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Schahin presentation at IBM Connect 2014

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Schahin presentation at IBM Connect 2014 about their Corporate Social Network beeSocial.

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Schahin presentation at IBM Connect 2014

  1. 1. SWF204: Schahin's BeeSocial Project: The Ways to Implement a Social Workforce Project Ricardo Rossi, Brazil Country Manager, Avnet Services © 2014 IBM Corporation
  2. 2. Agenda  Brief intro to Schahin Group and Avnet Services  A Social Business Intranet idea is born  First version – Proof of Concept on the Cloud  Initial findings – Not as easy …  Decision to expand and move to on-premises  How we encouraged the adoption  Current status and usage profile  Next steps and future 2
  3. 3. Schahin Group  Active in the market for more than 47 years  Present in Brazil’s main development sectors  Integrated Management System that includes ISO 9001, ISO 14001 and OHSAS 18001 certifications  More than 7,000 employees, in throughout Brazil 3
  4. 4. Avnet Services Intro Avnet Services by the numbers Capabilities Solutions Digital Strategy INDUSTRY ALIGNED Requirements Engineering User Experience & Design Healthcare Analytics Retail & Commerce Financial Services TECHNOLOGY CROSS-INDUSTRY UI Development Software Engineering Portal Development 500+ Certifications (ALM/CLM) Web Content Management 900+ Mobile Enterprise Content Management B2C Platforms Delivered Solutions Security and Monitoring Employee Portals & Intranets Since 2003 Employees Software Engineering Commerce Development 700+ Social Business Data Warehouse B2B Commerce Business Process Automation Cloud Computing $27+ Billion Financial backing as a subsidiary of Avnet 4 Application Outsourcing
  5. 5. Introducing: BeeSocial Schahin ! 5
  6. 6. BeeSocial Timeline Decision to expand to all knowledge workers POC for 100 users approved Jan-11 Dec-11 CIO Head of HR to attend Lotusphere 6 Mar-12 BeeSocial is launched on Feb Jan-13 Apr-13 IBM Connections goes live
  7. 7. Business Needs & Requirements 7
  8. 8. A Social Business Intranet idea is born  The Sustainability story – Knowledge management – Best practices sharing – Synergy – Centralized and improved internal communication  Become a reference & benchmark in the market in terms of Quality Management  Be recognized as the best in the Industry  Engineering & Construction, Oil & Gas, Telecom, Real State Development, Energy 8
  9. 9. Business Requirements & Sponsors  Head of HR – Schahin Group should be attractive, innovative and up-to-date with the latest technologies – Talent attraction & retention – Recruit post graduates and junior professionals  Head of Real State Development – Best practices sharing – Single repository for information – Information sharing – Process and productivity improvement 9
  10. 10. Planning & Launch  Pilot for 100 users  How do we foster “good” usage vs non-productive usage  How do we prevent bad words – Power users able to remove any content  Should we let the network control themselves  Is BeeSocial work or play ?  Interactions should be moderated 10
  11. 11. Initial Findings Not as easy  Rules did not help, but actually prevented adoption  Moderation was a major slow down  Restricted number of users made sharing difficult  Managers initial objections  Cultural change 11
  12. 12. Decision to expand – 6 months later …  Needed to remove the adoption barriers – Removed moderations • You are what you post – Interactions, communication and sharing highly improved – Tool became solid among the pilot group  Everybody was anxious to join and contribute – Grow or fade away – Expansion to all users was the natural and only way to go – Others areas demanded access to the tool – A corporate user is ready to collaborate and contribute in a Social Business environment 12
  13. 13. Expansion Campaign  Expansion begins  Partnership and support from IBM & Avnet Services  Internal communication campaign email marketing / banners / mouse pads stickers on the doors /house organ 13
  14. 14. Results so far  Quantitative  Qualitative Improved knowledge sharing Improved engagement Communities - 157 Files 5586 - Activities - 130 Blogs - 93 Forums - 334 Profiles - 1000 14 Improved commitment
  15. 15. Popular tools Windows Plug-in 15
  16. 16. Popular Comunities 16
  17. 17. A message from Schahin’s CHRO 17
  18. 18. Future & Next Steps 18
  19. 19. Future & Next Steps  BeeSocial to become the new Intranet – Natural way to go – Adoption rate shows Bee Social is already the workspace of choice – Migrate intranet data into Bee Social  Gradually migrate other systems data into Bee Social  Migrate Quickr Data and use cases into Bee Social 19
  20. 20. Solution & Technical Overview 20
  21. 21. The POC Specification  BeeSocial running on single instance on Amazon EC2 – Run, operated and managed by Ascendant  Basic Look&Feel – Almost no customization  IBM Connections Profiles populated from Peoplesoft – Batch file update daily – Selected fields editable  Password change application developed by Ascendant  No SSO  Integrated with Windows Explorer and Lotus Notes 21
  22. 22. Enterprise Blue for Connections Social Software On the cloud 24x7 Support Private / Single-Tenant Global, 24x7, Managed Support + Social Business Enterprise Software IBM Connections + = Global, Secure, Reliable, Cloud Computing Everything for one simple Per User / Per Year price 22
  23. 23. Cloud / SaaS architecture 23
  24. 24. On-premises architecture 24
  25. 25.  Access Connect Online to complete your session surveys using any: – Web or mobile browser – Connect Online kiosk onsite 25
  26. 26. Acknowledgements and Disclaimers Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. © Copyright IBM Corporation 2014. All rights reserved.  U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.  IBM, the IBM logo, ibm.com, are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. 26