To achieve this, an organization must focus on the whole customer journey rather than individual touchpoints that will help them understand problems a customer might face in a particular step of the customer journey.

1. Necessity for Growing Startups
CX Management
ONBOARDING
PRODUCT-RESEARCH
ADD-TO-CART
TRANSACTION
Just a tip, having an omnichannel CX
bot might do the trick here! Answer
any queries urgently as losing
customers at this step is easiest.
In this step, the customer will
browse through your platforms
to find the relevant product
If a customer on your platform
chooses to add something to their
shopping carts, this means you've
done it right so far.
There must be multiple payment
options like Net Banking, wallets,
Credit and Debit Card transactions.
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W W W . F I V E S D I G I T A L . C O M
F i n d o u t m o r e a t :
sales@fivesdigital.com
What can growing e-commerce do to
gain customers' trust and maintain it?
Let's dive into the journey of the customer: