The Kirkton Avenue project is a joint initiative with the Wheatley Group, BT and the Scottish Government to provide a Wi-Fi solution for a High-rise housing 138 families. The solution is replicable across portfolio and RSL sector

1. Demonstrating Digital:
55 Kirkton Avenue
Date: 4th June 2015
Winner, 2014 Connect ICT Awards- Connected Citizens

2. 2
Five year Vision
Digitally enabled staff
mature, easy to use and
attractive online services
2016
Digitally enabled staff
2018
Fully mobile
workforce
Mature, easy to use
and attractive
online services
2020
Leading provider
of digital care
services
Customers and
suppliers choose
where and when
to transact with us

3. Community empowerment
3

4. 4
Digital Demonstrator Project
Digitally enabled staff
mature, easy to use and
attractive online services
• Joint initiative with Scottish Government
• High-rise solution for up to 138 families,
including five temp furnished flats
• Wi-fi solution
• Replicable across portfolio and RSL sector
• Measured outcomes
• Project extended to 2016 – transactional
services

5. The use of the internet personally or as a household has increased
since the baseline study, with all tenants now having used the internet
Q4a. Which of these best describes how often you use the Internet /
email?
Base: Baseline (same tenants to final) (22); Final (same tenants to baseline) (22), All final responses (34)
All respondents
64%
9%
5%
5%
0%
18%
82%
64%
27%
9%
0%
0%
0%
100%
68%
26%
6%
0%
0%
0%
100%
0% 20% 40% 60% 80% 100%
Q4b. Which of these best describes how often overall your household uses
the Internet / email (including yourself)?
HouseholdPersonal
68%
5%
5%
5%
0%
18%
82%
73%
18%
9%
0%
0%
0%
100%
74%
21%
6%
0%
0%
0%
100%
0% 20% 40% 60% 80% 100%
Baseline (same tenants
to final)
Final (same tenants to
baseline)
All final responses
Everyday
At least once per week
At least once per month
At least once every 3 months
Not often (i.e. less than every three
months)
Never
Summary: Use
16-44 – 88%

6. Most tenants still use the internet for leisure purposes, however there is
increased use of the internet for financial / household duties and out of
necessity
Q9a. Do you or anyone in your household...?
% yes
100%
57%
71%
100%
100%
57%
0%
95%
73%
82%
91%
100%
91%
86%
0%
0% 20% 40% 60% 80% 100%
Use the internet/email for leisure purposes
Use the internet/email for financial and household
duties e.g. checking bank statements and
gas/electric bills
Use social media websites, such as Facebook and
Twitter
Use the internet/email for reporting repairs
Use the internet to look for information that
interests you
Use the internet to communicate with people,
including family and friends
Use the internet out of necessity, e.g. because you
have to use it for school or work, or to apply or look
for a job?
None of these
Baseline (same
tenants to final) [14]
Final (same tenants
to baseline) [22]
No baseline comparison because question wording changed
Where household uses the internet (same tenants baseline to final)
16-44 – 88%
16-44 – 94%
45+ – 65%
97%
71%
79%
85%
100%
94%
85%
0%
16-44 – 100%
All final responses
(34)

7. More tenants have checked a variety of benefits online since
taking part in the study, but less have checked their tax credits
Q29. Since taking part in the study, have you checked your entitlement online or claimed online for any of the following
Benefits?
All respondents (same tenants baseline to final)
5%
0%
0%
0%
0%
0%
0%
0%
0%
5%
0%
0%
91%
9%
0%
5%
9%
0%
0%
5%
0%
0%
0%
5%
5%
86%
0% 20% 40% 60% 80% 100%
Jobseekers Allowance
Career's Allowance
Council Tax Reductions
Housing Benefit
Attendance Allowance
Disability Living Allowance (Child)
Employment and Support Allowance
Income Support (Can only check entitlement)
Pension Credit (Can only check entitlement)
Tax credits (Can only check entitlement)
Clothing grants (Can only check entitlement)
Free School Meals (Can only check entitlement)
None/Can't recall
Baseline (same
tenants to final)
[22]
Final (same tenants
to baseline) [22] - Since taking part
- Over the last year
16-44 – 18%9%
All final responses (34) Since
taking part
3%
3%
9%
3%
0%
3%
0%
0%
0%
3%
85%
3%

8. Over three in five tenants have searched for a job online since the beginning
of this study, and for 57% of these it was the first time they had ever done so
Q10a. Since the beginning of this study, have you or anyone in your
household...? % yes
62%
32%
32%
9%
38%
0% 10% 20% 30% 40% 50% 60% 70%
Searched for a job online
Created a CV online
Had a job interview
Gained employment by being
online
None of these
16-44 – 71%
16-44 – 47%
No longer with study – 38%
57% of those that searched for a
job online did so for the first time
since the beginning of this study
73% of those that created a CV
online did so for the first time
since the beginning of this study
All respondents: 34

9. Two thirds of tenants at the interim stage who said they had saved money
since the study started believe they saved over £100, with a mean saving of
£187
0%
12%
18%
6%
65%
0% 10% 20% 30% 40% 50% 60% 70%
Less than £20
£20-£50
£50-£75
£75-£100
£100+
Q6b. If yes, how much money do you think you have saved since the study started?
Please give your best estimate. (Taken from interim study)
Where have saved money (17) (Interim study)
Mean savings = £187

10. 70% of tenants would be willing to pay for an internet
connection when the study completes, while 35% of them would
find it difficult to cover the cost
Q38a. To what extent would you be willing to pay for an Internet
connection once this study has completed?
41%
29%
6%
12%
12%
0% 20% 40% 60%
A lot
To some extent
Not very much
Not at all
Don't know
All respondents (34)
8%
27%
42%
12%
12%
35%
54%
0% 10% 20% 30% 40% 50% 60%
Very difficult
Fairly difficult
Not very difficult
Not at all difficult
Don' t know
Summary: Very/ fairly
difficult
Summary: Not very/ not at
all Difficult
Q38c. How difficult, if at all, would you find it to cover the cost of
an Internet connection?
Where are willing to pay for
internet connection (26)
45+ - 59%
Had internet previously
– 50%
Didn’t have
internet access
before – 38%
Male – 19%
16-44 – 18%
Not continued with
study – 15%
I don’t use it
Can’t afford it

11. Contact with agencies has remained largely stable since the
baseline study
Q28. Since taking part in the study, have you contacted the following agencies online or by e-mail?
All respondents (same tenants baseline to final)
5%
9%
5%
5%
9%
0%
77%
9%
5%
5%
5%
5%
5%
82%
0% 20% 40% 60% 80% 100%
Glasgow City Council - Education
Glasgow City Council - Other
Departments
Department of Work and
Pensions (DWP)
Jobcentre Plus
Jobs and Business Glasgow -
Formerly Glasgow Regeneration
Agency (GRA)
NHS Greater Glasgow and Clyde
None/Can't recall
Baseline (same tenants to
final) [22]
Final (same tenants to
baseline) [22]
- Since taking part
- Over the last year
6%
All final responses (34)
Since taking part
6%
9%
3%
3%
79%
6%

12. Digital Demonstration