2. NON-VERBAL COMMUNICATION is the message
or response not expressed or sent in words or
Action speak louder than words.
Non verbal signals are unconscious part of
our behavior which is deeply rooted part in
our entire make up.
It is recognized as route to discover what the
other side wants, without them ever saying it
like a secret way into their soul.
3. Non Verbal Communications include:
Body Movements (Kinesics)
Closeness or Personal Space (Proxemics)
7. Body movements include gestures,
posture, head and hand movements or
whole body movements.
Body movements can be used to reinforce
or emphasise what a person is saying and
also offer information about the emotions
and attitudes of a person.
9. Posture can reflect people's emotions,
attitudes and intentions. Research has
identified a wide range of postural signals
and their meanings, such as:
Open and Closed Posture: Two forms of
posture have been identified, ‘open’ and
‘closed’, which may reflect an individual's
degree of confidence, status or receptivity to
another person. Someone seated in a closed
position might have his/her arms folded, legs
crossed or be positioned at a slight angle
from the person with whom they are
11. It serves three main purposes:
To give and receive feedback: Looking at someone
lets them know that the receiver is concentrating on
the content of their speech. Not maintaining eye
contact can indicate disinterest.
To let a partner know when it is their 'turn' to
speak: Eye contact is more likely to be continuous
when someone is listening, rather than speaking.
When a person has finished what they have to say,
they will look directly at the other person and this
gives a signal that the arena is open.
To communicate something about a relationship
between people: When you dislike someone, you
tend to avoid eye contact and pupil size is often
reduced. On the other hand, the maintenance of
positive eye contact signals interest or attraction in a
12. Gestures are woven into the fabric of our daily
lives. We wave, point, beckon, and use our
hands when we’re arguing or speaking
animatedly—expressing ourselves with gestures
often without thinking. However, the meaning of
gestures can be very different across cultures
and regions, so it’s important to be careful to
We communicate a great deal through touch.
Think about the messages given by the following:
a weak handshake, a timid tap on the shoulder, a
warm bear hug, a reassuring slap on the back, a
patronizing pat on the head, or a controlling grip
on your arm.
15. Have you ever felt uncomfortable during a conversation
because the other person was standing too close and
invading your space? We all have a need for physical space,
although that need differs depending on the culture, the
situation, and the closeness of the relationship. You can
use physical space to communicate many different
nonverbal messages, including signals of intimacy and
affection, aggression or dominance.
It’s not just what you say, it’s how you say it. When we speak,
other people “read” our voices in addition to listening to our
words. Things they pay attention to include your timing and
pace, how loud you speak, your tone and inflection, and
sounds that convey understanding, such as “ahh” and “uh-huh.”
Think about how someone's tone of voice, for example,
can indicate sarcasm, anger, affection, or confidence.
16. Nonverbal communication cues can play
Repetition: they can repeat the message the
person is making verbally.
Contradiction: they can contradict a message
the individual is trying to convey.
Substitution: they can substitute for a verbal
message. For example, a person's eyes can often
convey a far more vivid message than words do.
Complementing: they may add to or
complement a verbal message. A boss who pats a
person on the back in addition to giving praise
can increase the impact of the message.
Accenting: they may accent or underline a
verbal message. Pounding the table, for
example, can underline a message.