In a world where every business is looking to cut costs, increase efficiency and be competent, there has been some of these critical challenges faced by every field services manager on a day-to-day basis. Here's the answer to all their woes.

1. Are Workers
following the
schedule?
03
01
02
04
Staff's real time
location?
Their performance as
per their skill?
Utilization of Working
hours?
How a Field Service
Software helps:
Rate of completed
jobs/day: 47%↑
Productivity-14%↑
Overtime duties-
77%↓
Increasing the first
time fix ratio
Avg. first-time fix ratio
for FS organisations is
77%
For 23% of calls, FS
Agents do atleast 1
follow-up
Intelligent real time
automation, instant
electronic signature
capture etc.
High First-time fix
ratio
Reduces response
time
Reduces cost
Goals Vs. Reality:
measuring KPIs,
performance
outcomes
Deicions should be
based on accurate
statistics
Manual methods dont
deliver exact analytics
Dashboards &
Reporting
modules :
check current
customer trends
monitor staff
performance
give clear
assessment reports
Field Workers'
Safety at work
38% employees left
their field service
companies because of
negligence to their
safety considerations
'Check-in' button in FS
applications allows to
notify the back-office if
the workers need
emergency helps
TOP ISSUES OF FIELD
SERVICE BUSINESSES
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