely via cloud.
Deployment Rate And Cost
It can take months or years to
set up an on-premise call
center, purchase licenses and
hardware, set up the
infrastructure, and identify
the most compatible call
center solutions.
On-premise call centers
necessitate an initial
investment in equipment,
licenses and on-site server
housing.
Downloading an app on a
desktop that works out of the
box without any hardware
configuration is the first step
in setting up cloud-based call
centers.
Cloud call centers do not
require substantial upfront
hardware or infrastructure
costs if the firm has strong
internet connection and
adequate bandwidth.
Productivity
For most cases, on-premise
call center solutions are
incompatible with remote
operations.
In today's world, where
agents must work from
homes using mobile devices,
an on-premise call center
may suffer from agent
productivity.
Remote activities are easily
compatible with hosted call
center solutions.
They can leverage AI to boost
agent productivity by
providing advanced
capabilities and more.
It also aids in the reduction of
AHT and boosts agent output.

4. Scalability
The on-premise approach
lacks scalability because
agents are constrained to
working and resolving
consumer inquiries at certain
locations.
Scaling up the hardware
during high-demand
enterprises is one of the most
difficult aspects of on-
premise centers.
Hosted call center solutions
allow staff to collaborate
throughout the enterprise
and communicate with
customers regardless of their
physical location.
Hosted call center solutions
are more adaptable than on-
premises systems.
Dependability
On-premise call centers
depend on local servers,
which creates a single point
of failure and raises the risk
of downtime.
They are also susceptible to
hardware and infrastructure
problems.
Cloud-based call centers have
a strong and dependable
internet connection, resulting
in good call quality.
Hosted call center solutions
provide more resiliency and
reliability at a cheaper cost
than many on-premises
systems tailored to specific
companies.
Conclusion
In short, investing in call center technology is a huge decision that must be made with the
future in mind. There are various distinctions between on-premise and cloud call centers that
provide a clear picture and surpass cloud-based contact centers.
Due to the reduced reliance on IT and the pay-as-you-go model, hosted call center solutions are
more cost-effective, scalable, and reliable, especially in uncertain times when working from a
workplace is impractical and people work remotely.
Remote working is not going away anytime soon, and investing in hosted call center solutions
will help firms produce more ROI. Contact Aavaz FreePBX, the leading vendor for customized
hosted call center solutions today!