Basic PPT on CEBP

1. Communications Enabled Business Process(CEBP)Communications Enabled Business Process(CEBP)
PresentedPresented ByBy
FirdaushAnwarFirdaushAnwar

2. Agenda

What is CEBP?

Scenario of CEBP

Building Blocks of CEBP

DNA of CEBP

Integration

Advantages of CEBP

CEBP and Our Business Process

Conclusion

3. What is CEBP?
•
Communications Enabled Business Process (CEBP)- is the
integration of communication capabilities into software enabled
business procedures,application and technologies.
•
CEBP enables communication between applications as well as
between application and human to automate many business
processes.
•
The purpose is to optimize the process,to reduce latency ,for a real
time communication among customer, supplier and employees of
an enterprise

4. Scenario with out CEBP
Scenario with CEBP

5. Building Blocks of CEBP
Unified Communication
Enable Framework
Unified
Communication
Business
Application
Component
SOA
.Net
IM,IVR,Bots
HR,CRM,HelpDesk
CEBP

6. The Business Application Component

7. Instant Messaging Clients by Microsoft
IVR:computer to interact with humans
through the use of voice
Artificial Intelligence:Language
understanding intelligent service (LIUS)
by Microsoft
Unified Communication Component

8. DNA of CEBP

9. LYNC INTEGRATION

Development is done inside Microsoft Visual Studio

The Microsoft Lync 2010 SDK

The Lync client must be signed in to the computer where the Lync application is running.

Integrate with the Application (WPF,Silverlite.)

10. Advantages

Join meeting from wherever you are

Specialist delivered programs to agents/client

Proofing/sharing documents agent-agent and agent-specialist

Online classes

Communicate with staff within larger offices

No need to add any 3rd
party application like team viewer

11. Interactive Voice Response
Dual-tone multi-frequency signaling (DTMF) is an in-band telecommunication signaling system using the voice-frequency band
over telephone lines between telephone equipment and other communications devices and switching centers
Voice Control: It uses speech recognition technology
ADVANTAGES

It can be the E-Receptionist

We can get information about inventory

Customers can know the status of their tickets.

12. BOTS:LUIS.ai

A bot is a software program that interact with the human to do some automated
task like searching ,giving information.

LUIS is a Language Understanding Intelligent Service, which offers a fast and
effective way of adding language understanding to applications.

Framework: .NET 4.5.2

Template: BOT Application

13. BOTS

14. Impact of CEBP on Business

15. CEBP and Our Business Process

Projects with Helpdesk module/Ticket management System can integrate LYNC so that real
time communication can be done and problems can be fixed by system access with no time.

Proper SLAs or Escalation time can be tracked.

We can add bots to WMS so that we can get the information about stocks and can
alert/trigger the field persons regarding the deliveries.

HR management can get an extra edge by automated information giving capabilities ,
regarding company policies and automated processing of employee information.

17. What's The Plan??

18. Conclusion

Communication delays occur in every industry, the key to success lies in
identifying the bottlenecks and getting them re-mediated .

Having unified communications solutions is just not enough in removing
the delays caused due to human latency.

It’s important to have business processes to be integrated with UC to
completely realize the benefits of unified communications solution coupled
with CEBP.

19. QUESTIONS?

20. Claudine O'Sullivan