Delivering great customer service to the mobile consumer continues to gain importance. New trends in mobile strategies, technology investments and user experiences are popping up, and the importance of providing effortless service is becoming more evident. Learn the four new trends to watch in mobile customer service in this live, 1-hour webinar.

1. Shai Berger
Co-Founder & CEO
Fonolo
4 New Trends to Watch in
Mobile Customer Service
Aug 7th, 2014 at 2:00 PM ET

2. The Power of the Customer
Experience
• The new consumer mindset for
customer service
• Changes in consumer
purchasing behavior
• The impact of mobile apps –
done right and wrong
• How SMS is resurging and
what that means to you

3. The mobile device
is becoming the 1st
choice for customer
service.

4. Consumers
expect...
• easy access
to agents,
• with no
repeating
of information
• on the device
of their choice.

5. Your call
center
Your mobile
app
BUT… How do you connect these
two islands?

6. The WRONG Way

7. The
RIGHT
Way

8. Good News!
Fonolo makes it
easy to connect
your call
center to
your mobile
app.

9. Let customers
easily connect to a
live agent, directly
from within your
mobile app.
Mobile Rescue

10. Visual IVR Pre-call
Questions
Virtual
Queuing
Ready-to-Use Component for
Your Mobile App

11. A real-life phone interview
Register for this free webinar to join
the live Q&A.
August 7, 2014
2:00 PM ET
Register Now!