6. Organizations with people from vastly
different backgrounds and life
experiences outperform groups of like-
minded people.!
!
Scott Page!
Professor, complex solutions, political science & economics!
University of Michigan!
6!
7. What if you were 5% more effective !
in creating change?!
10. !
1. When someone makes a mistake, it is often held
against him or her.!
2. It is easy to discuss difficult issues and problems.!
!
3. People are sometimes rejected for being different.!
!
4. It is completely safe to take a risk.!
!
5. It is difficult to ask other members of this team for
help. !
!
6. Members of this team value and respect each others'
contributions!
Which best describes your work environment?!
Source: Dr. Amy Edmonson, Harvard Business School
12. Low! Medium! High!
How much value would this idea provide?!
!
Does it support my organization’s goals?!
!
Do I believe it’s possible?!
!
Will other people support it?!
!
How much do I want to do it?!
!
IS THE IDEA WORTH YOUR EFFORT?!
12!
16. WHAT!
Show what’s at stake.!
Grab rational and emotional
attention; connect to strong desires
and/or fears. !
SO WHAT!
Paint a picture of what
could be.!
!
Make the status quo unappealing,
and the future enticing. !
NOW WHAT!
Show the idea can
work.!
!
People support ideas they think are
likely to succeed. !
16!
17. Have a call to action
Frame in positive, engaging way
Start with a verb
Examples:
Take Down the Siloes
Say Yes to No-MeeDng Fridays
Cut the Jargon, Talk Like a Human
19. SCARF MODEL! How can I minimize threat? !
Connect to reward?!
STATUS!
Relative importance to others!
CERTAINTY!
Being able to predict future!
AUTONOMY!
Sense of control over events!
REALATEDNESS!
Sense of safety with others!
FAIRNESS!
Perception of fair exchanges
between people!
SOURCE: David Rock, NeuroLeadership InsDtute
20. RESPONSE! REAL MEANING! REBEL!
RESPONSE!
There are no
resources!
It’s not a priority! Acknowledge
it’s not a
priority!
It’s too risky! Desire for certainty! Small steps;
experiment!
Where’s the ROI?! How will we know
it’s working?!
Show measures!
Let’s develop
some consensus!
Uncertain of its
merits!
Who and then
what!
That’s not our
dept.’s concern!
I hate politics,
working bureaucracy!
Show link to
dept. goals,
rewards!
20!
29. 29!
RESILIENCE!
Capacity to adapt to stress or
loss healthfully.!
!
Resilience isn’t a trait that people
either have or don’t have. It involves
behaviors, thoughts and actions that
can be learned and developed in
anyone.!
!
Resilience is a choice.!
30. Confidence!
Self-esteem!
Optimism!
RESILIENCE PRACTICE!
Recognize & Use Character Strengths!
!
77% of employees say they are flourishing, engaged, able to make
things happen at work.!
!
71% of employees who believe their managers can name their
strengths feel engaged and energized by their work. !
!
VIA InsDtute on Character
32. “The more people
surrounding us who are
kind, or curious, or full of
hope, the greater our own
likelihood of acting in these
ways. !
!
All are winners when
someone acts in
accordance with his or her
strengths and virtues."!