Identity Live Singapore Keynote Presentation

2. JOHN DONOVAN

3. WELCOME & THANK YOU

4. THANK YOU TO OUR SPONSORS!

5. Robert Humphrey Peter Barker Steve Ferris
THE FACES OF FORGEROCK

6. STEVE FERRIS

7. Copyright © 2018 ForgeRock. All rights reserved
FEB 2010

8. Copyright © 2018 ForgeRock. All rights reservedCopyright © 2018 ForgeRock. All rights reserved
FEB 2010

9. Copyright © 2018 ForgeRock. All rights reserved
/WE IMAGINE A BETTER
WORLD BUILT ON TRUST

11. Copyright © 2018 ForgeRock. All rights reserved
CUSTOMER

12. /THE STRATEGIC VALUE OF IDENTITY
IDENTITY
PEOPLE / SERVICES / THINGS
Copyright © 2018 ForgeRock. All rights reserved

13. CUSTOMER
IDENTITY AT THE HEART OF BUSINESS
RELATIONSHIPS
COMPLIANCE
SECURITY
FRICTIONLESS
EXPERIENCE
Copyright © 2018 ForgeRock. All rights reserved

14. /KNOW YOUR CUSTOMERS

15. Acquire More Customers Retain More
Customers
Cross-Sell More Services Increase Loyalty and
Advocacy
SINGLE PERSISTENT VIEW OF THE CUSTOMER
Enables omnichannel digital engagement
1. 2. 3. 4.

16. SUPERIOR CUSTOMER EXPERIENCE = RELATIONSHIPS
CUSTOMERS +
CITIZENS
EMPLOYEES THINGS
Copyright © 2018 ForgeRock. All rights reserved

17. CUSTOMER=IDENTITY
Copyright © 2018 ForgeRock. All rights reserved
IDENTITY
IS AT THE
CENTER OF
EVERYTHING
CUSTOMER
IS AT THE
CENTER OF
EVERYTHING

18. ROBERT HUMPHREY

19. 74%
of CEOs rate technology
advances as one of the top three
global trends likely to transform
expectations of their business
45%
of companies surveyed
specifically cited omnichannel
capabilities among their top
initiatives
63%
of businesses plan to
improve the 'online
customer experience' in the
coming year
ENTERPRISE TRENDS

20. /TRUST

21. WITH THE POWER OF
IDENTITY COMES GREAT
RESPONSIBILITY

22. Copyright © 2018 ForgeRock. All rights reserved
92%of respondents say they want control over wh
personal information is collected

23. Copyright © 2018 ForgeRock. All rights reserved
86%of respondents want to proactively
manage their personal information

24. /PREDICTION:
Copyright © 2018 ForgeRock. All rights reserved

25. /PREDICTION:
Copyright © 2018 ForgeRock. All rights reserved
Ownership of
data shifts to
the individual

26. /CONSENT

27. “NO MORE DATA ABOUT
YOU, WITHOUT YOU.”
Copyright © 2018 ForgeRock. All rights reserved

28. GLOBAL REGULATIONS EXPAND
Consumer
Data Right
[2019]
PSD2 [2019][?]
UK Open Banking [2018]
Hong Kong
Open API
Framework
[?]
Enforcement Dated
Consultation Stage
GDPR
GDPR
GDPR

29. EUROPEAN REGULATIONS: OPEN BANKING

30. CONSUMER DATA RIGHT
BANKING
OPEN APIs
UTILITY TELCO HEALTH ???
OB
Consumer Data Right
PSD2
YOUR
INDUSTRY

31. Copyright © 2018 ForgeRock. All rights reserved
/THE OPPORTUNITY

32. Copyright © 2018 ForgeRock. All rights reserved
/TRUSTBuilding Trusted Customer Relationships

33. TRUST IDENTITY
Copyright © 2018 ForgeRock. All rights reserved
Experience
Privacy
ConsentCUSTOMER

34. "We need trusted access for all. Digital identity is the
building block towards trusted access,
authentication and privacy”
/James C. Smith, CEO, Thomson Reuters, on privacy

35. “Digital identity is one of the cornerstones of the
digital economy”
/Jüri Ratas, Prime Minister, Estonia
Estonia

36. Copyright © 2018 ForgeRock. All rights reserved

37. Copyright © 2018 ForgeRock. All rights reserved
“Tomorrow’s Business will be centered around
personalized mobility services requiring consistent identity
across all areas (internal, external & IoT)…
Therefore our change to a 100% agile operating model with
one consistent identity provider now allows us to drive the
business of the future.”
/Klaus Straub CIO BMW

38. Copyright © 2018 ForgeRock. All rights reserved

39. © 2016 ForgeRock. All rights reserved.

40. Copyright © 2018 ForgeRock. All rights reserved
WITH THE POWER OF
IDENTITY COMES GREAT
RESPONSIBILITY

41. /MY IDENTITY